Cisco IP Phone SPA504G User Manual

The Cisco SPA504G is a 4-line IP phone designed for small business and enterprise environments, featuring a high-resolution graphical display, four programmable line keys, integrated dual switched Ethernet ports (10/100 Mbps), support for Power over Ethernet (PoE) or external power adapter, HD audio quality, built-in speakerphone, headset support, and comprehensive VoIP features including call hold, transfer, conference, and voicemail access. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Calling Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Graphical LCD display, Handset, Four programmable line keys, Navigation pad, Speakerphone, Ethernet ports, Power connector.

Feature	Description
Graphical Display	High-resolution backlit LCD for call information and menus
Programmable Line Keys	Four configurable keys for lines, speed dials, or features
Dual Ethernet Ports	Switched 10/100 Mbps ports for PC connection and network
Power over Ethernet (PoE)	IEEE 802.3af compliant for single-cable power and data
HD Audio	Wideband audio support for superior voice quality
Built-in Speakerphone	Full-duplex speakerphone for hands-free conversations
Headset Port	2.5mm or RJ9 headset connectivity (optional)
Volume Control	Dedicated buttons for handset, speaker, and ringer volume
Navigation Pad	4-way navigation with center Select key for menu access
Message Waiting Indicator	LED for voicemail and message notifications

Installation

Unpack and inspect contents. Place phone on stable surface near network connection.

Connect to network: Use Ethernet cable from router/switch to PHONE port.
Connect PC (optional): Use second Ethernet cable from PC port to computer.
Power the phone: Use PoE from switch or connect external power adapter.
Connect handset: Plug coiled handset cord into handset jack.
Connect headset (optional): Plug into headset port if used.

WARNING! Use only approved power adapter. Ensure proper ventilation around phone.

First-Time Setup

Phone will attempt to obtain network configuration via DHCP on power-up.

Check network connection: Ensure Ethernet cable is securely connected.
Verify power: PoE or power adapter should illuminate phone display.
Configure phone: Access web configuration interface or use keypad menu for initial setup.
Register with VoIP service: Enter SIP server details provided by service provider.
Test basic functions: Make test call to verify audio quality and connectivity.

CAUTION! Do not expose phone to liquids or extreme temperatures.

Specifications

Display: 128 x 64 pixel graphical LCD with backlight.
Network: Dual 10/100 Mbps Ethernet ports with QoS support.
Power: IEEE 802.3af PoE or 5V DC power adapter.
Audio Codecs: G.711, G.729a, G.726, iLBC, wideband audio.
Protocols: SIP (Session Initiation Protocol), TCP/IP, DHCP, DNS, HTTP.
Call Features: Hold, transfer, conference, forward, voicemail, caller ID.
Physical Dimensions: 8.3" x 10.2" x 6.3" (approx).
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 15, UL, CE, RoHS.

Controls and Settings

Access menu via NAVIGATION pad. Front Panel: LINE keys, HOLD, TRANSFER, CONFERENCE, MUTE, VOLUME, NAVIGATION pad, SPEAKERPHONE, HEADSET.

Key Functions: Redial, Directory, Messages, Settings, Mute, Hold, Transfer, Conference, Speakerphone.

Settings: Time/Date, Display contrast, Ring tones, Network configuration, SIP settings, Audio settings (handset/speaker gain). Web Interface: Advanced configuration via browser (default IP: from DHCP).

Connecting Devices

Network: PHONE port to router/switch. PC: PC port to computer. Power: PoE or power adapter.

Ensure phone is powered off before connecting cables.
Use Cat5e or better Ethernet cables for reliable connections.
Verify link lights on Ethernet ports (green/orange indicators).
For headset use: Compatible with 2.5mm or RJ9 headsets (check compatibility).

Tip: Label cables for easy identification during maintenance.

Advanced Calling Features

Supports standard PBX and VoIP calling features.

Make call: Lift handset or press SPEAKERPHONE, dial number.
Answer call: Lift handset, press SPEAKERPHONE, or press flashing LINE key.
Hold: Press HOLD button during active call.
Transfer: Press TRANSFER, dial target number, press TRANSFER again.
Conference: Press CONFERENCE, dial first party, press CONFERENCE again for additional parties.
Forward calls: Configure via web interface or phone menu.
Voicemail: Press MESSAGES key or dial voicemail access number.
Directory: Store and access contacts via DIRECTORY key.
Call history: View missed, received, and placed calls.

WARNING! Emergency calls may require traditional telephone service as backup.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Separate volume controls for handset, speaker, ringer. Hearing aid compatible: Handset meets TIA-1083 standard. Large font option: Available in display settings menu.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for exterior; avoid liquids on buttons or ports.

CAUTION! Do not use abrasive cleaners or solvents. Keep phone away from direct heat sources.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Copyright © Cisco Systems, Inc.; trademarks owned by Cisco. For support, visit www.cisco.com/support or contact Cisco Technical Assistance Center. This product contains software subject to GNU General Public License.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/connection	Check PoE switch or power adapter; verify cable connections.
No network connectivity	Cable/DHCP	Check Ethernet cable; verify link lights; restart phone.
No dial tone	Registration/SIP	Verify SIP credentials; check with service provider.
Poor audio quality	Network/configuration	Check network QoS settings; adjust audio codec preferences.
Display issues	Power/contrast	Adjust display contrast in settings; ensure adequate power.
Cannot make/receive calls	Firewall/NAT	Configure router for SIP ALG; check firewall settings.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: Cisco Technical Assistance Center; www.cisco.com/support