Cisco IP Phone 8800 Series Manual

The Cisco IP Phone 8800 Series is a family of high-performance, feature-rich VoIP phones designed for enterprise environments. Models include the 8811, 8841, 8845, 8851, 8861, and 8865, offering varying levels of features such as color displays, video capabilities, Bluetooth, and Gigabit Ethernet. They support SIP and SCCP protocols, integrate with Cisco Unified Communications Manager (CUCM), and provide HD audio, security features, and programmable line/feature keys. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution color display, Handset with HD voice, Speakerphone, Programmable line/feature keys, Navigation cluster, Volume rocker, Headset port, Ethernet ports.

Feature	Description
Display	High-resolution color LCD with backlight (size varies by model)
Audio	HD wideband audio, built-in speakerphone, acoustic noise reduction
Network	Dual Gigabit Ethernet ports (SW, PC) with PoE support
Bluetooth	Available on select models for headset pairing
Video	Integrated video camera on 8865/8861 for video calls
Security	802.1X authentication, device and file encryption
Expansion Module	Support for Cisco 8811 Expansion Module (additional line keys)
Protocols	SIP (Session Initiation Protocol) and SCCP (Skinny Client Control Protocol)
Power	Power over Ethernet (PoE) or external power adapter
Headset Port	3.5mm or RJ-9 port for wired headset connection

Installation

Unpack and inspect contents. Place phone on desk or mount on wall.

Connect to Network: Use Ethernet cable to connect the SW port to your network switch. Use PC port to daisy-chain a computer.
Connect Handset: Plug the handset cord into the Handset port.
Connect Headset: If using a wired headset, plug into the Headset port.
Apply Power: Phone will power via PoE from the switch. If not using PoE, connect the external power adapter to the DC port and an outlet.

WARNING! Use only approved power sources. Ensure cables are not pinched or damaged.

First-Time Setup

Phone will boot and attempt to register with Cisco Unified Communications Manager (CUCM).

Network Registration: Ensure phone obtains an IP address via DHCP. Check network connectivity.
Firmware Load: Phone will download its firmware and configuration files from the TFTP server defined in CUCM.
User Login: Enter your extension and credentials if prompted, or await auto-registration by administrator.
Verify Operation: Check for dial tone, test making and receiving a call.

CAUTION! Do not unplug the phone during firmware download as it may corrupt the device.

Specifications

Models: 8811, 8841, 8845, 8851, 8861, 8865.
Display: Varies from 3.5" grayscale to 5" HD color touchscreen.
Audio Codecs: G.711, G.722, G.729, iLBC, Opus.
Network Interfaces: 10/100/1000 Mbps Ethernet (RJ-45), IEEE 802.3af/at PoE.
Bluetooth: Version 3.0+ on supported models.
Video: H.264, VP8 on video-capable models.
Security: 802.1X, TLS, SRTP, CAPF.
Power Source: 802.3af/at PoE (Class 2 or 3) or 12V DC external adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access settings via the phone's menu button or web interface (if enabled by administrator).

Front Panel: Handset, Speakerphone button, Headset button, Mute button, Volume rocker, Navigation cluster (Select, Up/Down/Left/Right), Softkeys, Line keys.

Menu Navigation: Use the Navigation cluster to access Settings > Network Configuration, Device Configuration, User Preferences, Status.

User Preferences: Ringtone selection, screen contrast, backlight timer, language (default ENGLISH), date/time format.

Phone Settings (Web UI): Accessed via phone's IP address. Configure network, security, device settings (admin credentials required).

Connecting Devices

Network: SW port to switch, PC port to computer. Audio: Handset, wired headset, Bluetooth headset (on supported models).

Turn off phone before connecting/disconnecting cables if not using hot-plug.
Match cables to ports (RJ-45 for network, RJ-9/RJ-22 for handset, 3.5mm/RJ-9 for headset).
For Bluetooth: Enable Bluetooth in phone settings, put headset in pairing mode, select from phone's Bluetooth device list.

Tip: Use quality Category 5e or higher Ethernet cables for Gigabit connections.

Advanced Features

Supports advanced call handling, presence, and integration features.

Call Handling: Hold, Resume, Transfer (Blind & Consult), Conference, Park, Pickup.
Presence: View line status (Idle, Connected, On Hold) via LED or screen.
Programmable Keys: Configure via CUCM for speed dial, BLF (Busy Lamp Field), call features.
Corporate Directory: Access via Directory button; search by name or number.
Call History: View Missed, Received, Placed calls via the History button.
Voice Mail: Access via Messages button; visual voice mail on supported models.
Video Calls (8865/8861): Initiate video call; adjust camera view.
Headset Operation: Use Headset button to toggle between handset and headset.

WARNING! Do not use liquid cleaners on the camera lens. Use a soft, dry cloth.

Accessibility Features

Hearing Aid Compatibility (HAC): Meets FCC requirements. Visual Alerts: Flashing LED for incoming calls (can be enabled). High-Contrast Display: Adjustable in settings. Audio Adjustments: Separate volume controls for ringer, handset, speaker, headset.

Care & Cleaning

Disconnect power before cleaning. Use a soft, slightly damp cloth for the housing and screen. Do not use abrasive cleaners, solvents, or aerosol sprays.

CAUTION! Never spray liquids directly onto the phone. Avoid getting moisture into openings.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. ICES-003: Compliant for Canada. CE Marked for European Union. RCM for Australia. For full compliance details, see the Regulatory Compliance and Safety Information document. Copyright © Cisco Systems, Inc. For support, visit www.cisco.com/go/support or contact your Cisco authorized reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Phone does not power on	Power/PoE issue	Check Ethernet cable and switch PoE capability; try external power adapter.
No dial tone	Network/Registration	Check network connection; verify phone is registered in CUCM; restart phone.
Poor audio quality	Network/Device	Check network for packet loss/jitter; verify handset/headset is securely connected.
Display is blank	Backlight/Settings	Adjust backlight timeout in settings; check for physical damage.
Cannot access web interface	Network/Admin	Verify phone has IP address; ensure web access is enabled by administrator.

Reset: Settings > Device Administration > Reset Settings (varies by model/firmware). Factory reset may require admin password.

Service: Contact your network administrator or Cisco Technical Support. www.cisco.com/go/support