Cisco CP 8821 Manual

The Cisco CP 8821 is a conference phone designed for medium to large meeting rooms, offering high-quality audio with full-duplex speakerphone capabilities, support for up to three expansion microphones, and integration with Cisco Unified Communications Manager. It features a color touchscreen, Bluetooth connectivity, multiple call lines, and advanced audio processing for clear conversations. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Main conference phone unit, color touchscreen, expansion microphone ports, Ethernet port, Bluetooth antenna, power adapter.

Feature	Description
Full-Duplex Speakerphone	Enables natural conversation without audio cut-off
Expansion Microphone Ports	Supports up to three external mics for wider coverage
Color Touchscreen	4.3-inch display for call management and settings
Bluetooth Connectivity	For wireless headset pairing and mobile phone integration
Ethernet Port	For network connection and Power over Ethernet (PoE) support
Multiple Call Lines	Supports up to 12 lines for handling multiple calls
Audio Processing	Noise reduction and echo cancellation for clear audio
Conference Controls	Mute, hold, transfer, and conference call functions
Power Adapter	Included for AC power connection
Wall Mountable	Optional wall mount kit for flexible placement

Installation

Unpack and inspect contents. Place on stable surface in meeting room.

1. Connect to network: Use Ethernet cable to connect to PoE switch or router.
2. Connect expansion microphones: Plug into dedicated ports on rear if needed.
3. Power on: Connect to PoE or use included power adapter.
4. Position phone: Ensure central placement for optimal audio pickup.

WARNING! Use only approved power sources. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

1. Network configuration: Phone may auto-detect settings via DHCP; or configure manually via touchscreen.
2. Register with Cisco Unified CM: Enter server address and credentials as provided by administrator.
3. Set language and time: In SETTINGS menu, select preferred language and time zone.
4. Test audio: Make a test call to verify speaker and microphone functionality.

CAUTION! Keep away from heat sources and liquids. Ensure proper ventilation.

Specifications

• Display: 4.3-inch color touchscreen.
• Audio: Full-duplex, wideband audio support.
• Microphones: Built-in array plus support for 3 expansion mics.
• Connectivity: 10/100/1000 Ethernet, Bluetooth 4.2, USB port for updates.
• Power: 802.3af PoE or 48V DC power adapter.
• Supported Protocols: SIP, SCCP.
• Operating Temperature: 32°F to 104°F (0°C to 40°C).
• Dimensions: 10.2" x 8.7" x 2.4" (259mm x 221mm x 61mm).

Controls and Settings

Access settings via touchscreen or physical buttons. Front Panel: MUTE, VOLUME UP/DOWN, NAVIGATION pad.

Touchscreen: Home screen with call status, contacts, history, settings.

Audio Settings: Adjust speaker volume, microphone gain, ringtone. Network Settings: Configure IP, subnet, gateway, DNS. Bluetooth: Pair headsets or mobile devices. Display: Brightness, screen timeout, wallpaper. System: Language, time/date, firmware update, reset options.

Connecting Devices

Expansion Microphones: Connect to rear ports. Network: Ethernet to PoE switch. Bluetooth: Enable in settings, then pair device.

1. Ensure phone is powered off before connecting expansion mics.
2. Use Cat5e or higher Ethernet cable for network connection.
3. For Bluetooth, place device within 3 feet during pairing.

Tip: Use shielded cables in environments with high electromagnetic interference.

Making and Managing Calls

Supports voice calls, conference calls, call transfer.

1. Make call: Dial number on keypad or select from contacts/history.
2. Answer call: Press ANSWER softkey or speakerphone button.
3. Mute: Press MUTE button; red LED indicates active mute.
4. Hold: Press HOLD to place call on hold.
5. Transfer: Press TRANSFER, enter target number, complete transfer.
6. Conference: On active call, press CONFERENCE, dial second party, merge calls.
7. Volume: Adjust during call with VOLUME buttons.
8. End call: Press END CALL or hang up via speakerphone.

WARNING! Do not disassemble phone. Refer service to qualified personnel.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Customizable ringtone volume and tone. Screen Settings: Adjust font size and contrast for better visibility.

Care & Cleaning

Unplug before cleaning. Use soft, dry cloth for screen and body. For stubborn stains, dampen cloth with water only.

CAUTION! Do not use abrasive cleaners, solvents, or sprays. Avoid moisture entering ports.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential environments. CE marked for European compliance. ICES-003 compliant for Canada. For support, visit www.cisco.com or contact Cisco Technical Assistance Center.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/cable	Check PoE switch or power adapter connection; try different outlet.
No network connection	Ethernet cable/DHCP	Verify cable is secure; check network settings; restart phone.
Poor audio quality	Microphone placement/network	Reposition phone or expansion mics; check network latency/jitter.
Touchscreen unresponsive	Software glitch	Restart phone; perform factory reset if needed (backup settings first).
Bluetooth pairing fails	Distance/interference	Ensure device is in pairing mode and within 3 feet; reduce interference.

Reset: Settings > System > Reset to factory defaults.

Service: Contact Cisco TAC or authorized service provider.