cisco ip phone spa508g manual

The Cisco SPA508G is a full-featured 8-line IP phone designed for small to medium-sized businesses. It offers high-quality voice over IP (VoIP) with support for up to 8 lines, a high-resolution graphical display, Power over Ethernet (PoE), a built-in Ethernet switch, and advanced telephony features including call hold, transfer, conference, and more. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution graphical LCD, 8 programmable line keys, 4-way navigation cluster, Speakerphone, Handset with headset jack, Ethernet ports (LAN and PC).

Feature	Description
8 Programmable Line Keys	For handling multiple calls and line appearances
High-Resolution Graphical Display	128 x 64 pixel backlit LCD for call information and menus
Power over Ethernet (PoE)	Receives power through Ethernet cable (IEEE 802.3af)
Built-in 2-port Ethernet Switch	Connects to network and a downstream device (e.g., PC)
Speakerphone	Full-duplex hands-free communication
Headset Port	2.5mm jack for optional headset
Hold Button	Places active call on hold
Conference Button	Initiates 3-way conference calls
Transfer Button	Transfers calls to another extension
Volume Control	Adjusts handset, speakerphone, and ringer volume

Installation

Unpack and inspect contents. Place phone on stable surface near network outlet.

Connect to Network: Plug Ethernet cable from your router/switch into the LAN port on the phone.
Connect PC (Optional): Use second Ethernet cable from PC port on phone to your computer.
Connect Handset: Plug coiled handset cord into handset jack.
Apply Power: Use included power adapter OR ensure PoE is active on your network switch.

WARNING! Use only approved power adapter. Ensure cables are securely connected to avoid damage.

First-Time Setup

Power on phone; it will attempt to boot and obtain network configuration.

Obtain IP Address: Phone will request an IP via DHCP. Check display for IP information.
Configure Provisioning: Enter IP address in a web browser to access administration web interface.
Set Basic Parameters: Enter SIP server address, extension number, and authentication details as provided by your service provider.
Test Call: Make a test call to verify audio and registration.

CAUTION! Handle phone with care. Do not expose to liquids or extreme temperatures.

Specifications

Display: 128 x 64 pixel graphical LCD with backlight.
Network Interfaces: Two 10/100 Mbps Ethernet ports (LAN, PC) with integrated switch.
Power: IEEE 802.3af PoE or external 5V DC power adapter.
Audio Codecs: G.711 (a-law, μ-law), G.726, G.729A/B.
Protocols: SIP (Session Initiation Protocol).
Telephony Features: Call Hold, Transfer, Conference, Call Waiting, Caller ID, Redial, Mute.
Physical Dimensions: Standard desktop IP phone size.
Operating Environment: 0°C to 40°C (32°F to 104°F).

Controls and Settings

Access settings via phone's LCD menu or web-based administration interface. Front Panel: LINE keys, NAVIGATION cluster, SPEAKERPHONE, HOLD, TRANSFER, CONFERENCE, VOLUME controls.

Key Functions: Use NAVIGATION button to scroll menus. Press SELECT to choose. LINE keys light to indicate status (steady=idle, blinking=incoming call, fast blink=active call).

Basic Settings via LCD Menu: Network configuration, Time/Date, Ring Tones, Audio Settings (Volume, Tone). Advanced Settings via Web Interface: SIP Parameters, Dial Plan, Security, Firmware Upgrade.

Connecting Devices

Network: LAN port to switch/router. PC: PC port to computer Ethernet port. Headset: Optional 2.5mm headset to headset jack.

Ensure phone and other devices are powered off before connecting cables.
Use standard CAT5e or higher Ethernet cables.
For PoE, verify your network switch provides 802.3af power.

Tip: Label cables for easy identification during troubleshooting.

Advanced Call Features

Supports standard and advanced VoIP calling features.

Make a Call: Lift handset or press SPEAKERPHONE, dial number.
Answer a Call: Lift handset, press SPEAKERPHONE, or press the flashing LINE key.
Hold: Press HOLD button during a call.
Transfer: Press TRANSFER, dial target number, announce call, press TRANSFER again to complete.
Conference: During a call, press CONFERENCE, dial second party, press CONFERENCE again to merge.
Call Waiting: Press the flashing LINE key to answer a second call; first call is placed on hold.
Mute: Press MUTE button during a call to disable microphone.
Redial: Press REDIAL or navigate to call log.

WARNING! Do not use excessive force on buttons or keys. Use phone in a well-ventilated area.

Accessibility Features

Adjustable Ring Tones and Volume: Set different rings per line and adjust volume levels. Visual Alerts: Flashing LINE keys for incoming calls. Headset Mode: For hands-free operation.

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry cloth to wipe exterior. Do not use liquid or aerosol cleaners.

CAUTION! Avoid getting moisture into openings. Keep phone away from direct heat sources.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential installation. CE Mark: Conforms to European directives. Copyright and trademarks owned by Cisco Systems, Inc. For technical support, visit www.cisco.com/support or contact your service provider.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/display blank	Power source	Check power adapter connection; verify PoE switch is powered; try different outlet.
No dial tone	Network/SIP registration	Check Ethernet cable; verify IP address; confirm SIP credentials are correct.
One-way or no audio	Network/Firewall	Check router/firewall settings for SIP ALG and open RTP ports.
Cannot access web interface	IP address/network	Verify phone's IP address; ensure PC is on same subnet.
Poor call quality	Network congestion	Check network bandwidth; prioritize VoIP traffic (QoS).

Reset: To factory defaults, press and hold # key during boot-up (check manual for exact procedure).

Service: Refer to www.cisco.com/support or contact your VoIP service provider.