Cisco 8865 Phone Manual

The Cisco 8865 is a high-performance collaboration endpoint featuring a 5-inch color touchscreen, integrated Gigabit Ethernet switch, support for up to 12 lines, HD voice and video capabilities, Bluetooth and Wi-Fi connectivity, and advanced security features. Designed for executives and professionals, it supports Cisco Unified Communications Manager and Webex Calling. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: 5-inch color touchscreen, handset with HD audio, built-in Gigabit Ethernet switch, Bluetooth, Wi-Fi, USB port, headset port.

Feature	Description
Display	5-inch capacitive color touchscreen (800 x 480 pixels)
Audio	HD wideband audio, built-in speakerphone, acoustic fence technology
Network	Dual Gigabit Ethernet ports (LAN and PC), 802.11a/b/g/n/ac Wi-Fi
Connectivity	Bluetooth 4.2, USB 2.0 port for accessories
Video	Optional video capability with camera module
Lines/Speed Dials	Supports up to 12 lines, 24 speed dial buttons
Security	802.1X authentication, secure boot, encrypted configuration files
Power	Power over Ethernet (PoE) 802.3af or external power adapter
Mounting	Desk stand and wall mount options included
Compliance	Hearing Aid Compatible (HAC), ADA compliant

Installation

Unpack and inspect contents. Choose installation location.

1. Connect to network: Use Ethernet cable to connect phone to network switch (PoE capable recommended).
2. Connect PC: Use second Ethernet port to connect computer for pass-through networking.
3. Connect handset: Plug coiled handset cord into handset port.
4. Connect power: If not using PoE, connect external power adapter to power port and outlet.
5. Optional accessories: Connect headset to headset port, Bluetooth devices via settings.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Phone will boot and attempt to connect to Cisco Unified Communications Manager.

1. Network configuration: Phone obtains IP via DHCP by default. Check network connectivity.
2. Phone registration: Enter extension and authentication credentials if prompted.
3. Configure preferences: Use touchscreen to set language, time zone, ringtones.
4. Test features: Make test call to verify audio quality and functionality.
5. User portal: Access Cisco Unified CM User Options web portal for advanced settings.

CAUTION! Do not unplug during firmware upgrade. Keep firmware updated for security.

Specifications

• Dimensions: 9.1 x 10.2 x 6.3 inches (with handset).
• Weight: 3.75 lbs (1.7 kg).
• Display: 5-inch TFT LCD, capacitive touch, 800 x 480 resolution.
• Audio Codecs: G.711, G.722, G.729, Opus, iLBC.
• Network Interfaces: 2 x 10/100/1000BASE-T Ethernet, 802.11a/b/g/n/ac Wi-Fi.
• Bluetooth: Version 4.2, profiles: HFP, A2DP, PBAP.
• Power: PoE 802.3af Class 2 or 48VDC external adapter.
• Operating Temperature: 32°F to 104°F (0°C to 40°C).
• Supported Protocols: SIP, SCCP, HTTP, HTTPS, TFTP, LDAP.
• Compliance: FCC Part 15, UL/CSA, RoHS, WEEE.

Controls and Settings

Access settings via touchscreen or physical buttons.

Physical Controls: Mute button, Volume rocker, Headset button, Speakerphone button, Navigation cluster.

Touchscreen Interface: Home screen with line status, calls, contacts, settings. Swipe for additional panels.

Settings Menu: Network configuration (Wi-Fi, Ethernet), Audio (ringer, volume), Display (brightness, timeout), Bluetooth (pairing), Security (passwords, lock screen), Phone information (model, firmware).

Administration: Access admin settings via **#** for local configuration or via web interface (default IP).

Connecting Devices

Connect peripherals to expand functionality.

1. Headsets: Wired via headset port; wireless via Bluetooth pairing.
2. USB devices: Connect USB flash drive for local contact storage or configuration.
3. Video camera: Optional Cisco 1080p camera module attaches to top of phone.
4. PC: Connect computer to PC Ethernet port for network access.
5. Wi-Fi: Configure via Settings > Network > Wi-Fi to join wireless network.

Tip: For best audio quality, use Cisco-certified headsets and accessories.

Advanced Features

Utilize advanced collaboration features.

1. Video calls: With camera installed, make HD video calls to other video-enabled endpoints.
2. Bluetooth: Pair with mobile phone for call handoff between devices.
3. Webex Meetings: One-touch join for scheduled Webex meetings.
4. Call recording: Initiate call recording if enabled by administrator.
5. Corporate directory: Search global address list via LDAP integration.
6. Speed dials: Assign speed dials to buttons for quick calling.
7. Call history: View missed, received, and placed calls.
8. Do Not Disturb: Activate to silence rings and send calls to voicemail.

WARNING! Video calls consume significant bandwidth. Ensure network quality.

Accessibility Features

Hearing Aid Compatible (HAC) handset. Visual alerts via LED and screen flash. Adjustable ringer volume and tone. High-contrast display mode. Support for TTY devices via adapter.

Care & Cleaning

Unplug power before cleaning. Use soft, dry cloth for screen and body. For stubborn marks, dampen cloth with water only. Do not use cleaners containing alcohol, ammonia, or abrasives.

CAUTION! Never spray liquids directly on phone. Avoid extreme temperatures and humidity.

Regulatory Information

FCC Part 15 Class B digital device. Complies with Canadian ICES-003. This device complies with part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference. Copyright © 2023 Cisco Systems, Inc. All rights reserved. Cisco and the Cisco logo are trademarks of Cisco Systems, Inc. For support, visit www.cisco.com/support or contact Cisco Technical Assistance Center.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Phone not powering on	Power source	Check PoE switch or power adapter connection; try different cable.
No network connectivity	Network configuration	Verify Ethernet cable; check DHCP server; restart phone.
Cannot register to CUCM	Configuration/credentials	Verify TFTP server address; check extension and password.
No audio on calls	Audio settings/hardware	Check volume; ensure handset is properly connected; test speakerphone.
Touchscreen not responsive	Screen calibration	Restart phone; clean screen; check for protective film removal.
Bluetooth not pairing	Bluetooth settings	Enable Bluetooth on phone; ensure device is in pairing mode; move closer.
Poor video quality	Network bandwidth	Check network congestion; ensure sufficient upload/download speed.
Forgotten admin password	Access recovery	Contact system administrator for password reset or phone factory reset.

Reset: Factory reset via Settings > Reset Settings or hardware reset button (requires paperclip).

Service: Contact Cisco TAC: 1-800-553-2447; www.cisco.com/support