Cisco IP Phone 7962 Manual

The Cisco IP Phone 7962 is a full-featured VoIP telephone supporting SIP protocol, featuring a high-resolution pixel-based display, multiple programmable line/feature buttons, integrated Ethernet switch, speakerphone, headset support, and customizable ring tones. It is designed for use with Cisco Unified Communications Manager and compatible call control systems. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Making and Managing Calls 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large backlit display, Handset, Speakerphone, Programmable buttons, Navigation cluster, Ethernet ports, Headset port.

Feature	Description
Display	High-resolution pixel-based LCD with backlight
Line/Feature Buttons	Multiple programmable buttons for lines, speed dials, and features
Speakerphone	Full-duplex speakerphone for hands-free calls
Headset Port	RJ-9 port for connecting a headset
Ethernet Ports	Two 10/100 Mbps ports for network and PC connection
Navigation Cluster	Four-way navigation with Select button for menu control
Volume Control	Roller for adjusting handset, speaker, and ringer volume
Mute Button	Mutes the microphone during a call
Power over Ethernet (PoE)	Supported for single-cable power and data
Protocol Support	SIP (Session Initiation Protocol)

Installation

Unpack and inspect contents. Choose a stable, well-ventilated location.

Connect to Network: Plug Ethernet cable from switch into the SW port on the phone.
Connect PC (Optional): Plug Ethernet cable from PC into the PC port on the phone.
Connect Handset: Plug the handset cord into the handset port.
Connect Headset (Optional): Plug headset into the headset port.
Apply Power: Use Power over Ethernet (PoE) or connect the optional power adapter.

WARNING! Use only approved power sources. Ensure cables are not pinched or damaged.

First-Time Setup

Phone will boot and attempt to register with the call control system.

Network Registration: Ensure phone obtains an IP address via DHCP.
Configure Extension: Administrator typically assigns extension via Unified CM.
Set User Preferences: Press Settings button to set language, time format, ring tone.
Verify Registration: Check for registered line status on the display.

CAUTION! Do not unplug during firmware upgrade. Contact administrator for configuration changes.

Specifications

Display: High-resolution pixel-based LCD.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE.
Audio: Wideband audio support, G.711, G.729 codecs.
Protocols: SIP, TFTP, DHCP, DNS, NTP.
Buttons: Programmable line/feature buttons, softkeys.
Connectors: RJ-45 (network), RJ-9 (handset/headset).
Power Source: 48V DC via PoE or optional power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menus via the Settings button or navigation cluster. Front Panel: Handset, Speakerphone, Mute, Volume roller, Navigation cluster, Line buttons.

Softkeys: Context-sensitive buttons below display for call functions (Hold, Transfer, etc.).

Settings Menu: User Preferences (Language, Ring Tone, Screen Contrast). Network Configuration (view IP, subnet, gateway). Device Information (model, firmware). Audio Settings (ringer, speaker, handset volume).

Connecting to Network

Primary connection via Ethernet SW port. Optional PC pass-through via PC port.

Ensure network switch provides PoE or connect power adapter.
Use standard CAT5e or higher Ethernet cable.
Phone will auto-negotiate speed/duplex with switch.
Verify link and activity LEDs are lit.

Tip: For best performance, ensure network QoS is configured for voice traffic.

Making and Managing Calls

Supports basic and advanced telephony features.

Make a Call: Lift handset or press Speakerphone, dial number, press Dial softkey.
Answer a Call: Lift handset, press Speakerphone, or press Answer softkey.
End a Call: Hang up handset or press EndCall softkey.
Hold/Resume: Press Hold softkey during a call.
Transfer: Press Transfer, dial target number, press Transfer again.
Conference: Press Conference, dial participant, press Conference again to join.
Voicemail: Press Messages button or dial voicemail access number.
Call History: Press Directories button to view missed, received, placed calls.

WARNING! Emergency calls (e.g., 911) depend on system configuration. Verify with administrator.

Accessibility Features

Visual Alert: Flashing LED for incoming calls. Hearing Aid Compatible (HAC): Handset meets standards. Adjustable Ringer: Multiple volume levels and tone patterns.

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry cloth. Do not use liquids, sprays, or abrasive cleaners.

CAUTION! Avoid getting moisture into openings. Keep away from direct heat sources.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked. Contains FCC ID. For support, visit www.cisco.com or contact Cisco Technical Assistance Center. Copyright © Cisco Systems, Inc. All rights reserved.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Phone does not power on	Power/PoE issue	Check Ethernet cable; verify switch provides PoE; try power adapter.
No dial tone	Network/Registration	Check network connection; verify phone is registered with call control.
Display is blank	Power/Backlight	Check power; press any button to wake display; adjust contrast in settings.
Cannot make/receive calls	Configuration	Verify extension is configured; contact system administrator.
Poor audio quality	Network/Handset	Check network for packet loss; try different handset; adjust volume.

Reset: Unplug power, wait 10 seconds, reconnect. For factory reset, consult administrator.

Service: Cisco Technical Assistance Center; www.cisco.com