Cisco 7965 Phone Manual

The Cisco 7965 is a full-featured IP phone designed for business environments, offering high-quality audio, a large color display, support for multiple lines, and integration with Cisco Unified Communications Manager. It features Power over Ethernet (PoE), Gigabit Ethernet ports, a built-in headset port, speakerphone, programmable line/feature keys, and support for XML applications. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color LCD display, Handset, Speakerphone, Programmable line/feature keys, Navigation cluster, Volume rocker, Headset port, Ethernet ports.

Feature	Description
Display	High-resolution color LCD with backlight
Audio	Wideband audio support, built-in speakerphone
Network	Dual Gigabit Ethernet ports with PoE support
Headset port	For connecting a headset (modular jack)
Programmable keys	Configurable line/feature keys for speed dials and functions
Navigation cluster	Directional pad and soft keys for menu navigation
Volume rocker	Adjusts handset, headset, speakerphone, and ringer volume
Messages button	Accesses voicemail and message waiting indicator
Hold button	Places active call on hold
Conference button	Initiates conference calls

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable to connect phone to switch port (supports PoE or external power).
Connect handset: Plug handset cord into handset port.
Optional headset: Plug headset into headset port.
Power on: Phone boots and registers with Cisco Unified Communications Manager.

WARNING! Use only approved power adapters if PoE is not available. Ensure network cable is securely connected.

First-Time Setup

Phone boots automatically; follow on-screen prompts.

Network registration: Phone obtains IP address and registers with CUCM server.
Extension assignment: Administrator assigns directory number(s) to phone lines.
User preferences: Set language, time format, ringtone via Settings menu.
Programmable keys: Configure speed dials or feature keys as needed.

CAUTION! Do not disconnect during boot process. Ensure proper ventilation around phone.

Specifications

Display: High-resolution color LCD with backlight.
Audio Codecs: G.711, G.729, G.722 (wideband).
Network: Dual 10/100/1000 Mbps Ethernet ports, IEEE 802.3af PoE.
Protocols: SIP, SCCP (Skinny).
Programmable Keys: Multiple configurable line/feature keys.
Power Source: PoE (IEEE 802.3af) or external power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Supported Features: Hold, transfer, conference, voicemail, XML applications.

Controls and Settings

Access settings via Settings button or web interface. Front Panel: Handset, Speakerphone, Navigation cluster, Volume rocker, Programmable keys.

Soft Keys: Dynamic buttons below display for context-sensitive functions.

Settings Menu: Language, Time Format, Ringtone, Display Contrast, Network Configuration. Programmable Keys: Assign speed dials, line appearances, or features like BLF. Audio Settings: Adjust handset, headset, speakerphone, and ringer volume independently.

Connecting Devices

Network: Ethernet cable to switch. Handset: Standard RJ-9 connector. Headset: Modular jack. Optional: External speaker via headset port.

Turn off phone before connecting devices if possible.
Match cables to ports (e.g., Ethernet to network port).
Verify connections are secure.

Tip: Use quality CAT5e or higher Ethernet cables for Gigabit performance.

Using Phone Features

Supports basic and advanced telephony features.

Make call: Lift handset or press Speakerphone, dial number.
Answer call: Lift handset, press Speakerphone, or press Answer soft key.
Hold: Press Hold button to place call on hold.
Transfer: Press Transfer, dial target number, press Transfer again.
Conference: Press Conference, dial first participant, press Conference again to add.
Voicemail: Press Messages button to access voicemail.
Speed dial: Press programmed speed dial key.
Call history: Press Directories to view missed, received, placed calls.

WARNING! Do not expose phone to liquids. Use only approved accessories.

Accessibility Features

Visual Alert: Flashing LED for incoming calls. Hearing Aid Compatible: Handset meets HAC standards. Volume Boost: Adjustable volume for handset, headset, ringer, speakerphone. Large Text: Adjustable display font size in settings.

Care & Cleaning

Unplug from power before cleaning. Use dry, soft cloth; mild detergent if needed. Avoid liquids on display or buttons.

CAUTION! Do not use abrasive cleaners or aerosols. Keep away from extreme temperatures.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Copyright © Cisco Systems, Inc.; trademarks owned by Cisco. For support, visit www.cisco.com or contact Cisco Technical Assistance Center. UL/CSA listed.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/power adapter	Check Ethernet cable/PoE switch; verify power adapter connection.
No network registration	Network config	Verify IP address; check VLAN settings; confirm CUCM server reachable.
No audio	Volume/mute	Adjust volume; check mute status; verify handset/headset connection.
Display issues	Settings/cable	Adjust contrast; reboot phone; check for loose cables.
Calls not connecting	Network/DN config	Verify directory number configuration; check network connectivity.

Reset: Settings > Device Configuration > Reset if available.

Service: Contact Cisco TAC; www.cisco.com