Cisco Phone 8861 User Manual

The Cisco IP Phone 8861 is a high-quality, full-featured VoIP desk phone designed for business environments. It features a high-resolution color display, support for up to 12 lines, integrated Gigabit Ethernet switch, Power over Ethernet (PoE) support, wideband audio, and advanced call handling features. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution color display, Handset, Speakerphone, Keypad, Navigation cluster, Ethernet ports, Headset port.

Feature	Description
Display	5-inch high-resolution color LCD with backlight
Lines/Speed Dials	Supports up to 12 lines and programmable speed dials
Audio	HD wideband audio, full-duplex speakerphone, handset with noise reduction
Network	Dual Gigabit Ethernet ports (10/100/1000) with integrated switch
Power	IEEE 802.3af/at PoE or optional external power adapter
Headset	Dedicated headset port (EHS support with adapter)
Conference	Built-in support for ad-hoc conferences
Security	Support for 802.1X authentication, encrypted signaling/media
Programmable Keys	Softkeys and line keys are configurable for various functions
Volume Control	Dedicated rocker for handset, speaker, and ringer volume

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to Network: Plug Ethernet cable from switch into the NETWORK port on the phone.
Connect PC (Optional): Plug your computer's Ethernet cable into the PC port on the phone.
Connect Handset: Plug the handset cord into the HANDSET port.
Connect Headset (Optional): Plug a headset into the HEADSET port.
Apply Power: Use PoE from the switch or connect the optional power adapter to the DC IN port.

WARNING! Use only the approved Cisco power adapter. Ensure cables are routed to avoid tripping hazards.

First-Time Setup

Phone will boot and attempt to register with the call control system (e.g., Cisco Unified Communications Manager).

Network Registration: Phone obtains an IP address via DHCP. Follow on-screen prompts if manual configuration is required.
Extension Assignment: Your administrator will assign your phone number and extension.
Verify Registration: Check for your extension number and username on the idle screen.
Set Preferences: Use the Settings menu to configure language, time/date, ringtones, and volume levels.

CAUTION! Do not unplug the phone during the boot and registration process.

Specifications

Display: 5-inch TFT color LCD, 480 x 272 pixels.
Protocols: Session Initiation Protocol (SIP), Skinny Client Control Protocol (SCCP).
Audio Codecs: G.711, G.722, G.729, iLBC, Opus.
Network Interfaces: Two 10/100/1000BASE-T Ethernet RJ-45 ports.
Power: IEEE 802.3af/at PoE (Class 3) or 12V DC external power adapter.
Headset Port: 3.5 mm stereo headset jack (requires Cisco EHS cable for headset control).
Dimensions (HxWxD): 8.3 x 10.2 x 6.3 in (211 x 259 x 160 mm).
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menus via the NAVIGATION cluster and softkeys. Front Panel: MUTE, HEADSET, SPEAKERPHONE, VOLUME rocker, NAVIGATION cluster (Select, Up, Down, Back, Applications).

Display Softkeys: Context-sensitive keys for call functions (Answer, EndCall, Hold, Transfer, Conference, etc.).

Settings Menu: Navigate to Settings > Preferences for Language, Time Format, Screen Saver, Ringtones, Audio (Tone, Handset, Speaker). Network settings are typically provisioned by the administrator.

Connecting Devices

Network: Use CAT5e/6 cable to NETWORK port. PC: Connect to PC port for pass-through. Headset: Plug into HEADSET port.

Ensure phone is powered off or disconnected before making connections.
Use standard, undamaged Ethernet cables.
For headset use, configure the Headset button mode in Settings > Audio.

Tip: For best audio quality, use Cisco-qualified headsets and cables.

Advanced Call Features

Supports standard and advanced telephony features.

Make a Call: Lift handset or press SPEAKERPHONE/HEADSET, dial number, or use a speed dial.
Answer a Call: Press the flashing line key, ANSWER softkey, or lift handset.
Hold/Resume: Press HOLD softkey. Press RESUME to retrieve.
Transfer: During a call, press TRANSFER, dial target number, press TRANSFER again to complete.
Conference: During a call, press CONFERENCE, dial second party, press CONFERENCE again to merge.
Forward Calls: Press CFwdALL softkey, enter destination number. Press again to cancel.
Voicemail: Press the Messages softkey or dial your voicemail access number.
Call History: Press the Applications button and select Recent Calls.

WARNING! Emergency calls (e.g., 911) may have location limitations with VoIP. Understand your system's configuration.

Accessibility Features

High-Contrast Mode: Available in display settings. Audio Adjustments: Independent volume control for ringer, handset, speaker, and headset. TTY Support: Can be configured for Teletypewriter compatibility (requires adapter and service provider support).

Care & Cleaning

Disconnect power before cleaning. Use a soft, slightly damp cloth to clean the housing and display. Do not use abrasive cleaners, solvents, or aerosols.

CAUTION! Never spray liquid directly onto the phone. Avoid getting moisture into openings.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. ICES-003: Complies with Canadian EMI standards. CE Marked: Complies with European EMC and safety directives. For safety and compliance information, see the Regulatory Compliance and Safety Guide. For support, visit www.cisco.com/go/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Phone does not power on	Power source	Check Ethernet cable/PoE switch; try external power adapter; ensure cable is secure.
No dial tone	Network/Registration	Check Ethernet connection; verify phone has registered with call control system.
Poor audio quality	Network/Device	Check for network congestion; verify handset/headset is fully connected; adjust audio settings.
Display is blank	Power/Backlight	Check power; adjust display brightness in Settings > Preferences > Display.
Calls not reaching phone	Forwarding/Registration	Check Call Forward settings; confirm phone is registered with correct extension.

Reset: Settings > Admin Settings > Reset Settings (may require administrator password).

Service: Contact your system administrator or Cisco Technical Support.