Cisco 8861 IP Phone Manual

The Cisco 8861 is a business-class IP phone featuring a high-resolution color display, Gigabit Ethernet ports, support for Power over Ethernet (PoE), advanced audio quality with wideband audio, programmable line/feature keys, integrated Bluetooth for headset connectivity, and support for multiple lines and call appearances. It is designed for enterprise environments with Cisco Unified Communications Manager. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution color display, Handset, Speakerphone, Programmable line/feature keys, Volume rocker, Navigation cluster, Headset port, Ethernet ports, Power connector.

FeatureDescription
DisplayHigh-resolution color LCD with backlight
AudioHD wideband audio, built-in speakerphone
NetworkDual Gigabit Ethernet ports (PC and Network)
PowerPower over Ethernet (PoE) or external power adapter
BluetoothIntegrated for wireless headset connectivity
Headset Port3.5mm jack for wired headset
Programmable KeysConfigurable for lines, speed dials, features
Volume RockerControls handset, speaker, and ringer volume
Navigation ClusterFor menu navigation and call control
SecuritySupport for secure voice (SRTP, TLS)

Installation

Unpack and inspect contents. Place on stable surface.

  1. Connect to Network: Use Ethernet cable to connect phone's NETWORK port to switch.
  2. Connect PC: Use second Ethernet cable from phone's PC port to computer (optional).
  3. Power the Phone: Use PoE from switch or connect external power adapter.
  4. Connect Handset: Plug coiled handset cord into handset port.
  5. Connect Headset: Plug into 3.5mm headset port or pair Bluetooth headset.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Phone will boot and register with Cisco Unified Communications Manager (CUCM).

  1. Initial Boot: Wait for phone to obtain IP address and load configuration.
  2. Verify Registration: Check for extension number on display.
  3. Set Language: Press Settings button, navigate to User Preferences > Language.
  4. Configure Preferences: Set time format, ringtone, screen contrast, etc.
  5. Test Call: Make a test call to verify audio and network connectivity.

CAUTION! Do not unplug during firmware upgrade. Contact administrator for network settings.

Specifications

Controls and Settings

Access menus via Settings button or web interface.

Front Panel: Handset, Speakerphone, Volume rocker, Mute, Headset, Navigation cluster, Programmable keys.

Buttons: Hold, Transfer, Conference, Messages, Settings, Speakerphone, Mute, Headset, Volume.

Settings Menu: User Preferences (Language, Ringtone, Contrast), Network Configuration (view IP, subnet), Device Information (model, firmware), Bluetooth Setup (pair headset). Web Interface: Access via IP address for advanced settings (admin required).

Connecting Devices

Network: Ethernet to switch. PC: Pass-through to computer. Headset: Wired or Bluetooth.

  1. Turn off devices before connecting cables.
  2. Use Cat5e or better Ethernet cables.
  3. For Bluetooth headset: Enable Bluetooth in settings, put headset in pairing mode, select from phone.

Tip: Label cables for easy identification. Use cable management.

Advanced Call Features

Supports hold, transfer, conference, forward, park, and more.

  1. Make Call: Lift handset or press Speakerphone, dial number.
  2. Answer Call: Lift handset, press Speakerphone, or press Answer softkey.
  3. Hold: Press Hold button; resume by pressing Resume.
  4. Transfer: During call, press Transfer, dial target, press Transfer again.
  5. Conference: During call, press Conference, dial second party, press Conference again.
  6. Forward Calls: Press CFwdAll, enter destination number.
  7. Voicemail: Press Messages button or dial voicemail access number.
  8. Speed Dial: Assign to programmable key or use directory.

WARNING! Do not use damaged handset cords. Secure cables to prevent tripping.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume for ringer, handset, speaker. Hearing Aid Compatible: Handset rated for hearing aid compatibility. Large Font: Option for larger on-screen text.

Care & Cleaning

Unplug power before cleaning. Use soft, dry cloth for display and housing. For stubborn stains, dampen cloth with water only; do not spray directly.

CAUTION! Do not use abrasive cleaners, solvents, or aerosols. Avoid moisture entering ports.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. This device may not cause harmful interference and must accept any interference received. ICES-003: Complies with Canadian EMI standards. Copyright © Cisco Systems, Inc. All trademarks are property of their respective owners. For support, visit www.cisco.com or contact Cisco Technical Assistance Center.

Troubleshooting

SymptomPossible CauseCorrective Action
No power/displayPower source/cableCheck PoE switch or power adapter; reseat cables; verify outlet.
No network registrationNetwork config/cableCheck Ethernet cable; verify switch port; confirm DHCP/TFTP settings.
No audioVolume/mute/connectionsAdjust volume; check mute status; reseat handset/headset cord.
Poor call qualityNetwork congestion/codecCheck network bandwidth; verify QoS settings; try different audio codec.
Bluetooth not pairingDistance/pairing modeEnsure headset in pairing mode; move within 3 feet; restart pairing.
Keys not respondingSoftware/firmwareRestart phone; check for firmware updates via administrator.

Reset: Press and hold # key during boot for factory reset (clears all settings).

Service: Contact network administrator or Cisco TAC: 1-800-553-2447; www.cisco.com/support

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