Cisco 8861 Phone Manual

The Cisco 8861 is a full-featured IP phone designed for business environments, offering high-quality audio, a color display, support for up to 10 lines, Power over Ethernet (PoE), Gigabit Ethernet ports, integrated Bluetooth, Wi-Fi capability (optional), and advanced telephony features. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Speakerphone, Navigation cluster, Softkeys, Volume rocker, Headset port, Ethernet ports.

Feature	Description
Display	3.5-inch color LCD with backlight
Audio	High-definition wideband audio, built-in speakerphone
Network	Dual Gigabit Ethernet ports, PoE (802.3af)
Wireless	Integrated Bluetooth, optional Wi-Fi module
Lines/Speed Dials	Supports up to 10 lines, programmable speed dials
Headset Port	3.5mm headset jack for wired headsets
Conference	Built-in conference bridge capability
Security	Encrypted communications, secure boot
Power	PoE or optional external power adapter
Mounting	Wall-mount and desk stand options

Installation

Unpack and inspect contents. Choose desk or wall mount location.

Connect to network: Use Ethernet cable to connect LAN port to switch; use PC port for computer connection.
Power the phone: Use PoE from switch or connect external power adapter.
Connect handset: Plug coiled handset cord into handset port.
Optional headset: Plug into 3.5mm headset jack.
Power on: Phone will boot and attempt to register with call server.

WARNING! Use only approved power adapters. Ensure proper ventilation around device.

First-Time Setup

Phone boots automatically; follow on-screen prompts.

Network registration: Phone obtains IP via DHCP; registers with call server.
Set language: Press Settings button, select User Preferences > Language.
Configure time/date: Automatic via network or manual setup in settings.
Program speed dials: Use directory or speed dial setup menu.
Adjust audio: Set ringer volume, speakerphone gain, headset settings.

CAUTION! Do not disconnect during firmware upgrade. Ensure stable network connection.

Specifications

Display: 3.5-inch color TFT, 320 x 240 resolution.
Audio Codecs: G.711, G.722, G.729, iLBC, Opus.
Network Interfaces: 2 x 10/100/1000 Ethernet (LAN and PC).
Power: 802.3af PoE or 12V DC external adapter.
Wireless: Bluetooth 3.0, optional 802.11a/b/g/n Wi-Fi.
Protocols: SIP, SCCP, HTTP/HTTPS, TFTP, LDAP.
Physical: 8.3 x 9.1 x 6.3 inches, 2.2 lbs.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 15, UL, CE, RoHS.

Controls and Settings

Access menu via Settings button. Front Panel: Speakerphone, Mute, Headset, Volume rocker, Navigation cluster, Softkeys.

Buttons: Line keys, Hold, Transfer, Conference, Messages, Settings, Speakerphone, Mute, Headset, Volume.

Settings Menu: User Preferences (language, ringtone, contrast), Network Configuration, Bluetooth Setup, Phone Status, Security. Audio: Adjust ringer, speaker, handset, headset volumes. Display: Backlight timeout, contrast, screen saver. Network: View IP, subnet, gateway, DNS.

Connecting Devices

Network: LAN port to switch, PC port to computer. Peripherals: Headset to 3.5mm jack, Bluetooth devices via pairing.

Turn off phone before connecting wired peripherals.
Pair Bluetooth: Settings > Bluetooth > Add Device.
Connect Wi-Fi module (if installed): Settings > Network > Wi-Fi.
Select audio path: Use Headset button to toggle between handset, speakerphone, headset.

Tip: Use shielded cables for Ethernet connections to reduce interference.

Advanced Features

Supports advanced call handling and productivity features.

Call Hold: Press Hold button; resume by pressing line key.
Transfer: During call, press Transfer, dial target, press Transfer again.
Conference: During call, press Conference, dial participant, press Conference to merge.
Voicemail: Press Messages button to access voicemail.
Speed Dial: Assign numbers to line keys or speed dial codes.
Directory: Access corporate LDAP or local directory.
Call History: View missed, received, placed calls.
Bluetooth: Pair with mobile phone for call handoff.

WARNING! Do not use damaged headsets. Ensure Bluetooth devices are within range.

Accessibility Features

Hearing Aid Compatible (HAC): Handset meets FCC requirements. Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Separate volume controls for ringer, handset, speaker. Large Font Option: Available in display settings.

Care & Cleaning

Unplug power before cleaning. Use soft, dry cloth; mild detergent if needed. Avoid liquids on display or ports.

CAUTION! Do not use abrasive cleaners or aerosols. Keep away from excessive heat and humidity.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European market. RoHS compliant. Copyright © 2025 Cisco Systems, Inc. All trademarks are property of their respective owners. For support, visit www.cisco.com or contact Cisco Technical Assistance Center.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source	Check PoE switch or power adapter; ensure cable seated.
No network	Cable/DHCP	Verify Ethernet cable; check switch port; restart phone.
No audio	Volume/mute	Adjust volume; check mute status; verify audio path.
Cannot register	Server config	Verify network settings; check call server configuration.
Bluetooth not pairing	Range/settings	Ensure device in pairing mode; move closer; restart pairing.
Poor call quality	Network/QoS	Check network congestion; verify QoS settings on switch.

Reset: Settings > Admin > Reset Settings (requires admin password).

Service: Contact network administrator or Cisco TAC: 1-800-553-2447; www.cisco.com/support