Cisco 8800 Series Phones User Manual

The Cisco 8800 Series IP Phones are high-end business communication devices offering superior audio quality, high-resolution touch screens, and extensive collaboration features. They support a wide range of calling, messaging, and video capabilities, integrate with Cisco collaboration platforms, and provide robust security. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution color touch screen, Handset, Speakerphone, Programmable line/feature keys, Navigation cluster, Volume rocker, Headset port, USB port, Ethernet ports.

Feature	Description
High-Resolution Display	Touch screen for calls, contacts, and applications
HD Voice	Wideband audio for superior call clarity
Noise Cancellation	Advanced microphone technology for clear conversations
Programmable Keys	Customizable for speed dial, features, or line appearances
Gigabit Ethernet Ports	For network and PC connectivity (SW and PC ports)
USB Port	For accessories like wireless headsets or Bluetooth adapters
Headset Port	For wired headset connection
Integrated Bluetooth	For wireless headset and device pairing
Video Capability	Supports video calls (model dependent)
Power over Ethernet (PoE)	Simplified power and data over a single cable

Installation

Unpack and inspect contents. Choose a stable, well-ventilated location.

Connect to Network: Plug Ethernet cable from switch into phone's SW port.
Connect PC (Optional): Use second Ethernet cable from phone's PC port to computer.
Connect Power: Use included power adapter or ensure PoE is active on the switch.
Connect Handset and Headset: Plug coiled handset cord into jack. Connect headset if used.

WARNING! Use only approved power adapters. Ensure cables are not pinched or damaged.

First-Time Setup

Power on the phone; it will boot and attempt to register with the call control system.

Network Registration: Phone should auto-configure via DHCP. Contact administrator for manual IP if needed.
Extension/Line Setup: Your administrator will provision your extension and features.
Set Preferences: Press Settings button to configure language, time, ringtones, and screen brightness.
Test Audio: Make a test call to verify handset, speakerphone, and headset audio.

CAUTION! Do not place heavy objects on the phone. Keep liquids away from the device.

Specifications

Models: 8811, 8841, 8851, 8861, 8865, etc., with varying screen sizes and features.
Display: High-resolution color graphical display with touch capability.
Audio Codecs: G.711, G.722, G.729, Opus (wideband).
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af/at PoE.
Protocols: SIP, SCCP.
Security: 802.1X authentication, TLS, SRTP.
Power Source: 802.3af/at PoE or 48V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menus via the touch screen or physical buttons. Front Panel: Mute, Speakerphone, Headset, Navigation cluster, Volume rocker.

Touch Screen: Provides soft keys for calls, contacts, history, and applications. Settings: Press Settings icon for Phone Settings, Network Configuration, Device Administration, Sound & Alerts, Display, and User Preferences. Programmable Keys: Configure via phone web interface or call control system for speed dial, BLF, call park, etc.

Connecting Devices

Network: SW port to switch. PC: PC port to computer. Headset: 3.5mm jack or USB. Bluetooth: Pair in Settings menu.

Ensure phone is powered off before connecting new wired accessories.
For Bluetooth, enable pairing mode on the headset, then select Bluetooth in phone Settings.
Use only certified Cisco or compatible accessories.

Tip: Label cables during installation for easier identification later.

Advanced Features

Supports advanced calling and collaboration features.

Multiple Lines: Answer/hold calls on multiple lines using line keys.
Call Forwarding: Set up via phone menu or call control system.
Conference Calls: Merge calls to create a multi-party conference.
Transfer Calls: Blind or attended transfer to another extension.
Voicemail: Access via Messages key or speed dial.
Corporate Directory: Search and dial contacts from integrated directory.
Applications: Access weather, stocks, or custom XML applications.
Security: Lock screen with PIN for privacy.

WARNING! Do not use unauthorized third-party applications or firmware.

Accessibility Features

Hearing Aid Compatibility (HAC): Meets FCC requirements. Visual Alerts: Flashing LED for incoming calls. High-Contrast Display: Option in Settings. Adjustable Ringer Volume and Tones.

Care & Cleaning

Disconnect power before cleaning. Use a soft, slightly damp cloth. Do not use abrasive cleaners, solvents, or aerosols.

CAUTION! Avoid getting moisture into openings. Never submerge the phone.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. ICES-003: Complies with Canadian EMI regulations. This device complies with Part 68 of the FCC rules. The REN is 0.1B. For detailed regulatory compliance statements, visit www.cisco.com/go/telecompliance. Copyright © Cisco Systems, Inc. All rights reserved.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/blank screen	Power or PoE issue	Check power adapter connection; verify PoE switch is enabled; try different cable.
No network registration	Network/DHCP issue	Check Ethernet cable; verify VLAN configuration; contact network administrator.
No dial tone	Line not registered	Check registration status on screen; verify extension configuration with admin.
Poor audio quality	Network/device issue	Check for network congestion; ensure correct audio codec is selected; test with headset.
Touch screen unresponsive	Software/calibration	Restart phone; check for protective film; perform screen calibration in Settings.

Reset: Settings > Device Administration > Factory Reset (requires admin password).

Service: Contact your system administrator or Cisco Technical Support at 1-800-553-2447; www.cisco.com/support.