Cisco IP Phone 6861 User Manual

The Cisco IP Phone 6861 is a single-line desktop VoIP phone designed for business environments, featuring a high-resolution monochrome display, built-in Gigabit Ethernet switch, Power over Ethernet (PoE) support, integrated speakerphone and handset, programmable line/feature keys, and support for multiple call appearances and services. It connects to a Cisco Unified Communications Manager for call control. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Monochrome LCD display, Handset, Speakerphone, Navigation cluster, Softkeys, Line/Feature keys, Ethernet ports.

Feature	Description
Display	High-resolution monochrome LCD with status indicators
Handset	Full-duplex speaker and microphone for private calls
Speakerphone	Integrated for hands-free communication
Line/Feature keys	Programmable keys for line selection and features
Navigation cluster	Four-way navigation with Select button
Softkeys	Context-sensitive keys for call functions
Ethernet ports	10/100/1000 Mbps switch with PoE support
Headset port	3.5mm jack for optional headset connection
Messages button	Access voicemail and message waiting indicator
Settings button	Access phone settings and configuration

Installation

Unpack and inspect contents. Place on stable surface near network outlet.

Connect to network: Use Ethernet cable to connect phone's SW port to network jack.
Connect computer (optional): Use second Ethernet cable from PC port to computer.
Connect handset: Plug coiled handset cord into handset jack.
Power the phone: Use PoE from switch or optional power adapter.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Phone will automatically register with Cisco Unified Communications Manager.

Check registration: Wait for phone to boot; check display for extension number.
Set preferences: Press Settings button to configure ring tone, volume, display contrast.
Test call: Lift handset and dial another extension to verify audio.
Configure voicemail: Press Messages button and follow prompts to set up voicemail.

CAUTION! Do not disconnect during firmware upgrade. Contact administrator for network settings.

Specifications

Phone Type: Single-line IP Phone.
Network: 10/100/1000 Mbps Ethernet with PoE (802.3af).
Audio: G.711, G.729 audio codecs; wideband audio support.
Protocols: SIP, SCCP, 802.1X, LLDP, CDP.
Display: Monochrome graphical LCD with backlight.
Power Source: PoE (802.3af) or 12V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Supported Services: Call waiting, hold, transfer, conference, voicemail.

Controls and Settings

Access settings via Settings button or web interface. Front Panel: Handset, Speakerphone, Navigation cluster, Softkeys.

Buttons: Messages, Settings, Volume, Mute, Headset, Speakerphone.

Call Features: Answer/End, Hold, Transfer, Conference, Redial. Settings: Ring tone selection, display contrast, network configuration, date/time format. Audio: Handset volume, speakerphone volume, ringer volume, mute. Network: View IP address, subnet mask, gateway (admin access required).

Connecting Devices

Network: SW port to network. Computer: PC port to computer. Headset: 3.5mm jack.

Turn off phone before connecting additional devices.
Match cables to correct ports (Ethernet to SW, computer to PC).
For headset, plug into 3.5mm jack and press Headset button to activate.

Tip: Use Cat5e or better Ethernet cables for Gigabit performance.

Using Phone Features

Supports basic and advanced telephony features.

Make call: Lift handset or press Speakerphone, dial number.
Answer call: Lift handset, press Speakerphone, or press Answer softkey.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial target number, press Transfer again.
Conference: Press Conference, dial participant, press Conference again.
Voicemail: Press Messages button and follow prompts.
Redial: Press Redial to call last dialed number.
Call history: Use navigation buttons to view missed, received, placed calls.

WARNING! Do not use excessive force on buttons or handset cradle.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio: Adjustable ringer volume and tone. Physical: Large buttons and clear labeling. Hearing Aid Compatible: Handset meets HAC requirements.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth; avoid liquids on display or buttons.

CAUTION! Do not use abrasive cleaners or solvents. Keep away from extreme temperatures.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE marked for European compliance. Copyright © Cisco Systems, Inc. All rights reserved. For support, visit www.cisco.com or contact Cisco Technical Assistance Center.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Phone not powering on	Power/PoE issue	Check Ethernet cable; verify PoE switch is enabled; try power adapter.
No dial tone	Network/registration	Check network connection; verify phone is registered with CUCM.
Poor audio quality	Network congestion/cables	Check network QoS settings; replace handset/headset cable.
Display blank	Power/backlight	Check power; adjust display contrast in settings.
Cannot make external calls	Dial plan configuration	Contact administrator to check dial plan and route patterns.

Reset: Press and hold # key during boot for factory reset (erases configuration).

Service: Contact network administrator or Cisco TAC for technical support.