Cisco IP Phone 8865 User Manual

The Cisco IP Phone 8865 is a high-performance, multi-line business IP phone featuring a large color touchscreen, high-definition voice, Bluetooth support, and Gigabit Ethernet connectivity. It supports advanced call handling, conferencing, and integration with Cisco Unified Communications Manager. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color touchscreen, Handset, Speakerphone, Bluetooth module, Ethernet ports, Power connector, Headset port.

Feature	Description
Large Color Touchscreen	5-inch capacitive touch display for call management and applications
High-Definition Voice	Wideband audio for superior call clarity
Bluetooth Support	Connect wireless headsets and devices
Gigabit Ethernet Ports	10/100/1000 Mbps for network and PC connection
Power over Ethernet (PoE)	IEEE 802.3af/at compliant for single-cable power
Headset Port	3.5mm jack for wired headset connection
Speakerphone	Full-duplex speakerphone with noise reduction
Programmable Line Keys	Up to 10 lines with customizable features
USB Port	For future expansion and accessories
Security	Encrypted signaling and media (SRTP, TLS)

Installation

Unpack and inspect contents. Place phone on stable surface.

Connect Network: Use Ethernet cable from switch to phone's NETWORK port.
Connect PC (optional): Use second Ethernet cable from phone's PC port to computer.
Connect Power: Use PoE from switch or connect external power adapter to DC port.
Connect Handset: Plug coiled handset cord into HANDSET port.
Connect Headset (optional): Plug into HEADSET port or pair via Bluetooth.

WARNING! Use only approved power adapters. Ensure cables are securely connected.

First-Time Setup

Phone will boot and register with Cisco Unified Communications Manager.

Network Configuration: Phone obtains IP address via DHCP (default).
Firmware Upgrade: Phone may download latest firmware automatically.
Extension Assignment: Administrator assigns phone number and lines.
User Preferences: Set language, time zone, ringtone via Settings menu.
Test Call: Make a test call to verify audio quality and connectivity.

CAUTION! Do not unplug during firmware upgrade. Contact administrator for configuration changes.

Specifications

Display: 5-inch color capacitive touchscreen (800 x 480 pixels).
Audio Codecs: G.711, G.722, G.729, iLBC, Opus.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af/at PoE.
Bluetooth: Version 3.0+ EDR, profiles: HFP, A2DP, PBAP.
Protocols: SIP (Session Initiation Protocol), SCCP (Skinny).
Power Consumption: Max 6.9W (PoE Class 3).
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Supported Applications: Corporate directory, call history, XML services.
Compliance: FCC Part 15, ICES-003, CE, RoHS.

Controls and Settings

Access menu via touchscreen or physical buttons. Front: Touchscreen, Mute, Headset, Speakerphone, Volume rocker, Navigation cluster.

Touchscreen Interface: Home screen with line status, calls, contacts. Settings: Phone settings, network, Bluetooth, sound, display.

Call Handling: Answer/end, hold, transfer, conference, park. Volume: Adjust handset, speakerphone, headset, ringer via rocker. Display: Brightness, contrast, screensaver, language. Sound: Ringtone selection, volume levels, audio quality. Network: View IP address, network statistics (admin only).

Connecting Devices

Network: Ethernet to NETWORK port. PC: Ethernet to PC port. Headset: Wired to HEADSET port or Bluetooth wireless.

Turn off phone before connecting wired accessories.
Pair Bluetooth: Settings > Bluetooth > Add Device > follow prompts.
Verify connections: Check for link lights on Ethernet ports.

Tip: For best Bluetooth performance, keep paired device within 30 feet.

Advanced Call Features

Supports multiple lines, call forwarding, conferencing, transfer.

Make Call: Lift handset or press Speaker/Headset, dial number.
Answer Call: Lift handset, press Answer softkey, or press Speaker.
Hold: Press Hold button; resume with Resume softkey.
Transfer: During call, press Transfer, dial target, press Transfer again.
Conference: During call, press Conference, dial participant, press Conference again.
Call Park: Press Park, note park number; retrieve from another phone.
Call History: Press Directories > Missed, Received, Placed calls.
Speed Dials: Assign frequently called numbers to programmable keys.
Do Not Disturb (DND): Enable to silence ringer for incoming calls.

WARNING! Emergency calls may require direct dialing; verify local emergency number.

Accessibility Features

Visual: Adjustable font size, high-contrast mode, screen reader compatibility. Audio: Hearing aid compatible (HAC) handset, adjustable ringer volume, visual ringer indicator. Physical: Large tactile buttons, headset support for hands-free operation.

Care & Cleaning

Unplug power before cleaning. Use soft, dry cloth for screen and body. For stubborn marks, dampen cloth with water only; no solvents.

CAUTION! Do not use abrasive cleaners, aerosols, or liquids directly on phone. Avoid extreme temperatures and humidity.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. ICES-003: Class A equipment. CE Mark: Complies with European directives. This device complies with Industry Canada license-exempt RSS standard(s). Copyright © 2023 Cisco Systems, Inc. All rights reserved. For support, visit www.cisco.com/support or contact Cisco Technical Assistance Center.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/cable	Check PoE switch or power adapter; ensure cable is secure.
No network connection	Cable/DHCP	Verify Ethernet cable; check link light; restart phone.
No audio	Volume/mute	Adjust volume; check Mute status; verify handset connection.
Cannot make calls	Registration/network	Check phone registration status; contact administrator.
Bluetooth not pairing	Distance/settings	Ensure device is in pairing mode; move closer; restart pairing.
Touchscreen unresponsive	Calibration/software	Restart phone; clean screen; contact administrator for reset.
Poor audio quality	Network/codec	Check network congestion; verify codec configuration.

Reset: Settings > Admin Settings > Reset Settings (requires admin password).

Service: Contact Cisco TAC: 1-800-553-2447; www.cisco.com/support