Cisco IP Phone Manual 7965

The Cisco IP Phone 7965 is a full-featured VoIP telephone supporting SIP and SCCP protocols, featuring a high-resolution color display, multiple programmable line/feature buttons, built-in Ethernet switch, Power over Ethernet (PoE) support, integrated speakerphone and handset, headset connectivity, and extensive call management features. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Call Handling Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution color display, Handset, Speakerphone, Programmable buttons, Ethernet ports, Headset jack.

Feature	Description
Display	High-resolution color LCD with backlight
Handset	Full-duplex speaker and microphone
Speakerphone	Integrated for hands-free operation
Programmable buttons	For lines, speed dials, and features
Ethernet ports	10/100/1000 Mbps switch with PoE support
Headset jack	For external headset connectivity
Volume control	Adjusts handset, speakerphone, and ringer volume
Mute	Mutes microphone during calls
Navigation cluster	For menu navigation and selection
Power connector	For external power supply (if PoE not used)

Installation

Unpack and inspect contents. Place phone on stable surface.

Connect to network: Use Ethernet cable to connect phone to switch/router.
Connect handset: Plug coiled handset cord into handset jack.
Connect optional headset: Plug into headset jack on back of phone.
Power the phone: Use Power over Ethernet (PoE) or external power adapter.

WARNING! Use only approved power sources. Ensure network cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone obtains IP address via DHCP by default.
Phone registration: Enter SIP server details or allow auto-provisioning.
Set language: In SETTINGS menu, select preferred language.
Configure user preferences: Set time format, ringtone, display contrast.

CAUTION! Ensure firmware is up to date for optimal performance.

Specifications

Display: High-resolution color LCD.
Protocols: SIP and SCCP.
Network: 10/100/1000 Mbps Ethernet with integrated switch.
Power: IEEE 802.3af PoE or external power adapter.
Audio: Full-duplex speakerphone, G.711, G.729 audio codecs.
Buttons: Programmable line/feature buttons, softkeys.
Connectors: Two Ethernet ports, headset jack, handset jack.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via NAVIGATION cluster. Front Panel: Handset, Speakerphone, MUTE, Volume control, Programmable buttons.

Softkeys: Context-sensitive for call functions (Hold, Transfer, Conference, etc.).

Settings: Network configuration, Phone settings (ringer, display, time), User preferences (speed dials, call history). Features: Call forward, call waiting, do not disturb, message waiting indicator.

Connecting Devices

Network: Ethernet cable to switch. PC: Use second Ethernet port to daisy-chain computer. Headset: Standard 2.5mm or USB headset.

Turn off phone before connecting devices.
Match cables to ports (Ethernet to network port).
Verify connectivity via phone status screen.

Tip: Use quality Ethernet cables for reliable network performance.

Call Handling Features

Supports basic and advanced call functions.

Make call: Lift handset or press Speakerphone, dial number.
Answer call: Lift handset, press Speakerphone, or press Answer softkey.
Hold: Press Hold button to place call on hold.
Transfer: Press Transfer, dial target number, complete transfer.
Conference: Press Conference, dial participant, merge calls.
Call forward: Enable via Call Forward softkey or menu.
Call history: Access via Directories button.
Speed dial: Assign numbers to programmable buttons.

WARNING! Ensure proper call routing configuration from system administrator.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Volume control for ringer, handset, speakerphone. Headset mode: For hands-free operation.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth for display; dry cloth for body. Do not use abrasive cleaners.

CAUTION! Avoid liquids near openings; keep away from extreme temperatures.

Regulatory Information

FCC Part 15: Class A digital device; complies with interference limits for business use. Copyright © Cisco Systems, Inc. All rights reserved. For support, visit www.cisco.com or contact Cisco Technical Assistance Center.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check Ethernet cable for PoE; verify power adapter connection.
No network connectivity	Cable/DHCP	Check Ethernet cables; verify DHCP server availability.
No dial tone	Registration/configuration	Verify phone is registered to call manager; check SIP settings.
Poor audio quality	Network/configuration	Check network for packet loss; verify audio codec settings.
Display issues	Contrast/power	Adjust display contrast in settings; restart phone.

Reset: Press and hold # key during boot for factory reset.

Service: Contact Cisco Technical Assistance Center; www.cisco.com