Cisco IP 7965 Manual

The Cisco IP Phone 7965 is a full-featured VoIP phone designed for business environments, supporting SIP and SCCP protocols, high-quality audio, a large color display, programmable line keys, built-in Ethernet switch, Power over Ethernet (PoE) support, and integration with Cisco Unified Communications Manager. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Large color LCD display, Handset, Speakerphone, Programmable line/feature keys, Navigation cluster, Ethernet ports, Headset port.

Feature	Description
Display	High-resolution color LCD with backlight
Audio	Full-duplex speakerphone, wideband audio support
Network	Dual Ethernet 10/100/1000 ports with integrated switch
Power	802.3af PoE or external power adapter
Programmable Keys	Multiple line/feature keys for speed dial, call functions
Protocols	SIP and SCCP support
Headset Port	Standard RJ-9 headset connection
Security	802.1X authentication, encrypted signaling/media
Messaging	Integrated message waiting indicator
Conference	Built-in conference bridge support

Installation

Unpack and inspect contents. Place phone on stable surface.

1. Connect network: Use Ethernet cable from switch to phone's SW port.
2. Connect PC: Use second Ethernet cable from phone's PC port to computer.
3. Power phone: Use PoE from switch or connect external power adapter.
4. Connect handset: Plug handset cable into handset port.
5. Optional headset: Connect to headset port if needed.

WARNING! Use only approved power sources. Ensure proper ventilation around phone.

First-Time Setup

Power on phone; follow on-screen prompts.

1. Network registration: Phone will attempt to obtain IP address via DHCP.
2. Configure protocol: Set to SIP or SCCP as required by your system.
3. Extension setup: Enter extension number and authentication credentials.
4. Verify registration: Check for registered status on display.
5. Test call: Make test call to verify audio quality.

CAUTION! Ensure network cables are securely connected before powering on.

Specifications

• Display: 5.6-inch color LCD, 320 x 234 pixels.
• Audio Codecs: G.711, G.729a, G.722, iLBC.
• Network: Dual 10/100/1000 Mbps Ethernet ports with PoE.
• Protocols: SIP 2.0, SCCP.
• Power: 802.3af PoE (Class 2) or 48V DC power adapter.
• Programmable Keys: Up to 8 line/feature keys.
• Dimensions: 8.5 x 10.9 x 6.3 inches (H x W x D).
• Weight: 3.5 lbs (1.6 kg).
• Operating Temp: 32°F to 104°F (0°C to 40°C).
• Humidity: 10% to 95% non-condensing.

Controls and Settings

Access settings via phone menu or web interface. Front Panel: LCD display, soft keys, navigation cluster, handset, speakerphone.

Key Functions: Line keys, Hold, Transfer, Conference, Messages, Directory, Settings, Headset, Mute, Volume, Speakerphone.

Phone Settings: Network configuration, time/date, ring tones, display contrast, audio settings. Web Interface: Advanced configuration via IP address (username/password required).

Connecting Devices

Network: SW port to switch, PC port to computer. Audio: Handset, headset, speakerphone.

1. Turn off devices before connecting cables.
2. Use Cat5e or better Ethernet cables for network connections.
3. For PoE, ensure switch provides adequate power (15.4W).
4. Connect headset to RJ-9 port if hands-free operation needed.

Tip: Label cables for easy identification during troubleshooting.

Using Phone Features

Supports basic and advanced telephony features.

1. Making calls: Lift handset or press Speakerphone, dial number.
2. Answering calls: Lift handset, press Speakerphone, or press Answer soft key.
3. Hold: Press Hold button to place call on hold.
4. Transfer: Press Transfer, enter destination number, press Transfer again.
5. Conference: Press Conference, dial participant, press Conference again.
6. Voicemail: Press Messages button to access voicemail.
7. Directory: Press Directory to view call history or corporate directory.
8. Speed dial: Program frequently called numbers to line keys.
9. Call forwarding: Configure via phone menu or web interface.
10. Do Not Disturb: Enable via settings to silence incoming calls.

WARNING! Do not expose phone to liquids. Keep ventilation openings clear.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Volume control for handset, speaker, ringer. High-contrast display: Adjustable display settings for visibility. TTY support: Compatible with teletype devices when properly configured.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth. Do not use liquids or aerosols directly on phone.

CAUTION! Do not spray cleaning solutions directly on phone. Avoid abrasive cleaners.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. UL/CSA certified for safety. For support, visit www.cisco.com or contact Cisco Technical Assistance Center. Copyright © 2025 Cisco Systems, Inc. All rights reserved.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check PoE switch power; verify power adapter connection.
No network connection	Cables/configuration	Check Ethernet cables; verify network settings; restart phone.
No audio	Volume/mute	Adjust volume controls; check mute status; verify handset connection.
Cannot register	Network/credentials	Verify IP address; check SIP/SCCP configuration; confirm credentials.
Poor call quality	Network congestion	Check network bandwidth; verify QoS settings; test with different codec.
Display issues	Contrast/power	Adjust display contrast; restart phone; check for loose connections.
Button not working	Debris/software	Clean around button; restart phone; reset to factory defaults if needed.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: Contact Cisco TAC: 1-800-553-2447; www.cisco.com/support