Cisco Phone 8800 Manual

The Cisco Phone 8800 Series is a family of advanced IP phones designed for modern business communications, featuring high-definition audio, customizable line keys, a color display, support for Power over Ethernet (PoE), and integration with Cisco Unified Communications Manager. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Calling Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution color display, Handset with HD voice, Programmable line/speed-dial keys, Speakerphone, Headset port, Ethernet ports (LAN and PC), Power adapter port.

Feature	Description
HD Voice	Wideband audio for crystal-clear calls
Color Display	Backlit LCD for call information and menus
Programmable Keys	Customizable for lines, speed dials, or features
Gigabit Ethernet Ports	10/100/1000 Mbps for network and PC connection
Power over Ethernet (PoE)	Supported (802.3af or 802.3at)
Headset Port	3.5mm jack for wired headset connection
Speakerphone	Full-duplex for hands-free conversations
Volume Control	Dedicated rocker for handset, speaker, and ringer
Hold/Resume	Button to place and retrieve calls
Navigation Cluster	Arrow keys and Select button for menu navigation

Installation

Unpack and inspect contents. Place phone on desk or mount on wall.

Connect to network: Plug Ethernet cable from switch into phone's LAN port.
Connect PC (optional): Use second Ethernet cable from phone's PC port to computer.
Connect handset: Plug coiled handset cable into handset port.
Power the phone: Use PoE from switch or connect included power adapter.
Connect headset (optional): Plug into 3.5mm headset jack.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Phone boots and registers with Cisco Unified Communications Manager (CUCM).

Check registration: Look for extension number and "Registered" on screen.
Set preferences: Use Settings menu to configure time/date, ringtones, language.
Program keys: Assign line keys or speed dials via phone web interface or CUCM.
Test call: Lift handset and dial another extension to verify audio.

CAUTION! Do not unplug during boot process. Allow phone to complete startup.

Specifications

Models: 8800 Series (8811, 8841, 8845, 8851, 8861, etc.).
Display: Backlit grayscale or color LCD, pixel dimensions vary by model.
Audio: HD wideband audio (G.722), handset and speakerphone.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af/at PoE.
Protocols: SIP (Session Initiation Protocol), SCCP (Skinny).
Supported Features: Hold, transfer, conference, forward, voicemail.
Power Source: 802.3af/at PoE or 48V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menus via NAVIGATION cluster and softkeys. Front buttons: MUTE, SPEAKERPHONE, HEADSET, VOLUME.

Softkeys: Context-sensitive buttons below display for call functions (Answer, EndCall, Hold, Transfer, etc.).

Settings Menu: Network configuration, Sound (ringer volume/tone), Display (contrast, backlight), Phone (line settings, ring type). Programmable Keys: Configure via CUCM Administration or phone web GUI. Audio: Adjust handset, speaker, headset, and ringer volume independently.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer NIC. Headset: 3.5mm jack.

Ensure phone is powered off before connecting cables.
Use Cat5e or better Ethernet cables.
For PoE, verify switch provides sufficient power.
After connections, power on phone and verify link lights.

Tip: Label cables for easier identification and troubleshooting.

Advanced Calling Features

Supports standard and advanced telephony features via CUCM.

Make call: Lift handset or press SPEAKERPHONE/HEADSET, dial number.
Answer call: Lift handset, press SPEAKERPHONE, or press Answer softkey.
Hold: Press Hold softkey or dedicated HOLD button.
Transfer: During call, press Transfer, dial target, press Transfer again.
Conference: During call, press Conference, dial participant, press Conference again.
Forward: Access Call Forward settings via phone menu or CUCM.
Voicemail: Press Messages button or dial voicemail access number.
Redial: Press Redial button or access via call history.

WARNING! Do not use excessive force on buttons or handset cradle.

Accessibility Features

Hearing Aid Compatibility (HAC): Meets FCC requirements. Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for ringer, handset, speaker. Large Font Option: Available in display settings for improved readability.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or sprays.

CAUTION! Avoid moisture entering openings. Never submerge phone.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked. ICES-003 compliant. Copyright © Cisco Systems, Inc. All trademarks belong to their respective owners. For support, visit www.cisco.com/go/support or contact Cisco Technical Assistance Center (TAC).

Troubleshooting

Symptom	Possible Cause	Corrective Action
Phone not powering on	Power/PoE issue	Check Ethernet/Power cable; verify switch PoE enabled; try power adapter.
No display or blank screen	Backlight/contrast	Adjust display settings; ensure phone is powered.
No dial tone	Network/registration	Check Ethernet connection; verify phone registered with CUCM.
Cannot hear/be heard	Audio settings/connections	Adjust volume; check handset cord; verify mute is off.
Keys not responding	Phone lock/software	Unlock phone (if enabled); restart phone.

Reset: Settings > Phone > Reset if available, or restart via power cycle.

Service: Cisco TAC: 1-800-553-2447; www.cisco.com/go/support