Cisco 8800 Series Phone Manual

The Cisco 8800 Series IP Phones are advanced business communication devices offering high-definition voice, customizable line keys, large color displays, Bluetooth and Wi-Fi capabilities, Power over Ethernet (PoE), and integration with Cisco Unified Communications Manager. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution color display, programmable line/speed-dial keys, handset with HD audio, built-in speakerphone, Ethernet ports, headset jack, Bluetooth/Wi-Fi modules (on select models).

Feature	Description
Display	High-resolution color LCD with adjustable backlight
Audio	HD wideband audio, built-in speakerphone, handset
Network	Dual Gigabit Ethernet ports (PC and LAN), PoE support
Wireless	Bluetooth for headsets, Wi-Fi (on select models)
Programmable Keys	Customizable line keys, speed dial, feature access
Headset Jack	3.5mm jack for wired headset connection
USB Port	For accessories or charging (on select models)
Volume Controls	Dedicated buttons for handset, speaker, ringer
Navigation Cluster	Directional pad and soft keys for menu navigation
Power	PoE (802.3af/at) or optional AC power adapter

Installation

Unpack and inspect contents. Place phone on stable surface.

Connect to network: Use Ethernet cable to connect LAN port to switch/router.
Connect PC (optional): Use second Ethernet cable from PC port to computer.
Connect handset: Plug coiled handset cord into handset jack.
Connect power: Use PoE from switch or plug AC adapter into power outlet.
Connect headset (optional): Plug into 3.5mm headset jack.

WARNING! Use only approved power sources. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network registration: Phone will attempt to register with Cisco Unified Communications Manager (CUCM).
Configure settings: Use phone menu or web interface to set language, time zone, ringtone.
Program keys: Assign line appearances, speed dials, or feature access to programmable keys.
Test audio: Make test call to verify handset, speakerphone, and headset operation.

CAUTION! Ensure proper ventilation; do not block vents on phone.

Specifications

Models: 8811, 8841, 8845, 8851, 8861, 8865, etc.
Display: Varies by model (3.5" to 5" color LCD).
Audio Codecs: G.711, G.722, G.729, iLBC, Opus.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af/at PoE.
Wireless: Bluetooth 4.2, Wi-Fi 802.11a/b/g/n/ac (select models).
Protocols: SIP, SCCP, HTTP/HTTPS, TFTP.
Power Source: PoE or 48V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access settings via phone menu (Settings button) or web interface.

Front Panel: Handset, display, soft keys, navigation cluster, volume controls, mute, headset, speakerphone.

Programmable Keys: Configure via CUCM administration or phone settings for lines, speed dials, call features.

Audio: Adjust handset, speaker, ringer volume. Display: Brightness, contrast, backlight timeout. Network: IP settings, VLAN, QoS. Phone: Ringtone, language, date/time format. Features: Call forward, hold, transfer, conference, voicemail access.

Connecting Devices

Network: Ethernet to switch. PC: Through phone's PC port. Headset: Wired via jack or Bluetooth.

Turn off phone before connecting devices if not using hot-plug.
Match cables to ports (RJ45 to Ethernet, 3.5mm to headset).
For Bluetooth: Enable in settings, put headset in pairing mode, select from phone.

Tip: Use quality CAT5e or higher Ethernet cables for best performance.

Using Phone Features

Supports basic and advanced telephony features.

Make call: Lift handset or press speakerphone, dial number, press Dial soft key.
Answer call: Lift handset, press Answer soft key, or press speakerphone.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial target number, announce call, press Transfer again.
Conference: Press Conference, dial participant, press Conference again to merge.
Voicemail: Press Messages button or dial voicemail access number.
Speed dial: Press programmed speed-dial key or enter speed-dial code.
Call history: Press Directories button to view missed, received, placed calls.

WARNING! Do not expose phone to liquids; keep away from heat sources.

Accessibility Features

Hearing Aid Compatibility (HAC): Meets FCC standards. Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Separate volume controls for handset, speaker, ringer. Large Font: Option to increase text size on display.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth; no abrasive cleaners or solvents.

CAUTION! Do not spray liquids directly on phone; avoid getting moisture into openings.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE marked for European compliance. Industry Canada ICES-003. Copyright © Cisco Systems, Inc. All trademarks are property of their respective owners. For support, visit www.cisco.com or contact Cisco Technical Assistance Center.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Phone not powering on	Power source/cable	Check PoE switch or AC adapter; ensure Ethernet cable is PoE-capable.
No display/blank screen	Power/backlight	Check power; adjust display brightness in settings.
No network registration	Network/CUCM config	Verify Ethernet connection; check CUCM configuration; restart phone.
No audio on calls	Volume/mute/headset	Adjust volume; check mute status; ensure correct audio path selected.
Bluetooth not connecting	Pairing/distance	Enable Bluetooth on phone; put device in pairing mode; reduce distance.
Keys not responding	Software lock	Check if key lock is enabled; restart phone.

Reset: Settings > Admin Settings > Reset Settings (or use physical reset button if available).

Service: Cisco Technical Assistance Center; www.cisco.com/support