Cisco Phone CP 7821 Manual

The Cisco CP 7821 is a single-line IP phone designed for basic business communication needs. It features a high-resolution display, integrated Ethernet switch, Power over Ethernet (PoE) support, headset and handset ports, and programmable line/feature keys. It operates on the Cisco Unified Communications Manager platform. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: High-resolution monochrome display, Handset, Speaker, Headset port, Ethernet ports, Programmable keys.

Installation

Unpack and inspect contents. Place phone on a stable, flat surface.

1. Connect to Network: Plug an Ethernet cable from your network switch into the SW port on the phone.
2. Connect a Computer (Optional): Plug an Ethernet cable from the PC port on the phone to your computer's network port.
3. Connect Handset: Plug the handset cord into the handset port.
4. Connect Headset (Optional): Plug a 2.5mm headset into the headset port.
5. Apply Power: The phone receives power via PoE from the switch. If PoE is not available, connect the optional power adapter to the DC power port.

WARNING! Use only the approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Once powered, the phone will boot and attempt to register with the Cisco Unified Communications Manager.

1. Network Registration: The phone should automatically obtain an IP address via DHCP and contact the Call Manager.
2. Verify Registration: Check the phone's display for your extension number or name. A registered phone typically shows the primary line directory number.
3. Set Language: Press the Settings button, navigate to User Preferences > Language, and select your preferred language.
4. Set Time and Date: These are typically provided by the network. Verify under Settings > Device Configuration.
5. Configure Ringtone: Press Settings, navigate to User Preferences > Ring Settings, and select a ring type.

CAUTION! Do not unplug the phone during the boot and registration process.

Specifications

• Model: Cisco Unified IP Phone 7821.
• Display: High-resolution monochrome graphical display.
• Network Interfaces: Two 10/100BASE-T Ethernet ports with integrated switch.
• Power: IEEE 802.3af PoE (Class 2) or optional 48V DC power adapter.
• Audio: Wideband audio support on handset and headset.
• Protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Client Control Protocol).
• Supported Features: Hold, Transfer, Conference, Forward All, Message Waiting Indicator.
• Operating Temperature: 32°F to 104°F (0°C to 40°C).
• Humidity: 10% to 95% non-condensing.

Controls and Settings

Access the main menu by pressing the Settings button. Use the Navigation Cluster to scroll and select.

Key Functions: Speakerphone, Mute, Headset, Volume Rocker, Hold, Transfer, Conference, Messages, Settings, Navigation Cluster.

Settings Menu: User Preferences (Language, Ring Settings, Screen Contrast), Network Configuration (View IP address, network status), Device Configuration (Phone model, firmware version), Status (Call history, missed calls).

Connecting to Network

The phone connects to your data network to make and receive VoIP calls.

1. Ensure the network switch supports PoE or have the power adapter ready.
2. Connect the network cable from the switch to the phone's SW port.
3. For a daisy-chained computer, connect a cable from the phone's PC port to the computer.
4. Power on the switch or plug in the power adapter. The phone will boot.

Tip: The PC port shares the network connection with your computer, eliminating the need for a separate network drop.

Making and Receiving Calls

Basic call handling functions.

1. Make a Call: Lift the handset or press Speakerphone/Headset. Dial the number using the keypad. Press Dial or wait for auto-dial.
2. Answer a Call: Lift the handset, press Speakerphone, or press the flashing line key.
3. End a Call: Hang up the handset or press EndCall/Speakerphone.
4. Place a Call on Hold: Press Hold. To resume, press the flashing Resume softkey or the held line key.
5. Transfer a Call: During an active call, press Transfer. Dial the transfer target number. When ready, press Transfer again to complete, or Cancel to return to the original call.
6. Conference Call: During an active call, press Conference. Dial the third party's number. When connected, press Conference again to merge all parties.
7. Forward All Calls: Press CFwdAll. Enter the destination number. The phone will display "CFwdAll to XXXX".

WARNING! Emergency calls (e.g., 911) rely on network configuration. Confirm your location information is correctly set up with your system administrator.

Accessibility Features

Hearing Aid Compatibility (HAC): The handset is HAC rated. Visual Alerts: The Message Waiting Indicator (MWI) light flashes for new voicemails. High-Contrast Display: Adjust screen contrast in Settings > User Preferences > Screen Contrast.

Care & Cleaning

Unplug the power source before cleaning. Wipe the exterior with a soft, dry, lint-free cloth. Do not use liquids, aerosols, or abrasives on any part of the phone.

CAUTION! Never spray cleaners directly onto the phone. Moisture can enter and damage internal components.

Regulatory Information

FCC Part 15: Class A digital device. Complies with part 68 of FCC rules. Hearing Aid Compatibility: Meets FCC standards. Industry Canada (IC): Complies with Canadian ICES-003 Class A and CS-03 requirements. For regulatory compliance and safety information, visit www.cisco.com/go/telecompliance. Copyright © 2015-2023 Cisco Systems, Inc. All rights reserved.

Troubleshooting

Reset: To restart the phone, unplug the network cable and plug it back in. For a factory reset (erases all settings), contact your system administrator.

Support: Contact your company's IT/Telecom department. For Cisco support, visit www.cisco.com/support.