Cisco IP Phone 7916 Expansion Module Manual

The Cisco IP Phone 7916 is an expansion module designed to extend the functionality of compatible Cisco IP phones, providing additional programmable line keys and features. It connects to a primary IP phone to offer more lines, speed dials, and direct access to features like call hold, transfer, and conference. Below are key sections for overview, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Indicators 6. Connecting to Primary Phone 7. Configuring Line Keys 8. Using Features 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: 16 programmable line/speed-dial keys with LEDs, expansion port connector, power via primary phone, compatibility with select Cisco IP phone models.

FeatureDescription
Line Keys16 programmable buttons for lines, speed dials, or features
LED IndicatorsMulti-color LEDs show line status (idle, active, hold)
Expansion PortConnects to primary phone's expansion module port
Power SupplyPowered through primary phone; no separate power adapter
CompatibilityWorks with Cisco IP Phone 7900 series (e.g., 7941, 7961)
Button LabelsPaper inserts for custom labeling of keys
Mounting OptionsDesk stand or wall mount (bracket may be optional)
Firmware UpdatesUpdated automatically from primary phone
Call FeaturesSupports hold, transfer, conference via programmed keys
ConfigurationSet up through primary phone's web interface or settings

Installation

Unpack and inspect contents. Ensure primary phone is compatible and powered off.

  1. Position module: Place near primary phone on desk or mount on wall.
  2. Connect to primary phone: Use provided expansion cable to connect module's port to primary phone's expansion port.
  3. Secure connection: Ensure cable is firmly attached at both ends.
  4. Power on primary phone: Module will power up automatically; LEDs may blink during initialization.

WARNING! Do not force connectors; align properly before inserting. Ensure primary phone is powered off during connection.

First-Time Setup

After installation, configure module through primary phone.

  1. Verify connection: Check that module LEDs illuminate when primary phone boots.
  2. Access configuration: On primary phone, press Settings or use web interface to configure expansion module.
  3. Assign line keys: Program keys as line extensions, speed dials, or feature buttons.
  4. Test functionality: Place a test call using a programmed line key to confirm operation.

CAUTION! Use only Cisco-approved cables and accessories. Do not expose to liquids.

Specifications

Controls and Indicators

Module has 16 keys with LEDs; no separate buttons. Status indicated by LED colors.

LED Colors: Green (active call), Amber (call on hold), Red (new voicemail or alert), Off (idle or not configured).

Key Functions: Programmable as line keys (for additional extensions), speed dials (to numbers or features), or direct access to functions like Hold, Transfer, Conference. Configuration via primary phone's web interface or settings menu.

Connecting to Primary Phone

Use expansion cable to connect module to primary phone's expansion port.

  1. Turn off primary phone before connecting.
  2. Align cable connector with port on module and primary phone.
  3. Gently push until fully seated; do not bend pins.
  4. Power on primary phone; module should be detected automatically.

Tip: Ensure cable is not twisted or pinched. Use cable provided with module.

Configuring Line Keys

Program keys via primary phone's web interface or settings.

  1. Log into primary phone's web interface (IP address).
  2. Navigate to Expansion Module settings.
  3. Select key to configure: Assign as line (extension), speed dial (number), or feature (e.g., Hold).
  4. Save settings; changes apply immediately.
  5. Label keys: Use paper inserts to label keys with names/numbers.
  6. Test: Make call using configured key to verify.

WARNING! Incorrect configuration may affect functionality. Follow Cisco guidelines.

Using Features

Once configured, use keys for calls and features.

  1. Line key: Press to select line; lift handset or use speakerphone.
  2. Speed dial: Press to dial pre-set number automatically.
  3. Feature key: Press for direct access to Hold, Transfer, etc.
  4. LED monitoring: Watch LED colors for call status.

Note: Features depend on primary phone's capabilities and system configuration.

Care & Maintenance

Unplug from primary phone before cleaning. Use dry, soft cloth; avoid liquids.

CAUTION! Do not use abrasive cleaners or sprays. Keep away from heat sources.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE marked for European compliance. Copyright © Cisco Systems, Inc.; trademarks owned by Cisco. For support, visit www.cisco.com or contact Cisco Technical Assistance Center.

Troubleshooting

SymptomPossible CauseCorrective Action
Module not powering onLoose cable or primary phone issueCheck expansion cable connection; restart primary phone.
Keys not respondingConfiguration error or firmwareReconfigure keys via web interface; update primary phone firmware.
LEDs not lightingPower or detection issueEnsure module is detected in primary phone settings; reseat cable.
No call functionalityIncorrect key programmingVerify key assignments; set correct line or speed-dial number.
Intermittent operationCable damage or interferenceInspect cable for damage; ensure no physical obstructions.

Reset: Reboot primary phone; module resets with phone.

Service: Contact Cisco TAC or authorized service provider.

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