Cisco CP 8841 Phone Manual

The Cisco CP 8841 is a full-featured conference phone designed for medium to large meeting rooms. It delivers high-quality audio with wideband support, includes a large color touchscreen, supports Power over Ethernet (PoE), and integrates seamlessly with Cisco Unified Communications Manager. Below are key sections covering safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Making and Managing Calls 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color touchscreen, HD voice with wideband audio, built-in Ethernet switch, Power over Ethernet (PoE) support, integrated Bluetooth, and multiple line appearances.

Feature	Description
Touchscreen Display	5-inch color LCD for call management and settings
HD Voice	Wideband audio for superior call clarity
Built-in Ethernet Switch	Allows daisy-chaining of another network device
Power over Ethernet (PoE)	Powered via network cable (802.3af compliant)
Bluetooth	For wireless headset connectivity
Speakerphone	Full-duplex speakerphone with noise reduction
Line Keys	Multiple line appearances for call handling
Headset Port	3.5mm jack for wired headset
Volume Controls	Dedicated buttons for speaker and handset volume
Mute Button	LED-indicated mute for privacy

Installation

Unpack and inspect contents. Choose a stable, central location in the meeting room.

Connect to Network: Plug Ethernet cable into network port; use built-in switch to connect PC if needed.
Power the Phone: Use PoE from switch or optional power adapter.
Connect Handset: Attach handset cord to phone and handset.
Optional Headset: Plug wired headset into 3.5mm jack.

WARNING! Ensure network supports PoE if not using adapter. Place phone on flat surface to prevent falls.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Registration: Phone should auto-register with Cisco Unified CM; check extension assignment.
Set Language: Press Settings > User Preferences > Language.
Adjust Audio: Use Settings > Audio to set speaker, ringer, and handset levels.
Configure Bluetooth: Pair headset via Settings > Bluetooth.

CAUTION! Do not disconnect during firmware upgrade. Contact administrator for network settings.

Specifications

Display: 5-inch color LCD touchscreen.
Audio: HD wideband, full-duplex speakerphone, acoustic echo cancellation.
Network: 10/100/1000 Ethernet, IEEE 802.3af PoE.
Wireless: Bluetooth 4.0.
Ports: Gigabit Ethernet (2), handset, headset, auxiliary port.
Protocols: SIP, SCCP, IEEE 802.1x.
Power Source: PoE or 48V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access settings via touchscreen or physical buttons. Front Panel: Mute, Volume up/down, Headset, Speakerphone.

Touchscreen: Home screen shows lines, calls, contacts. Swipe for features like directories, call history, settings.

Audio Settings: Speaker volume, ringer type/volume, handset volume. Network: View IP, subnet, gateway. Bluetooth: Pair/unpair devices. Display: Brightness, screensaver, contrast. Phone Settings: Date/time, language, ringtone.

Connecting Devices

Network: Ethernet cable to switch with PoE. Handset: Standard RJ-9 cable. Headset: 3.5mm plug or Bluetooth.

Turn off phone before connecting wired accessories.
Plug Ethernet into network port; ensure link light is on.
For PC connection, use second Ethernet port on phone.
Pair Bluetooth headset via settings menu.

Tip: Use quality CAT5e or higher cable for Gigabit Ethernet.

Making and Managing Calls

Supports multiple lines, hold, transfer, conference.

Make Call: Lift handset or press Speakerphone; dial number or select contact.
Answer Call: Press flashing line key, Answer softkey, or lift handset.
Hold: Press Hold button; resume with Resume softkey.
Transfer: During call, press Transfer, dial target, press Transfer again.
Conference: During call, press Conference, dial participant, press Conference to join.
Mute: Press Mute button (LED lights red).
Volume: Use volume buttons during call for speaker/handset level.
Call History: Press Directories > Recent Calls to view missed/received/placed calls.

WARNING! Do not expose phone to liquids. Keep vents clear for proper cooling.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Customizable ringer volume and tone. TTY Support: Compatible with teletype devices. Large Font: Option for larger on-screen text.

Care & Cleaning

Unplug power before cleaning. Use soft, dry cloth for screen and body; mild detergent on cloth for stains. Avoid liquids, aerosols, abrasives.

CAUTION! Do not spray directly; keep away from heat sources and moisture.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential installation. ICES-003: Complies with Canadian EMI standards. CE Mark: Meets EU directives. For support, visit www.cisco.com or contact Cisco Technical Assistance Center (TAC).

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check Ethernet cable/PoE switch; try power adapter; ensure outlet works.
No network connection	Cable/config	Reseat cable; check link light; verify network settings via phone menu.
No audio	Volume/mute	Adjust volume; check mute status; ensure handset is properly connected.
Cannot register	Server/config	Verify TFTP server IP; check VLAN settings; contact administrator.
Touchscreen not responsive	Calibration	Restart phone; recalibrate via Settings > Display > Touchscreen Calibration.

Reset: Settings > Admin Settings > Reset Settings (requires admin password).

Service: Cisco TAC: 1-800-553-2447; www.cisco.com/support