cisco ip phone spa504g manual

The Cisco SPA504G is a 4-line IP phone designed for small businesses and enterprise environments. It features a high-resolution graphical display, 4 programmable line keys, support for Power over Ethernet (PoE), dual switched Ethernet ports, a built-in headset port, and advanced telephony features including call hold, transfer, conference, and multiple voice codecs. It is compatible with most SIP-based IP PBX systems and call managers. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Basic Call Operations 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Graphical LCD display, 4 programmable line keys, navigation pad, speakerphone, handset, Ethernet ports, power adapter port.

FeatureDescription
DisplayHigh-resolution graphical LCD with backlight
Line Keys4 programmable line/feature keys with LEDs
Ethernet PortsDual 10/100 Mbps switched ports (LAN, PC)
Power over Ethernet (PoE)IEEE 802.3af Class 2 compliant
Headset Port2.5mm headset jack for hands-free operation
SpeakerphoneFull-duplex speakerphone with echo cancellation
Voice CodecsG.711, G.726, G.729A/B, iLBC
Hold ButtonPlaces active call on hold
Transfer ButtonTransfers calls to another extension
Conference ButtonSets up multi-party conference calls

Installation

Unpack and inspect contents. Choose a stable, well-ventilated location.

  1. Connect to network: Use Ethernet cable to connect LAN port to switch/router.
  2. Connect PC (optional): Use second Ethernet cable from PC port to computer.
  3. Power the phone: Use PoE from switch or connect power adapter to power port.
  4. Connect handset: Plug coiled handset cord into handset jack.
  5. Connect headset (optional): Plug into 2.5mm headset jack.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; phone will boot and attempt to obtain network configuration.

  1. Obtain IP address: Check display for IP address (via DHCP or static).
  2. Access web configuration: Enter phone's IP address in web browser.
  3. Configure SIP settings: Enter SIP server, proxy, username, password provided by your service provider.
  4. Configure line keys: Assign extensions or features to each line key.
  5. Save and reboot: Apply changes and restart phone for settings to take effect.

CAUTION! Handle phone with care; avoid exposure to liquids and extreme temperatures.

Specifications

Controls and Settings

Access settings via phone keypad or web interface. Front Panel: LCD, line keys, navigation pad, speakerphone, hold, transfer, conference, volume keys.

Key Functions: Hold (place call on hold), Transfer (blind/attended transfer), Conference (setup conference), Mute (microphone mute), Headset (toggle headset mode), Speaker (toggle speakerphone).

Web Configuration: Network (IP settings, VLAN), SIP (server, authentication), Regional (language, time zone), Phone (ring tones, screen saver).

Connecting to Network

Ethernet: LAN port to network switch. PC: PC port to computer.

  1. Ensure network switch/router is powered on and functioning.
  2. Use standard CAT5e or higher Ethernet cable.
  3. For PoE, ensure switch provides 802.3af power; otherwise use power adapter.
  4. Verify link LED is lit on phone's Ethernet port.

Tip: Use the web interface to configure static IP if DHCP is not available.

Basic Call Operations

Supports making, receiving, and managing calls.

  1. Make a call: Lift handset or press Speaker/Headset, dial number, press Dial softkey or wait.
  2. Answer a call: Lift handset, press Speaker, or press Answer softkey.
  3. End a call: Hang up handset or press EndCall softkey.
  4. Hold: Press Hold button during active call.
  5. Transfer: Press Transfer, dial target number, press Transfer again.
  6. Conference: During active call, press Conference, dial third party, press Conference again.
  7. Mute: Press Mute to toggle microphone on/off.
  8. Volume: Use volume keys during call to adjust handset/speaker volume.

WARNING! Do not disassemble phone; no user-serviceable parts inside.

Advanced Features

Call Forwarding: Configure via web interface or phone menu (always, busy, no answer). Speed Dials: Program frequently dialed numbers to line keys. Intercom: Configure for direct station-to-station calling. Music on Hold: Upload audio file via web interface.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or solvents.

CAUTION! Keep phone away from water, excessive heat, and direct sunlight.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential installation. CE Mark: Indicates conformity with health, safety, and environmental protection standards. Copyright © Cisco Systems, Inc. All rights reserved. For support, visit www.cisco.com or contact your service provider.

Troubleshooting

SymptomPossible CauseCorrective Action
No powerPower source/cableCheck PoE switch or power adapter; ensure cable is securely connected.
No network connectionEthernet cable/DHCPVerify cable connections; check switch port; confirm DHCP server is reachable.
No dial toneSIP configurationVerify SIP settings (server, username, password); check registration status on display.
One-way or no audioNetwork/CodecCheck firewall/NAT settings; verify codec negotiation with service provider.
Phone not ringingRing settingsCheck ring tone selection and volume settings via phone menu.

Reset: Press and hold # key during boot for factory reset (erases all configurations).

Service: Contact your service provider or visit www.cisco.com/support.

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