Cisco Desk Phone 9861 User Manual

The Cisco Desk Phone 9861 is a high-performance IP phone designed for business environments, featuring a large color display, support for multiple lines, advanced call handling features, integrated Gigabit Ethernet switch, Power over Ethernet (PoE) support, high-quality audio with wideband codecs, and customizable settings. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color LCD display, Handset, Speakerphone, Ethernet ports, Headset jack, Volume controls, Programmable line/feature keys.

Feature	Description
Display	5-inch color LCD with touch-sensitive navigation
Network Ports	Dual Gigabit Ethernet ports (LAN and PC)
Power	Power over Ethernet (PoE) or external power adapter
Audio	High-definition wideband audio, built-in speakerphone
Headset Jack	For wired headset connection
Line Keys	Up to 8 programmable line or feature keys
Hold	Places active call on hold
Transfer	Transfers calls to another extension
Conference	Creates multi-party conference calls
Messages	Access to voicemail and message waiting indicator

Installation

Unpack and inspect contents. Place on stable, flat surface.

Connect to Network: Use Ethernet cable to connect LAN port to network switch.
Connect PC: Use second Ethernet port to connect to computer (optional).
Power the Phone: Use PoE from switch or connect external power adapter.
Connect Handset: Plug handset cord into dedicated jack.

WARNING! Use only approved power adapter. Ensure cables are securely connected to avoid damage.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Registration: Phone will attempt to register with your call control system (e.g., Cisco Unified Communications Manager).
Set Language: In Settings menu, select preferred language (default is ENGLISH).
Configure Preferences: Set time/date, ringtone, volume levels.
Line Assignment: Administrator assigns extension numbers to line keys.

CAUTION! Do not disconnect during firmware upgrade. Ensure stable network connection.

Specifications

Display: 5-inch color LCD, 480 x 272 pixels.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Audio: Wideband audio (G.722), HD handset and speakerphone.
Protocols: SIP, SCCP, IEEE 802.1X, LLDP.
Memory: Supports up to 8 lines, 500 directory entries.
Supported Codecs: G.711, G.722, G.729, iLBC.
Power Source: PoE (Class 2) or 48V DC external adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via Settings button. Front Panel: Mute, Headset, Speakerphone, Volume controls, Navigation cluster.

Softkeys: Context-sensitive buttons below display for call functions (Answer, EndCall, Hold, Transfer, etc.).

Settings: Network configuration, Audio settings (ringer, speaker, handset volume), Display (contrast, backlight), Phone model information. Features: Call Forward, Do Not Disturb, Speed Dials, Personal Directory. Security: Admin password, phone lock, network authentication.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: Standard 3.5mm headset jack.

Turn off phone before connecting additional devices.
Match cables to correct ports (Ethernet to LAN/PC, headset to headset jack).
For headset use, enable headset mode via button or settings.

Tip: Use quality CAT5e or higher Ethernet cables for best performance.

Advanced Call Features

Supports hold, transfer, conference, call park, and more.

Make Call: Lift handset or press Speakerphone, dial number.
Answer Call: Press Answer softkey, lift handset, or press Speakerphone.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial target number, press Transfer again.
Conference: Press Conference during call, dial second party, press Conference again to merge.
Call Forward: Access via Call Forward softkey or settings menu.
Do Not Disturb: Enable to silence ringer and send calls directly to voicemail.
Speed Dial: Assign numbers to programmable keys for one-touch dialing.

WARNING! Do not use phone with wet hands. Keep liquids away from device.

Accessibility Features

Visual Alert: Flashing LED for incoming calls. Hearing Aid Compatible: HAC rating for handset. High-Contrast Display: Adjustable display settings for visibility. Ringer Volume: Adjustable up to 85 dB.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth; do not use liquids or aerosols directly on phone.

CAUTION! Do not spray cleaners directly on display or keys. Avoid abrasive materials.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. ICES-003: Complies with Canadian EMI standards. CE Mark: Conforms to European EMC and safety directives. Copyright © 2025 Cisco Systems, Inc. For support, visit www.cisco.com or contact your network administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/display	Power source	Check PoE switch or power adapter connection; ensure cable is secure.
No network registration	Network/configuration	Verify Ethernet cable; check switch port; confirm IP address assignment.
No dial tone	Line configuration	Check with administrator to ensure line is properly assigned and active.
Poor audio quality	Network/device	Check network for packet loss; verify handset cord is fully plugged in.
Display issues	Settings/cable	Adjust display contrast/brightness; resecure display cable inside phone (admin).

Reset: Settings > Admin Settings > Reset Settings (requires admin password).

Service: Contact your network administrator or Cisco Technical Support.