Cisco IP Phone 7965 User Manual

The Cisco IP Phone 7965 is a full-featured VoIP telephone supporting SIP and SCCP protocols, featuring a high-resolution color display, integrated Ethernet switch, multiple programmable line/feature buttons, speakerphone, headset support, and advanced call management features. It is designed for enterprise environments requiring reliable voice communication and integration with Cisco Unified Communications Manager. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Making and Managing Calls 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution color LCD, Handset, Speakerphone, Programmable line/feature buttons, Navigation cluster, Ethernet ports, Headset port, Directories, Settings menu.

FeatureDescription
DisplayHigh-resolution color LCD with backlight
HandsetStandard handset with light strip indicator
SpeakerphoneFull-duplex speakerphone for hands-free calls
Programmable buttonsMultiple buttons for lines, speed dials, and features
Navigation clusterFour-way navigation with Select button
Ethernet ports10/100/1000 Mbps switch (PC and Network ports)
Headset portFor connecting a headset (modular jack)
DirectoriesPersonal and corporate directories
Settings menuUser-configurable phone settings
Power optionsPower over Ethernet (PoE) or external power adapter

Installation

Unpack and inspect contents. Place phone on stable surface.

  1. Connect to network: Use Ethernet cable to connect Network port to switch/router.
  2. Connect PC (optional): Use Ethernet cable to connect PC port to computer.
  3. Connect handset: Plug handset cord into handset jack.
  4. Connect headset (optional): Plug headset into headset jack.
  5. Provide power: Use PoE from switch or connect external power adapter.

WARNING! Use only approved power sources. Ensure cables are securely connected.

First-Time Setup

Phone will boot and register with Cisco Unified Communications Manager.

  1. Check registration: Wait for phone to display extension number and "Registered" status.
  2. Set language: Press Settings button > User Preferences > Language.
  3. Adjust display: Settings > User Preferences > Display > Contrast/Brightness.
  4. Configure ring tone: Settings > Sound > Ring Type.
  5. Set up directories: Use Directories button to access personal/corporate directories.

CAUTION! Do not disconnect during boot process. Contact administrator for network settings.

Specifications

Controls and Settings

Access settings via Settings button. Front Panel: Handset, Speakerphone, Mute, Headset, Volume, Navigation cluster, Programmable buttons.

Buttons: Line buttons, Hold, Transfer, Conference, Messages, Directories, Settings, Speakerphone, Mute, Volume, Navigation.

Display: Adjust contrast/brightness in Settings > User Preferences > Display. Audio: Ring type, speakerphone volume, handset volume in Settings > Sound. Network: View network configuration in Settings > Network Configuration. User Preferences: Language, time format, screen saver.

Connecting Devices

Network: Ethernet to Network port. PC: Ethernet to PC port. Headset: Modular jack to headset port.

  1. Turn off phone before connecting devices (if using external power).
  2. Match cables to ports (e.g., Ethernet cable to Network port).
  3. Verify connections by checking link lights on Ethernet ports.

Tip: Use Cat5e or better Ethernet cables for optimal performance.

Making and Managing Calls

Supports basic and advanced call features.

  1. Make call: Lift handset or press Speakerphone, dial number, or use speed dial.
  2. Answer call: Lift handset, press Speakerphone, or press Answer softkey.
  3. Hold: Press Hold button to place call on hold.
  4. Transfer: During call, press Transfer, dial target number, press Transfer again.
  5. Conference: During call, press Conference, dial participant, press Conference again.
  6. Forward: Press CFwdAll softkey, enter destination number.
  7. Voicemail: Press Messages button to access voicemail.
  8. Directories: Press Directories button to access personal/corporate directories.

WARNING! Do not use phone during electrical storms. Emergency calls may require alternative methods.

Accessibility Features

Visual Alert: Flashing light strip on handset for incoming calls. Audio Adjustments: Separate volume controls for handset, speakerphone, ringer. Headset Mode: Enable in Settings > User Preferences > Headset.

Care & Cleaning

Unplug power before cleaning. Use dry, soft cloth; avoid liquids or abrasive cleaners.

CAUTION! Do not spray liquids directly on phone. Keep away from excessive heat and moisture.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. Copyright © Cisco Systems, Inc.; trademarks owned by Cisco. For support, visit www.cisco.com or contact Cisco Technical Assistance Center.

Troubleshooting

SymptomPossible CauseCorrective Action
Phone not powering onPower sourceCheck PoE switch or power adapter connection; verify cable.
No displayPower/contrastEnsure power is connected; adjust display contrast in settings.
No network connectivityCable/configurationCheck Ethernet cable and link lights; verify network settings.
No dial toneRegistration/lineCheck registration status; ensure line is configured.
Audio issuesVolume/connectionsAdjust volume; check handset/headset connections.

Reset: Settings > Network Configuration > Erase > Confirm to factory reset (use caution).

Service: Contact Cisco Technical Assistance Center or authorized service provider.

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