Cisco IP Phone 8861 User Manual

The Cisco IP Phone 8861 is a high-performance, full-featured business IP phone with a large color display, support for up to 12 lines, Gigabit Ethernet, integrated Bluetooth, Wi-Fi capability, HD audio, and advanced security features. It is designed for professionals requiring robust communication tools with support for Cisco Unified Communications Manager. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Large color touchscreen display, Handset with HD audio, Speakerphone, Bluetooth, Wi-Fi antenna, Ethernet ports, Headset port, USB port.

Installation

Unpack and inspect contents. Place on stable surface.

1. Connect Network: Use Ethernet cable to connect phone to network switch (supports PoE).
2. Connect Handset: Plug handset cord into handset port.
3. Optional Headset: Connect to 3.5mm headset jack.
4. Power: Phone powers on automatically via PoE. For non-PoE, connect AC adapter.

WARNING! Use only approved power sources. Ensure network cable is securely connected.

First-Time Setup

Phone boots and registers with Cisco Unified Communications Manager.

1. Initial Configuration: Follow on-screen prompts to set language, time zone, and network settings.
2. Extension Assignment: Your administrator will assign phone number and extension.
3. Personalize Settings: Use Settings menu to configure ringtones, display brightness, etc.
4. Test Call: Place a test call to verify audio quality and connectivity.

CAUTION! Do not unplug during firmware upgrade. Contact administrator for configuration changes.

Specifications

• Display: 5-inch color TFT LCD, 480 x 800 pixels.
• Network: 10/100/1000 Mbps Ethernet, 802.11a/b/g/n Wi-Fi.
• Audio Codecs: G.711, G.722, G.729, iLBC, Opus.
• Bluetooth: Version 4.0 for headset and device pairing.
• Protocols: SIP, SCCP, 802.1X, TLS, SRTP.
• Power: 802.3af PoE (Class 2) or 12V DC power adapter.
• Operating Temp: 32°F to 104°F (0°C to 40°C).
• Supported Services: Voicemail, conferencing, call forwarding, presence.

Controls and Settings

Access menu via touchscreen or physical buttons. Front Panel: Volume rocker, Mute, Headset, Speakerphone, Navigation cluster.

Touchscreen: Home screen with call lines, contacts, call history, settings. Physical Keys: Hold, Transfer, Conference, Messages, Applications, Settings.

Settings: Sound (ringer volume, ringtone selection), Display (brightness, contrast, backlight), Network (Wi-Fi, Ethernet status), Bluetooth (pair devices), Phone (line settings, call forwarding). Security: Configure PIN, lock screen. Administrator: Access via web interface for advanced configuration.

Connecting Devices

Network: Ethernet cable to switch. Wireless: Enable Wi-Fi in settings, select network, enter credentials. Bluetooth: Pair headset or mobile device via Bluetooth menu. Headset: Wired via 3.5mm jack or wireless via Bluetooth.

1. Turn off phone before connecting wired accessories.
2. For Wi-Fi, ensure strong signal and correct security key.
3. For Bluetooth, put device in pairing mode and select from phone menu.

Tip: Use Gigabit Ethernet for best call quality and features.

Advanced Calling Features

Supports standard and advanced telephony features.

1. Make Call: Dial number or select contact, press Dial or handset.
2. Answer Call: Press Answer, lift handset, or press Speakerphone.
3. Hold: Press Hold button to place call on hold.
4. Transfer: During call, press Transfer, dial target, press Transfer again.
5. Conference: During call, press Conference, dial participant, press Conference to merge.
6. Forward Calls: Settings > Call Forwarding > configure Always, Busy, No Answer.
7. Voicemail: Press Messages button to access voicemail.
8. Speed Dial: Assign numbers to speed dial keys for quick calling.

WARNING! Emergency calls may require specific configuration; verify with administrator.

Accessibility Features

High-Contrast Display: Adjust in display settings. Audio: Adjustable ringer volume and tone. TTY Support: Connect TTY device to headset port. Large Font: Increase text size in display settings.

Care & Cleaning

Unplug power before cleaning. Use soft, dry cloth for screen and body. For stubborn marks, dampen cloth with water only.

CAUTION! Do not use abrasive cleaners, solvents, or spray directly on phone. Avoid moisture entering ports.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. ICES-003: Complies with Canadian EMI regulations. CE Mark: Meets EU safety and EMC directives. Copyright © 2023 Cisco Systems, Inc. All rights reserved. For support, visit www.cisco.com/go/phones or contact Cisco Technical Assistance Center.

Troubleshooting

Reset: Settings > Admin Settings > Reset Settings (requires admin password).

Service: Contact Cisco TAC or your network administrator.