Cisco IP Phone 7960 Series Instruction Manual

The Cisco IP Phone 7960 Series is a full-featured VoIP telephone designed for enterprise environments, supporting SIP and SCCP protocols. It features a high-resolution pixel-based display, multiple programmable line/feature buttons, integrated Ethernet switch, Power over Ethernet (PoE) support, speakerphone, handset, headset port, and extensive telephony features including call hold, transfer, conference, and voicemail access. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Telephony Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution LCD display, Handset, Speakerphone, Programmable line/feature buttons, Navigation cluster, Ethernet ports, Headset jack, Power connector.

Feature	Description
LCD Display	Pixel-based display for call information, directories, and settings
Programmable Buttons	For line appearances, speed dials, and features (call hold, transfer, etc.)
Speakerphone	Full-duplex speakerphone for hands-free conversation
Handset	Traditional handset with receiver and microphone
Headset Port	2.5mm port for connecting a headset
Ethernet Ports	10/100 Mbps switch with inline power (PoE) support
Navigation Cluster	Four-way navigation and select button for menu access
Mute Button	Mutes the microphone
Volume Control	Rockers for handset, speaker, and ringer volume adjustment
Power Connector	For external power supply if PoE is not available

Installation

Unpack and inspect contents. Place on stable surface.

Connect to Network: Use Ethernet cable to connect SW port to network switch; use PC port to connect a computer.
Power the Phone: Use Power over Ethernet (PoE) from switch or connect external power adapter.
Connect Handset: Plug coiled handset cord into handset jack.
Optional Headset: Plug headset into 2.5mm headset jack.

WARNING! Use only approved power sources. Ensure network cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Registration: Phone will attempt to obtain IP address and register with call server (SIP or Cisco CallManager).
Verify Registration: Check for extension number and "Registered" status on screen.
Set Preferences: Use Settings button to configure time/date, ring tones, display contrast.
Program Speed Dials: Assign numbers to programmable buttons via user web interface or phone menu.

CAUTION! Configuration is typically managed by network administrator. Do not change advanced network settings without guidance.

Specifications

Protocols: SIP (Session Initiation Protocol), SCCP (Skinny Client Control Protocol).
Display: High-resolution pixel-based LCD.
Network: 10/100 Mbps Ethernet with integrated switch; IEEE 802.3af PoE.
Audio: G.711, G.729a, G.729ab audio compression.
Telephony Features: Call hold, transfer, conference, forward, redial, voicemail.
Power Source: 48V DC via PoE or external power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Supported Services: XML services, directory integration.

Controls and Settings

Access menu via Settings button or navigation cluster. Front Panel: Handset, Speakerphone, Mute, Volume controls, Programmable buttons, Navigation cluster.

Softkeys: Context-sensitive buttons below display for call functions (Hold, Transfer, etc.).

Settings Menu: Network configuration (typically admin), User Preferences (ring type, screen contrast, language), Status (IP address, firmware). Programmable Buttons: Configure via web interface or phone menu for line appearances, speed dials, feature access (e.g., voicemail).

Connecting Devices

Network: SW port to network; PC port to computer. Power: PoE or external adapter. Audio: Handset, headset, speakerphone.

Turn off devices before connecting cables.
Match Ethernet cable to SW port for network connection.
For PC sharing, connect computer to PC port.
Select audio source via handset lift, speakerphone button, or headset.

Tip: Use quality CAT5e or higher Ethernet cables for reliable connectivity.

Advanced Telephony Features

Supports standard and advanced call features.

Make Call: Lift handset or press Speakerphone; dial number.
Answer Call: Lift handset, press Speakerphone, or press Answer softkey.
Hold: Press Hold softkey to place call on hold.
Transfer: During call, press Transfer, dial target number, press Transfer again.
Conference: During call, press Conference, dial second party, press Conference again to merge.
Forward Calls: Use Call Forward All feature via menu or softkey.
Voicemail: Press Messages button or dial voicemail access number.
Directory: Press Directories button to access corporate or personal directory.

WARNING! Feature availability depends on call server configuration. Contact administrator for enabled features.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls/messages. Audio Adjustments: Volume control for ringer, handset, speaker. Headset Mode: For hands-free operation. High-Contrast Display: Adjustable screen settings.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth; do not use liquids or aerosols directly on phone.

CAUTION! Do not spray cleaners on display or buttons. Avoid abrasive materials.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked. Copyright © Cisco Systems, Inc. All rights reserved. For support, visit www.cisco.com or contact Cisco Technical Assistance Center.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Phone not powering on	Power source	Check PoE switch or power adapter connection; ensure cable is secure.
No dial tone	Network/registration	Verify Ethernet connection; check for "Registered" status on screen.
Cannot make/receive calls	Configuration	Confirm extension is assigned and registered; contact administrator.
Poor audio quality	Network congestion/cables	Check network quality; ensure handset/headset cords are fully inserted.
Display is blank or dim	Power/settings	Adjust display contrast in settings; verify power.

Reset: Unplug power, wait 10 seconds, reconnect. For factory reset, consult administrator.

Service: Contact network administrator or Cisco TAC for hardware issues.