Cisco IP Phone 6861 Manual

The Cisco IP Phone 6861 is a single-line, entry-level IP phone designed for basic voice communication in business environments. It features a high-quality handset and speakerphone, a pixel-based display, support for Power over Ethernet (PoE), and integration with Cisco Unified Communications Manager. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Basic Operations 8. Advanced Features 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Handset, Speakerphone, Pixel-based display, Line keys, Navigation cluster, Softkeys.

Feature	Description
Handset	High-quality receiver and transmitter for clear audio
Speakerphone	Full-duplex speakerphone for hands-free communication
Display	Pixel-based LCD for call information and menus
Line Key	Single line appearance for call handling
Navigation Cluster	Directional pad for menu navigation
Softkeys	Context-sensitive buttons for feature access
Power over Ethernet (PoE)	Receives power through Ethernet cable (IEEE 802.3af)
Headset Port	3.5mm jack for optional headset connection
Volume Control	Adjusts handset, speaker, and ringer volume
Mute	Mutes the microphone during a call

Installation

Unpack and inspect contents. Place on stable surface.

Connect to Network: Plug Ethernet cable into network port; connect other end to PoE switch or injector.
Connect Handset: Insert coiled handset cord into handset jack.
Optional Headset: Plug into 3.5mm headset port if needed.
Power: Phone powers on automatically via PoE; if not using PoE, connect power adapter to power port.

WARNING! Use only approved power adapters. Ensure network cables are securely connected.

First-Time Setup

Phone boots and registers with Cisco Unified Communications Manager.

Network Registration: Phone obtains IP address via DHCP and registers with configured call manager.
Verify Registration: Check for extension number on display and steady green light on line key.
Set Preferences: Use Settings menu to adjust ringtone, display contrast, date/time format.
Test Call: Place a test call to verify audio quality and functionality.

CAUTION! Do not disconnect during boot process. Ensure network connectivity.

Specifications

Display: Pixel-based LCD, 2 lines.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE.
Audio: Wideband audio support (G.722), Acoustic Echo Cancellation.
Protocols: SIP (Session Initiation Protocol), SCCP (Skinny Client Control Protocol).
Power: PoE (Class 2) or external 12V DC power adapter.
Supported Codecs: G.711, G.729a, G.722.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Dimensions: 7.5 x 8.2 x 6.3 inches (H x W x D).

Controls and Settings

Access menus via Navigation button. Front Panel: Line key, Speakerphone, Mute, Volume, Navigation cluster, Softkeys.

Softkey Functions: Redial, Call History, Contacts, Settings, Services, Messages.

Settings: Ringtone selection, Display contrast, Time format (12/24 hour), Network configuration (view IP, subnet, gateway). Phone Status: View model, MAC address, firmware version. Audio Settings: Adjust handset, speaker, ringer volume levels.

Connecting to Network

Primary connection via Ethernet port supporting PoE.

Ensure switch supports PoE (IEEE 802.3af) or use PoE injector.
Use Category 5e or higher Ethernet cable.
Connect cable from phone's network port to switch/injector.
Phone should power on and display booting sequence.

Tip: Verify link light on Ethernet port is solid green for connection.

Basic Operations

Making and receiving calls, hold, transfer, conference.

Make Call: Lift handset or press Speakerphone, dial number, press Dial softkey or wait for auto-dial.
Answer Call: Lift handset, press Speakerphone, or press Answer softkey.
End Call: Hang up handset or press EndCall softkey.
Hold: Press Hold softkey during call; resume with Resume softkey.
Transfer: During call, press Transfer, dial target number, press Transfer again to complete.
Conference: During call, press Conference, dial second party, press Conference again to merge.
Mute: Press Mute button to toggle microphone on/off.
Volume: Use Volume button during call to adjust handset/speaker volume; at idle to adjust ringer.

WARNING! Do not use excessive force on buttons or handset cradle.

Advanced Features

Call History: View missed, received, placed calls via History softkey. Contacts: Personal directory entries. Services: Access corporate directories, weather, etc. Messages: Visual voicemail indicator (requires configuration).

Care & Maintenance

Unplug power before cleaning. Use slightly damp, lint-free cloth; do not use liquids or aerosols.

CAUTION! Avoid moisture ingress. Keep away from direct heat sources.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. ICES-003: Complies with Canadian EMI regulations. CE Mark: Conforms to European EMC Directive. For support, visit www.cisco.com or contact Cisco Technical Assistance Center (TAC).

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check Ethernet connection to PoE switch; verify power adapter is connected and outlet works.
No display	Power/Contrast	Ensure phone is powered; adjust display contrast in Settings menu.
No dial tone	Network/Registration	Check network cables; verify phone is registered with call manager (steady green line light).
Poor audio quality	Network/Handset	Check network for packet loss; ensure handset cord is fully inserted; try different handset.
Cannot make calls	Dial plan/Configuration	Verify dial plan configuration on call manager; check for error messages on display.

Reset: Press and hold # key while powering on to factory reset (erases all settings).

Service: Cisco TAC: 1-800-553-2447; www.cisco.com/go/support