Cisco IP Phone 7962 User Manual

The Cisco IP Phone 7962 is a full-featured VoIP telephone designed for enterprise environments, featuring a high-resolution pixel-based display, support for multiple lines, speakerphone, headset connectivity, and integration with Cisco Unified Communications Manager. It provides advanced telephony features such as call hold, transfer, conference, and voicemail access. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution display, Handset, Speakerphone, Directories, Settings button, Volume rocker, Headset port, Ethernet ports.

Feature	Description
Display	High-resolution pixel-based LCD with backlight
Speakerphone	Full-duplex for hands-free conversations
Headset port	For connecting a headset (modular jack)
Ethernet ports	10/100 Mbps switch ports for PC and network connection
Line/Feature buttons	Programmable buttons for lines, speed dials, and features
Directories	Access to missed, received, and placed calls; corporate directory
Settings button	Access phone settings and user preferences
Volume rocker	Adjusts handset, headset, speakerphone, and ringer volume
Mute button	Mutes the microphone
Navigation cluster	Scroll through menus and select items

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Plug Ethernet cable from switch into the network port on the phone.
Connect PC (optional): Plug PC Ethernet cable into the PC port on the phone.
Connect handset: Attach coiled handset cord to handset and phone base.
Connect power: Use external power supply or Power over Ethernet (PoE).

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Phone boots and registers with Cisco Unified Communications Manager.

Verify registration: Check display for extension number and "Registered" status.
Set user preferences: Press Settings button to set language, ring tone, contrast, etc.
Configure directories: Access Directories to set up personal and corporate contacts.
Test features: Make a test call to verify audio quality and basic functions.

CAUTION! Do not disconnect during boot process. Contact administrator for network settings.

Specifications

Display: High-resolution pixel-based LCD with backlight.
Network: 10/100 Mbps Ethernet switch, IEEE 802.3af PoE compliant.
Audio: Wideband audio support, G.711, G.729 codecs.
Ports: Two 10/100 Ethernet ports, headset port, handset port.
Protocols: SIP or SCCP (Skinny) depending on configuration.
Power: 48V DC via external power supply or PoE (Class 2).
Operating Temp: 32°F to 104°F (0°C to 40°C).
Supported Features: Hold, transfer, conference, forward, voicemail, directories.

Controls and Settings

Access settings via Settings button. Front Panel: Line buttons, Speakerphone, Mute, Headset, Navigation cluster, Volume rocker.

Softkeys: Context-sensitive buttons below display for call functions (Hold, Transfer, Conference, etc.).

Phone Settings: Ring tone, contrast, screen saver, network configuration (admin only). User Preferences: Language, date/time format, password. Directory Settings: Personal directory, speed dials. Audio Settings: Volume levels for handset, speaker, ringer, headset.

Connecting Devices

Network: Ethernet cable to switch. PC: Ethernet cable to PC port. Headset: Modular plug to headset port.

Turn off phone before connecting devices if not using hot-plug.
Match cables to correct ports (network to network port, PC to PC port).
For headset, ensure compatibility with Cisco headset port.

Tip: Use quality Category 5e or higher Ethernet cables for reliable connectivity.

Using Phone Features

Supports basic and advanced telephony features.

Make a call: Lift handset or press Speakerphone, dial number, or use directory.
Answer a call: Lift handset, press Speakerphone, or press Answer softkey.
Hold: Press Hold softkey to place call on hold; resume with Resume softkey.
Transfer: During a call, press Transfer, dial target number, press Transfer again.
Conference: During a call, press Conference, dial participant, press Conference again.
Forward: Press CFwdAll softkey, enter destination number.
Voicemail: Press Messages button or dial voicemail access number.
Directories: Press Directories button to access missed, received, placed calls, and corporate directory.

WARNING! Do not use excessive force on buttons or handset. Keep liquids away from phone.

Accessibility Features

Visual Alert: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for ringer, handset, speaker, headset. High-Contrast Display: Adjust contrast in settings for better visibility.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth; do not use liquids or aerosols directly on phone.

CAUTION! Do not spray cleaners directly on phone. Avoid abrasive materials.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked. For support, visit www.cisco.com or contact Cisco Technical Assistance Center. Copyright © Cisco Systems, Inc. All rights reserved.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Phone not powering on	Power/PoE issue	Check power adapter connection; verify PoE switch is enabled.
No display	Contrast setting/power	Adjust contrast via Settings; ensure phone is powered.
No network connectivity	Cable/configuration	Check Ethernet cables; verify switch port is active; contact admin.
No audio on calls	Volume/mute/headset	Adjust volume; check mute status; verify handset/headset connection.
Cannot register	Network settings	Verify DHCP/TFTP settings; contact network administrator.

Reset: Unplug power, wait 10 seconds, reconnect. For factory reset, contact administrator.

Service: Cisco Technical Assistance Center; www.cisco.com