cisco ip phone spa509g manual

The Cisco SPA509G is a 12-line business-class IP phone designed for small to medium-sized businesses. It features a high-resolution grayscale display, built-in two-port Ethernet switch with Power over Ethernet (PoE) support, speakerphone, headset port, and support for multiple VoIP accounts and codecs. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Making and Receiving Calls 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution grayscale display, 12 programmable line/speed-dial keys, built-in two-port Ethernet switch, speakerphone, headset port, volume control, and menu navigation keys.

Feature	Description
Display	High-resolution grayscale LCD with backlight
Line/Speed-dial Keys	12 programmable keys with LEDs
Network Ports	Two 10/100 Ethernet ports with PoE support
Audio	Full-duplex speakerphone, handset, headset port
Power	Power over Ethernet (802.3af) or external power adapter
Protocols	SIP, SPCP, support for multiple codecs (G.711, G.729, etc.)
Volume Control	Separate controls for handset, speaker, ringer
Menu Navigation	Four-way navigation cluster and soft keys
Conference	3-party conference capability
Hold	Call hold with music on hold support

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable to connect LAN port to switch/router. Use PC port to connect computer.
Connect power: Use PoE from switch or connect external power adapter to power port.
Connect handset: Plug handset cord into handset jack.
Optional headset: Plug into headset jack.

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone may obtain IP via DHCP. Check IP address in network settings.
Provisioning: Enter URL of provisioning server if required by your VoIP service provider.
Account configuration: Enter SIP account details (username, password, proxy server).
Test call: Make a test call to verify audio quality and connectivity.

CAUTION! Ensure proper ventilation; do not block vents on phone.

Specifications

Display: Grayscale LCD, 128 x 64 pixels with backlight.
Network: Dual 10/100 Mbps Ethernet ports, IEEE 802.3af PoE.
Audio Codecs: G.711a/u, G.722, G.726, G.729a/b, iLBC.
Protocols: SIP (RFC 3261), SPCP, HTTP/HTTPS, TFTP, DNS, DHCP, NTP.
Power: 48V DC via PoE or 12V DC external adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Humidity: 10% to 90% non-condensing.
Dimensions: 8.7 x 10.2 x 6.3 inches (220 x 260 x 160 mm).

Controls and Settings

Access menu via NAVIGATION keys or soft keys. Front Panel: Handset, speakerphone, volume controls, line keys, hold, mute, headset, and navigation cluster.

Menu System: Use NAVIGATION keys to browse: Status, Network, SIP, User, System.

Status: Display IP address, firmware, call statistics. Network: Configure IP, DHCP, VLAN, QoS. SIP: Configure SIP accounts, proxies, registration. User: Set preferences (ringer tones, screen contrast, language). System: Admin settings, firmware upgrade, reboot, reset.

Connecting to Network

LAN: Connect to switch/router. PC: Connect computer to PC port for pass-through.

Turn off phone before connecting cables.
Use standard Ethernet cables (CAT5e or better).
Verify link LEDs on network ports.
Check IP assignment via phone menu (Status > Network).

Tip: Use PoE to reduce cable clutter. Ensure switch supports PoE (802.3af).

Making and Receiving Calls

Supports standard call functions.

Make call: Lift handset or press SPEAKERPHONE, dial number, press DIAL or wait for auto-dial.
Receive call: Answer by lifting handset, pressing SPEAKERPHONE, or pressing ANSWER soft key.
End call: Hang up handset or press ENDCALL.
Hold: Press HOLD button; resume by pressing line key or RESUME.
Mute: Press MUTE during call; LED indicates mute active.
Transfer: Press XFER, enter target number, press XFER again to complete.
Conference: Call first party, press CONF, call second party, press CONF again to merge.
Speed dial: Program line keys for speed dial; press to dial.

WARNING! Do not use phone during electrical storms. Use headset for prolonged calls.

Advanced Features

Call Forwarding: Set via menu or dial codes. Call Waiting: Enabled by default; toggle in settings. Music on Hold: Configure audio source in SIP settings. VLAN: Supports 802.1Q VLAN tagging for voice traffic. QoS: Configurable DSCP and ToS settings.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for exterior; do not use liquids or aerosols on display or keys.

CAUTION! Do not spray liquids directly on phone. Keep away from excessive heat and moisture.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Copyright © Cisco Systems, Inc.; trademarks of Cisco. For support, visit www.cisco.com or contact Cisco Technical Support.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source	Check PoE switch or power adapter; ensure cable is connected.
No network connectivity	Cable/DHCP	Check Ethernet cable; verify DHCP server is reachable.
No dial tone	SIP registration	Check SIP account settings; verify network connectivity to SIP proxy.
One-way audio	NAT/firewall	Configure SIP ALG on router; check QoS settings.
Poor audio quality	Network congestion	Enable QoS; check bandwidth; try different codec (e.g., G.711).
Phone not provisioning	Provisioning URL	Verify provisioning server URL; check TFTP/HTTP access.

Reset: Menu > System > Factory Reset (use with caution).

Service: Contact Cisco Technical Support or authorized service provider.