Cisco CP-8861 User Manual

The Cisco CP-8861 is a high-performance conference phone designed for medium to large meeting rooms. It features wideband audio, advanced noise reduction, a full-duplex speakerphone, a large color touchscreen, support for up to six microphones, and integration with Cisco Unified Communications Manager. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Making and Managing Calls 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color touchscreen, six built-in microphones, full-duplex speaker, Ethernet port, USB port, headset port, auxiliary input/output.

Feature	Description
Wideband Audio	High-definition voice quality for clear conversations
Full-Duplex Speakerphone	Natural conversations with no clipping
Noise Reduction	Advanced algorithms reduce background noise
Color Touchscreen	5-inch display for easy navigation and call management
Expandable Microphones	Supports up to six microphones for large rooms
Ethernet Port	For network connection and Power over Ethernet (PoE)
USB Port	For firmware updates and optional accessories
Headset Port	For private listening and speaking
Auxiliary Input/Output	Connect external audio sources or recording devices
Conference Controls	Mute, volume, hold, transfer, and conference calling

Installation

Unpack and inspect contents. Place on stable conference table.

Connect to network: Use Ethernet cable to connect to PoE switch or injector.
Connect microphones: Attach additional microphones if needed for larger coverage.
Connect auxiliary devices: Use AUX IN/OUT for external audio systems.
Power on: Device powers up via PoE; ensure network link is established.

WARNING! Use only approved Power over Ethernet sources. Ensure cables are not pinched or damaged.

First-Time Setup

Phone will boot and attempt to register with Cisco Unified Communications Manager (CUCM).

Network configuration: Ensure DHCP is enabled or manually configure IP settings via touchscreen.
Register with CUCM: Enter TFTP server address; phone will download configuration.
Set user preferences: Configure language, time zone, and ringtone via Settings menu.
Test audio: Make a test call to verify microphone and speaker functionality.

CAUTION! Do not disconnect during firmware update. Ensure stable network connection.

Specifications

Display: 5-inch color touchscreen (480 x 800 pixels).
Audio Codecs: G.711, G.722, G.729, iLBC, Opus.
Microphones: 6 omnidirectional microphones, expandable.
Speaker: Full-duplex, wideband capable.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af/at PoE.
Ports: Gigabit Ethernet, USB 2.0, headset (3.5mm), auxiliary in/out.
Protocols: SIP, SCCP, IEEE 802.1X, CDP, LLDP.
Power Source: Power over Ethernet (PoE) or optional AC adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access settings via touchscreen or web interface. Physical buttons: MUTE, VOLUME UP/DOWN, HEADSET.

Touchscreen: Home screen shows call lines, directories, settings. Swipe for additional features.

Audio Settings: Microphone gain, speaker volume, noise reduction level. Network Settings: IP configuration, VLAN, QoS. Call Features: Call forward, hold, transfer, conference. Display: Brightness, screensaver, language. Security: Admin password, device authentication.

Connecting Devices

Network: Ethernet to PoE switch. External Audio: AUX IN for music-on-hold or paging system. Headset: 3.5mm jack for private listening.

Ensure phone is powered off before connecting external devices.
Use shielded cables for audio connections to reduce interference.
Configure input/output levels in audio settings menu.

Tip: For best audio quality, connect auxiliary devices with balanced cables if supported.

Making and Managing Calls

Supports standard telephony features and conference calling.

Make call: Dial number on keypad or select from directory/recents.
Answer call: Tap answer icon or press speakerphone button.
Mute: Press physical MUTE button or screen icon; red LED indicates active mute.
Hold: Place call on hold; resume by tapping hold icon.
Transfer: Blind or attended transfer via transfer button.
Conference: Merge multiple calls into conference; add up to 10 participants.
Adjust volume: Use physical volume buttons during call.
Headset mode: Press headset button to toggle between speaker and headset.

WARNING! Do not cover microphone arrays. Ensure clear path for optimal pickup.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for ringer, speaker, headset. Screen Reader: Compatible with external screen readers via USB. TTY Support: Connect TTY device to auxiliary port.

Care & Cleaning

Disconnect power before cleaning. Use slightly damp, lint-free cloth for touchscreen and body. Do not use abrasive cleaners or sprays.

CAUTION! Avoid liquids near ports. Do not apply pressure to microphone grilles.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. ICES-003: Complies with Canadian EMI standards. CE Mark: Meets EU essential requirements. For support, visit www.cisco.com or contact Cisco Technical Assistance Center (TAC).

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE issue/cable	Check Ethernet cable; verify PoE switch is functional; try AC adapter.
No audio	Mute/volume	Check mute status; increase volume; verify audio codec configuration.
Poor call quality	Network/QoS	Check network latency/jitter; enable QoS for voice traffic.
Not registering	Network/CUCM config	Verify IP settings; check CUCM configuration; restart phone.
Touchscreen unresponsive	Calibration/software	Restart phone; recalibrate touchscreen via settings; update firmware.

Reset: Settings > Device Administration > Factory Reset (requires admin password).

Service: Cisco TAC: 1-800-553-2447; www.cisco.com/go/support