Cisco 8800 Key Expansion Module Manual

The Cisco 8800 Key Expansion Module is an auxiliary hardware component designed to extend the programmable line/feature key capacity of Cisco 8800 Series IP Phones. It connects via a dedicated expansion port, providing additional physical buttons for speed dials, feature access (e.g., call pickup, transfer, conference), and direct line appearances. This manual covers installation, configuration, feature mapping, and troubleshooting for the expansion module. Below are key sections for overview, installation, setup, operation, and support.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Indicators 6. Connecting to Host Phone 7. Configuring Keys 8. Firmware and Updates 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Expansion module unit, connection cable, mounting bracket (optional), LED indicators per key, programmable buttons.

Feature	Description
Expansion Port	Dedicated port for connecting to Cisco 8800 series IP phone
Programmable Keys	Additional line/feature keys (quantity varies by model)
LED Indicators	Multi-color LEDs per key for call status (green/red/amber)
Backlit Display	Optional LCD or label area for key identification
Power Source	Powered through host phone; no external power required
Mounting Options	Desk stand or optional wall/wrist mount compatibility
CONNECT	Physical button to initiate pairing with host phone
RESET	Factory reset pinhole button
STATUS LED	Module power/connection status indicator
KEY LOCK	Toggle to lock/unlock key programming

Installation

Unpack and inspect contents. Ensure host phone is powered off.

Position module: Place adjacent to host phone on stable surface or attach via optional bracket.
Connect to host phone: Use provided cable to connect expansion port on module to expansion port on phone.
Secure connection: Ensure cable is firmly seated at both ends.
Power on host phone: Module will power on automatically via phone.

WARNING! Do not force connectors. Use only provided or Cisco-certified cable. Ensure proper ventilation around module.

First-Time Setup

After physical installation, power on host phone; module should auto-detect.

Check connection status: STATUS LED should turn solid green if connected successfully.
Access phone configuration: On host phone, navigate to Settings > Accessories > Expansion Module.
Assign key functions: Use phone web GUI or settings menu to map features (speed dial, line, BLF, etc.) to module keys.
Test keys: Place test call or trigger feature to confirm LED and button response.

CAUTION! Do not disconnect module while host phone is powered on. Allow phone to fully boot before configuring.

Specifications

Compatibility: Cisco 8800 Series IP Phones (8851, 8861, 8865, etc.).
Key Count: Varies by model (e.g., 12, 24, or 36 keys).
LED Indicators: Per key; multi-color for line state (idle, ringing, active, hold).
Connection: Proprietary expansion port cable.
Power Consumption: Powered via host phone; adds minimal load.
Supported Features: Line keys, speed dial, busy lamp field (BLF), call pickup, transfer, conference, feature buttons.
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Dimensions: Varies by model; consult specific product datasheet.

Controls and Settings

Module controls are primarily configured via host phone interface. Physical module buttons: CONNECT (pairing), RESET (factory reset).

Host Phone Configuration Path: Settings > Accessories > Expansion Module > Key Assignment.

Key Types: Line (primary/secondary), Speed Dial, BLF (Busy Lamp Field), Feature (e.g., Transfer, Conference, Park), Empty. LED Behavior: Configure via phone settings for steady/flashing patterns. Module Settings: Rename keys, adjust backlight timeout, lock configuration.

Connecting to Host Phone

Direct cable connection to expansion port. Supports daisy-chaining of multiple modules on some models.

Power off host phone and any connected expansion modules.
Connect cable from module to phone's expansion port (labeled "EXP").
For multiple modules: Connect first module to phone, second module to first module's expansion out port (if available).
Power on phone; modules will be detected in sequence.

Tip: Ensure phone firmware supports expansion module and daisy-chaining. Check compatibility matrix.

Configuring Keys

Keys are configured via phone web interface or settings menu.

Access configuration: On phone, press Settings > Accessories > Expansion Module.
Select key: Navigate to key position (e.g., Key 1, Key 2).
Choose key type: Select from Line, Speed Dial, BLF, Feature, etc.
Enter parameters: For speed dial, enter number and label; for BLF, enter directory number.
Save: Apply changes; key LED may blink to confirm.
Test: Use key to ensure it performs assigned function.

WARNING! Configuration changes may require phone reset or call processing update. Save work before modifying.

Firmware and Updates

Module firmware is updated via host phone. Phone must have current firmware and internet/network access to download module updates.

Check Firmware Version: Phone web interface > Accessories > Expansion Module > Information. Update Process: Phone will prompt or auto-download module firmware if available; follow on-screen instructions. Reset After Update: Module may restart; keys retain configuration.

Care & Cleaning

Disconnect from power (power off host phone) before cleaning. Use dry, lint-free cloth; for stubborn marks, dampen cloth with water only. Do not use solvents.

CAUTION! Avoid liquids near connectors. Do not spray cleaners directly on module.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential environments. CE Marked for European compliance. Industry Canada ICES-003. Copyright © Cisco Systems, Inc. All trademarks are property of their respective owners. For support, visit www.cisco.com/support or contact Cisco Technical Assistance Center.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Module not detected	Loose cable, power issue	Power cycle phone; check cable connection; ensure phone firmware supports module.
Keys not responding	Configuration error, lock enabled	Verify key assignment in phone settings; disable KEY LOCK if enabled.
LEDs not lighting	Power, configuration	Check STATUS LED; verify phone power; confirm LED settings in configuration.
Incorrect key function	Misconfiguration	Reassign key via phone interface; test with simple speed dial first.
Multiple modules, one not working	Daisy-chain order, cable fault	Verify connection order (phone to module 1, module 1 to module 2); try direct connection to phone.

Reset: Use RESET pinhole to factory default (erases configuration).

Service: Contact Cisco TAC or refer to www.cisco.com/go/8800support