Cisco IP Phone 7960 Manual

The Cisco IP Phone 7960 is a full-featured VoIP telephone designed for enterprise environments, featuring a large graphical display, multiple programmable line/feature buttons, built-in speakerphone, headset support, and Power over Ethernet (PoE) capability. It supports standard telephony features such as call hold, transfer, conference, and voicemail access, along with XML-based services and network configuration via DHCP or static IP. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Basic Call Handling 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large backlit graphical LCD, programmable line/feature buttons, Speakerphone, Handset with headset jack, Ethernet ports (10/100 Mbps), Power over Ethernet (IEEE 802.3af) or external power adapter.

Feature	Description
Graphical Display	High-contrast LCD for call information, directories, and services
Programmable Buttons	Six line/feature buttons configurable for lines, speed dials, or features
Speakerphone	Full-duplex speakerphone for hands-free conversation
Headset Port	2.5mm jack for optional headset connection
Ethernet Ports	Two 10/100 Mbps ports (network and PC pass-through)
Power over Ethernet	Receives power via network cable (IEEE 802.3af compliant)
Volume Control	Roller knob for handset, speaker, and ringer volume adjustment
Message Waiting Indicator	LED for voicemail and message alerts
Settings Button	Accesses network configuration and phone settings menus
Navigation Cluster	Four-way navigation and select button for menu navigation

Installation

Unpack and inspect contents. Place on stable surface near network outlet.

Connect to network: Plug Ethernet cable from switch into SW port on phone.
Connect PC (optional): Plug cable from PC into PC port on phone.
Connect handset: Plug coiled handset cord into handset jack.
Apply power: Use Power over Ethernet (preferred) or connect external power adapter.

WARNING! Use only approved power sources. Ensure network cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone obtains IP via DHCP by default. Check settings via Settings > Network Configuration.
Phone registration: Enter Call Manager server IP if required. Phone should register automatically with configured server.
Set preferences: Use Settings button to adjust ring type, display contrast, time/date.
Test basic functions: Place test call to verify audio and network connectivity.

CAUTION! Do not disconnect during firmware upgrade. Allow phone to complete boot process.

Specifications

Display: 5-line graphical LCD with backlight.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE.
Audio: G.711, G.729a codecs; wideband audio support.
Protocols: SIP or SCCP (Skinny) depending on configuration.
Buttons: Six programmable line/feature buttons, softkeys, navigation cluster.
Connectors: Two RJ-45 Ethernet, RJ-9 handset, 2.5mm headset, DC power.
Power Source: 48V DC via PoE or external power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menus via Settings button. Front Panel: Handset, Speakerphone, Mute, Headset, Volume roller, Navigation cluster.

Softkeys: Context-sensitive buttons below display for call functions (Hold, Transfer, Conference, etc.).

Settings Menu: Network Configuration (IP, subnet, gateway), Phone Configuration (ringer type, screen contrast), User Preferences (call forward, speed dials). Status: View IP address, MAC address, firmware version, call statistics.

Connecting to Network

Ethernet: SW port to network switch. PC: PC port to computer.

Ensure switch supports PoE or have power adapter ready.
Use Category 5 or higher Ethernet cables.
Verify link LED is solid green on Ethernet port.

Tip: For PoE, confirm switch provides 48V DC. Use inline power injector if switch does not support PoE.

Basic Call Handling

Supports standard telephony functions.

Place call: Lift handset or press Speakerphone, dial number, press Dial softkey or wait for auto-dial.
Answer call: Lift handset, press Speakerphone, or press Answer softkey.
End call: Hang up handset or press EndCall softkey.
Hold: Press Hold button or Hold softkey during active call.
Transfer: Press Transfer, dial target number, announce call, press Transfer again.
Conference: Press Conference, dial participant, press Conference again to merge.
Voicemail: Press Messages button or dial voicemail access number.

WARNING! Emergency calls may require direct dialing; confirm local emergency service access.

Advanced Features

Speed Dials: Program via Settings > User Preferences. Call Forward: Activate via softkey or settings menu. XML Services: Access directories, weather, or custom applications via XML. Headset Mode: Press Headset button to toggle headset use.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for exterior; dry thoroughly. Do not use liquids or aerosols on display or buttons.

CAUTION! Avoid abrasive cleaners. Keep liquids away from openings.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. Copyright © Cisco Systems, Inc. All rights reserved. For support, visit www.cisco.com or contact Cisco Technical Assistance Center.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check PoE switch; verify power adapter connection; ensure cable is functional.
No network connectivity	Cable/Configuration	Check Ethernet cable; verify link LED; confirm IP settings via Settings menu.
No dial tone	Registration/Server	Check phone registration status; verify Call Manager server reachability.
Poor audio quality	Network/Codec	Check network for packet loss; verify codec configuration matches network capacity.
Display blank	Power/Backlight	Check power; adjust display contrast via Settings > Phone Configuration.

Reset: Unplug power, wait 10 seconds, reconnect. For factory reset, consult administrator.

Service: Contact Cisco TAC or authorized service provider.