Cisco 7965 Phones User Manual

The Cisco 7965 IP Phone is a full-featured business VoIP telephone supporting Power over Ethernet (PoE), high-quality audio, a large color display, programmable line/feature keys, built-in Gigabit Ethernet switch, headset and handset ports, and integration with Cisco Unified Communications Manager. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color LCD display, Handset, Speakerphone, Programmable line/feature keys, Navigation cluster, Volume rocker, Headset port, Ethernet ports.

Feature	Description
Display	High-resolution color LCD with backlight
Audio	Full-duplex speakerphone, wideband audio support
Network	Dual Gigabit Ethernet ports with PoE support
Programmable keys	Configurable for lines, speed dials, features
Headset port	Standard RJ-9 connector for headset
Handset	Traditional handset with hearing aid compatible receiver
Navigation cluster	5-way navigation for menu control
Volume rocker	Controls handset, speaker, and ringer volume
Messages button	Direct access to voicemail
Hold/Resume	Places active call on hold

Installation

Unpack and inspect contents. Place phone on stable surface.

Connect network: Use Ethernet cable to connect SW port to network switch.
Connect PC (optional): Use Ethernet cable from PC port to computer.
Connect handset: Plug coiled handset cord into handset port.
Connect headset (optional): Plug headset into RJ-9 headset port.
Power: Phone receives power via PoE or optional power adapter.

WARNING! Use only approved power sources. Ensure cables are securely connected.

First-Time Setup

Phone boots automatically when connected to network.

Network registration: Phone contacts Cisco Unified Communications Manager for configuration.
Verify extension: Check display for assigned directory number.
Set preferences: Use Settings menu to configure ring tones, display contrast, etc.
Program keys: Configure soft keys for speed dials or features via phone web interface.

CAUTION! Do not disconnect during boot process. Allow phone to complete startup.

Specifications

Display: 5-inch color LCD, 320 x 240 pixels.
Audio Codecs: G.711, G.722, G.729, iLBC.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Protocols: SIP, SCCP, 802.1X, LLDP, CDP.
Programmable Keys: Up to 8 configurable buttons.
Power Source: PoE (802.3af) or 48V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Supported Features: Call hold, transfer, conference, forward, voicemail.

Controls and Settings

Access menu via Navigation button. Front Panel: Handset, Speakerphone, Mute, Headset, Volume, Messages, Hold, Settings.

Soft Keys: Context-sensitive buttons below display for call functions.

Settings Menu: Ring tone selection, display contrast/brightness, network configuration, date/time format. Call Features: Hold, Transfer, Conference, Forward, Park. Audio: Adjust handset, speaker, ringer volume independently. Network: View IP address, network statistics, protocol information.

Connecting Devices

Network: SW port to switch. PC: PC port to computer. Headset: RJ-9 port.

Turn off phone before connecting devices if not using hot-plug.
Match cables to correct ports (Ethernet to SW/PC ports).
Verify connections by checking link lights on Ethernet ports.

Tip: Use Category 5e or higher Ethernet cables for Gigabit performance.

Using Phone Features

Supports standard telephony features and advanced VoIP functions.

Make call: Lift handset or press Speakerphone, dial number, press Dial soft key.
Answer call: Lift handset, press Answer soft key, or press Speakerphone.
Hold call: Press Hold button; resume with Resume soft key.
Transfer call: During active call, press Transfer, dial target, press Transfer again.
Conference: During active call, press Conference, dial participant, press Conference again.
Forward calls: Press CFwdAll, enter destination number.
Voicemail: Press Messages button to access voicemail system.
Speed dial: Program keys for one-touch dialing via phone settings.

WARNING! Do not use liquid cleaners on phone. Keep away from moisture.

Accessibility Features

Hearing Aid Compatibility: Handset meets HAC requirements. Visual Alerts: Flashing LED for incoming calls. Audio Adjustment: Separate volume controls for handset, speaker, ringer. Large Text: Adjustable display font size in settings.

Care & Cleaning

Unplug from power before cleaning. Use slightly damp cloth for display; dry cloth for body.

CAUTION! Do not use abrasive cleaners or solvents. Avoid getting moisture in openings.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE Mark: Complies with European directives. Copyright © 2025 Cisco Systems, Inc. All rights reserved. For support, visit www.cisco.com or contact Cisco Technical Assistance Center.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power/PoE issue	Check Ethernet cable; verify PoE switch; try power adapter.
No network connection	Cable/configuration	Check cable connections; verify network settings; restart phone.
No dial tone	Registration issue	Check phone registration status; verify extension configuration.
Poor audio quality	Network/configuration	Check network QoS settings; verify audio codec configuration.
Buttons not working	Software/ hardware	Restart phone; check for firmware updates; contact support.

Reset: Settings > Admin Settings > Reset if available (requires admin password).

Service: Contact Cisco TAC; www.cisco.com/support