cisco ip phone 8800 manual group

The Cisco IP Phone 8800 Series is a family of advanced business phones offering high-fidelity audio, high-resolution displays, and a range of features for unified communications. This manual group covers setup, configuration, features, and troubleshooting for models including 8811, 8841, 8845, 8851, 8861, and 8865. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: High-resolution color display, Gigabit Ethernet ports, built-in Bluetooth, Wi-Fi support (select models), HD voice, programmable line/feature keys, and support for Cisco Unified Communications Manager.

Installation

Unpack and inspect contents. Place phone on stable surface.

1. Connect to Network: Use Ethernet cable to connect phone's SW port to network switch.
2. Connect PC: Use Ethernet cable to connect PC to phone's PC port (optional).
3. Connect Handset: Plug handset cord into handset port.
4. Connect Power: Use PoE from switch or connect external power adapter.
5. Connect Headset: Plug headset into headset port (optional).

WARNING! Use only approved power adapters. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

1. Network Registration: Phone will attempt to register with Cisco Unified Communications Manager (CUCM).
2. Configure Settings: Use phone settings menu to set language, time zone, and network preferences.
3. Set Up Voicemail: Follow prompts to set up voicemail password and greeting.
4. Program Keys: Assign functions to programmable line/feature keys via CUCM administration or phone settings.

CAUTION! Do not place phone in areas with extreme temperatures or humidity.

Specifications

• Models: 8811, 8841, 8845, 8851, 8861, 8865.
• Display: Varies by model; up to 5-inch color LCD with capacitive touch.
• Audio Codecs: G.711, G.722, G.729, iLBC, Opus.
• Network: 10/100/1000 Mbps Ethernet, 802.11a/b/g/n (8821), Bluetooth 4.0.
• Protocols: SIP, SCCP, IEEE 802.3af/at PoE.
• Power: PoE (Class 2 or 3) or 48 VDC external power.
• Operating Temp: 32°F to 104°F (0°C to 40°C).
• Supported Features: Hold, transfer, conference, forward, park, pickup, presence.

Controls and Settings

Access settings via phone menu or web interface. Front Panel: Display, soft keys, navigation cluster, volume rocker, headset button, speakerphone button, mute button.

Soft Keys: Context-sensitive for call functions (Answer, End Call, Hold, Transfer, Conference, etc.).

Phone Settings: Language, time/date, network configuration, ringtone selection, audio adjustments (handset, speaker, headset volume). Web Interface: Access via IP address for advanced configuration (network settings, device administration, firmware upgrade).

Connecting Devices

Network: Ethernet cable to SW port. PC: Ethernet cable to PC port. Headset: Wired headset to headset port or Bluetooth pairing.

1. Turn off phone before connecting cables if using external power.
2. Match cables to ports (RJ-45 for Ethernet, RJ-9 for handset).
3. For Bluetooth: Enable Bluetooth in settings, put headset in pairing mode, select from phone's Bluetooth device list.

Tip: Use quality CAT5e or higher Ethernet cables for best performance.

Advanced Features

Supports advanced UC features via Cisco Unified Communications Manager.

1. Call Handling: Hold, transfer, conference, forward, park.
2. Presence: View availability of colleagues.
3. Extension Mobility: Log in to any phone with your extension.
4. Video Calls: On 8865 model, make and receive video calls.
5. Bluetooth: Connect wireless headset or stream audio.
6. Wi-Fi: On 8821, connect to wireless networks for mobility.
7. Security: Encrypted calls, device authentication, secure boot.
8. Firmware Upgrade: Via TFTP from CUCM or local web interface.

WARNING! Do not attempt firmware upgrade during active calls.

Accessibility Features

Hearing Aid Compatibility: HAC-compliant handset. Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for handset, headset, speakerphone, ringer. Large Font: Option for larger text on display.

Care & Cleaning

Unplug power before cleaning. Use soft, dry cloth for display and casing. For stubborn marks, dampen cloth with water only; do not use solvents.

CAUTION! Do not spray liquids directly on phone; avoid abrasive cleaners.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. ICES-003: Complies with Canadian EMI regulations. CE Mark: Complies with European directives. Copyright © Cisco Systems, Inc. For support, visit www.cisco.com or contact Cisco Technical Assistance Center.

Troubleshooting

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: Contact Cisco TAC or authorized service provider.