Cisco IP Phone 7965 Manual

The Cisco IP Phone 7965 is a full-featured VoIP telephone designed for enterprise environments, featuring a high-resolution color display, support for multiple lines, Power over Ethernet (PoE), integrated Gigabit Ethernet switch, speakerphone, headset port, and extensive programmability via XML. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Basic Call Handling 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution color LCD, handset, Ethernet ports, power adapter port, headset jack, speakerphone.

Feature	Description
Display	High-resolution color LCD with backlight
Lines/Speed Dials	Supports up to 8 lines and programmable speed dials
Network Ports	10/100/1000 Ethernet switch with PoE support
Audio	Full-duplex speakerphone, handset, headset port
Programmability	XML-based services and customizable softkeys
Security	802.1X authentication, encrypted signaling/media
Conference	Built-in conference bridge capability
Messages	Integrated message waiting indicator
Volume Control	Separate controls for handset, speaker, ringer
Power	48V DC via PoE or external power adapter

Installation

Unpack and inspect contents. Place phone on stable surface.

Connect to network: Use Ethernet cable from switch to phone's SW port.
Connect PC (optional): Use second Ethernet cable from phone's PC port to computer.
Connect handset: Plug coiled cord into handset jack.
Power the phone: Use PoE from switch or connect external power adapter.

WARNING! Use only approved power sources. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network registration: Phone will attempt to obtain IP address via DHCP.
TFTP configuration: Phone contacts TFTP server for configuration files.
Extension assignment: Administrator assigns directory number via Call Manager.
User preferences: Set time/date format, ring tone, display contrast.

CAUTION! Do not disconnect during firmware upgrade. Ensure stable network connection.

Specifications

Display: 5.6-inch color TFT, 320 x 234 pixels.
Network: 10/100/1000BASE-T Ethernet, IEEE 802.3af PoE.
Protocols: SIP, SCCP, RTP, RTCP, DHCP, TFTP, HTTP.
Audio Codecs: G.711, G.729a, G.722 (wideband).
Power Consumption: 6.5W max (PoE Class 2).
Operating Temp: 32°F to 104°F (0°C to 40°C).
Humidity: 10% to 90% non-condensing.
Compliance: FCC Part 15, UL, CE, ICES-003.

Controls and Settings

Access settings via phone's MENU button or web interface.

Front Panel: LCD, softkeys, navigation cluster, speakerphone, volume control, mute.

Buttons: Line/speed dial buttons, hold, transfer, conference, messages, settings, headset, speakerphone.

Settings: Network configuration (DHCP/static), time server, ring tone selection, display contrast, call forward, do not disturb. Web Interface: Access via IP address for advanced configuration (admin credentials required).

Connecting to Network

Ethernet: SW port to network switch. PC: PC port to computer.

Ensure switch supports PoE or have power adapter ready.
Use Category 5e or higher Ethernet cables.
Verify link LED illuminates (green).
Check network configuration via phone's Network Settings menu.

Tip: For Gigabit speeds, ensure all components (cables, switch) are Gigabit-capable.

Basic Call Handling

Making/receiving calls, hold, transfer, conference.

Make call: Lift handset or press speakerphone, dial number.
Answer call: Lift handset, press speakerphone, or press flashing line button.
Hold: Press HOLD button; resume by pressing flashing line button.
Transfer: During call, press TRANSFER, dial target, press TRANSFER again.
Conference: During call, press CONFERENCE, dial participant, press CONFERENCE again to merge.
Voicemail: Press MESSAGES button or dial voicemail access number.
Redial: Press REDIAL or navigate to call history.

WARNING! Emergency calls may require direct dialing; verify local emergency number.

Advanced Features

XML Services: Display custom web content via programmable softkeys. Call Lists: Missed, received, placed calls. Do Not Disturb: Silence ringer for incoming calls. Music on Hold: Custom audio source configurable by administrator.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth; avoid liquids.

CAUTION! Do not use abrasive cleaners or sprays. Keep away from excessive heat.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. Copyright © 2006-2025 Cisco Systems, Inc. All rights reserved. For support, visit www.cisco.com or contact Cisco Technical Assistance Center (TAC).

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check PoE switch; verify power adapter connection; try different outlet.
No network connectivity	Cables/DHCP	Check Ethernet cables; verify link LED; confirm DHCP server reachable.
No dial tone	Registration	Check phone registration status on Call Manager; verify extension assignment.
Poor audio quality	Network/Codec	Check network for packet loss/jitter; verify codec configuration matches network.
Display issues	Settings/Power	Adjust contrast/brightness via settings; reboot phone; check for firmware updates.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: Contact Cisco TAC; refer to www.cisco.com for warranty information.