Cisco 8821 Phone Manual

The Cisco 8821 is a durable, enterprise-grade wireless IP phone designed for demanding environments. It features Wi-Fi connectivity (802.11a/b/g/n/ac), support for voice and video over WLAN, a high-resolution color display, programmable buttons, integrated Bluetooth, noise-canceling technology, and support for Cisco Unified Communications Manager. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: High-resolution color display, Handset, Speakerphone, Navigation cluster, Programmable buttons (line keys, feature keys), Volume rocker, Headset port, Power connector.

Installation

Unpack and inspect contents. Ensure you have the phone, handset, power adapter, and documentation.

1. Charge the battery: Insert the battery and connect the phone to AC power using the provided adapter. Allow it to charge fully.
2. Attach the handset: Connect the coiled handset cord to the handset and the phone base.
3. Power on: Press and hold the Power button until the display lights up.
4. Install antenna: If using an external antenna, attach it securely to the antenna connector.

WARNING! Use only approved Cisco power adapters and batteries. Do not expose the phone to extreme temperatures or moisture during installation.

First-Time Setup

Power on the phone; follow on-screen prompts to connect to your wireless network.

1. Select language: From the setup menu, choose your preferred language (default is ENGLISH).
2. Connect to Wi-Fi: Navigate to Network Settings, select your wireless network, and enter the security key.
3. Register with Call Manager: The phone will attempt to auto-register with Cisco Unified Communications Manager (CUCM). Enter any required credentials if prompted.
4. Configure preferences: Set time zone, ringtone, and display contrast via the Settings menu.

CAUTION! Ensure the phone is within range of your Wi-Fi access point for reliable connectivity during setup.

Specifications

• Wireless Standards: 802.11a/b/g/n/ac dual-band (2.4 GHz and 5 GHz).
• Bluetooth: Version 4.1 with support for headsets and profiles.
• Display: 2.8-inch color TFT with backlight.
• Audio Codecs: G.711, G.722, G.729, iLBC, Opus.
• Battery: Rechargeable lithium-ion battery (typical talk time: up to 10 hours).
• Power Input: 100-240V AC, 50-60Hz via power adapter.
• Operating Temperature: 0°C to 40°C (32°F to 104°F).
• Durability: IP54 rated for dust and water resistance.
• Dimensions: Approx. 6.3 x 2.2 x 1.2 inches (160 x 56 x 30 mm).
• Weight: Approx. 8.8 oz (250 g) with battery.

Controls and Settings

Access menus via the Navigation button and softkeys. Front Panel: Power button, Volume rocker, Speakerphone, Mute, Headset.

Display Softkeys: Context-sensitive keys for call functions (Answer, End Call, Hold, Transfer, etc.).

Settings: Navigate via Settings button > Network (Wi-Fi, Bluetooth), Sound (Volume, Ringtones), Display (Contrast, Backlight), Phone (Language, Time). Programmable Buttons: Assign functions (speed dial, line appearance, services) via CUCM administration or phone settings. Audio: Adjust handset, speakerphone, headset volume independently; enable/disable noise reduction.

Connecting to Network

Wi-Fi: Connect to wireless network via Settings > Network > Wi-Fi. Bluetooth: Pair headset via Settings > Network > Bluetooth.

1. Ensure phone is powered on and in setup mode or idle.
2. For Wi-Fi: Select your SSID, enter password (WPA2-Personal/Enterprise).
3. For Bluetooth: Enable pairing on headset, select "Add Device" on phone, choose headset from list.
4. Verify connection: Check for Wi-Fi signal icon or Bluetooth icon on status bar.

Tip: For best performance, place the phone within clear line of sight to the Wi-Fi access point, avoiding physical obstructions.

Making and Receiving Calls

Supports voice and video calls over Wi-Fi.

1. Make a call: Dial number using keypad, press Dial softkey or Speakerphone.
2. Answer a call: Press Answer softkey, Speakerphone, or Headset button.
3. End a call: Press End Call softkey or press the Power button briefly.
4. Hold/Resume: Press Hold softkey to place call on hold; press Resume to retrieve.
5. Transfer: During a call, press Transfer, dial target number, press Transfer again.
6. Conference: During a call, press Conference, dial second party, press Conference again to merge.
7. Call History: Press Applications button > Call History to view missed, received, placed calls.
8. Speed Dial: Assign numbers to programmable buttons for one-touch dialing.

WARNING! Do not use the phone while driving or in hazardous environments. Use hands-free options when permitted.

Accessibility Features

Hearing Aid Compatibility: Meets FCC requirements. Visual Alerts: Flashing LED for incoming calls (enable in Settings > Sound). Audio Adjustments: Independent volume controls for ringer, handset, speakerphone. Large Font: Option to increase text size in Settings > Display.

Care & Cleaning

Power off and disconnect from power before cleaning. Use a soft, dry cloth to wipe exterior. For stubborn dirt, dampen cloth slightly with water; do not use solvents or abrasives.

CAUTION! Do not submerge the phone in water. Avoid getting moisture in openings (ports, speaker, microphone).

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential installation. ICES-003: Complies with Canadian EMI regulations. This device meets FCC hearing aid compatibility requirements. Contains FCC ID: LDK102102. For regulatory compliance information, visit www.cisco.com/go/regulatory. Copyright © 2023 Cisco Systems, Inc. All rights reserved. For support, visit www.cisco.com/support or contact Cisco Technical Assistance Center.

Troubleshooting

Reset: Settings > System > Reset (Factory Reset erases all configurations; use with caution).

Service: Contact Cisco Technical Assistance Center or your network administrator. Do not attempt to disassemble the phone.