Cisco Phone CP-8845 Manual

The Cisco CP-8845 is a high-performance, full-featured conference phone designed for medium to large meeting rooms. It features wideband audio, an integrated 5-inch color touch screen, support for up to 22kHz audio, advanced noise reduction, and seamless integration with Cisco Unified Communications Manager (CUCM). Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Making and Managing Calls 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: 5-inch color touch screen, wideband audio speakerphone, 22kHz audio support, Gigabit Ethernet port, Bluetooth support (optional), USB port, built-in web server for configuration.

FeatureDescription
5-inch Color Touch ScreenHigh-resolution display for call management and settings
Wideband AudioSuperior sound quality for natural conversations
Gigabit Ethernet PortHigh-speed network connection with PoE support
Bluetooth (Optional)Wireless headset and device connectivity
USB PortFor expansion modules or charging devices
Noise ReductionAdvanced algorithms to minimize background noise
HD VoiceSupport for high-definition voice calls
Conference CapabilitiesOptimized for medium to large room acoustics
Power over Ethernet (PoE)Simplified installation with single cable for power and data
Security FeaturesEncrypted signaling and media, secure boot

Installation

Unpack and inspect contents. Choose appropriate location in meeting room.

  1. Connect to network: Use Ethernet cable to connect phone to network switch with PoE capability.
  2. Power the phone: Use included power adapter if PoE is not available.
  3. Position the phone: Place centrally on conference table for optimal audio pickup.
  4. Connect optional devices: Attach headset to USB port or pair via Bluetooth.

WARNING! Ensure network switch supports PoE (802.3af/at) if not using power adapter. Keep away from direct heat sources.

First-Time Setup

Power on phone; follow on-screen prompts and configure via CUCM or web interface.

  1. Network registration: Phone should auto-discover CUCM server via DHCP options.
  2. Extension assignment: Administrator assigns directory number via CUCM administration.
  3. Configure settings: Use touch screen menu for language, time zone, ringtone selection.
  4. Test audio: Make test call to verify speaker and microphone functionality.

CAUTION! Handle touch screen with clean, dry hands. Do not use sharp objects on display.

Specifications

Controls and Settings

Access settings via touch screen or web interface. Physical buttons: Volume rocker, Mute, Headset, Speakerphone.

Touch Screen Interface: Home screen with call controls, directories, settings. Navigation via swipe and tap.

Audio Settings: Volume controls for speaker, ringer, headset. Display Settings: Brightness, contrast, screen timeout. Network Settings: IP configuration, VLAN, QoS. Security Settings: Password protection, authentication. Call Features: Call forward, hold, transfer, conference, park.

Connecting to Network

Wired connection via Ethernet cable. Optional wireless via Bluetooth for headsets.

  1. Ensure network switch is powered and configured for VoIP traffic.
  2. Connect Ethernet cable from phone to switch port.
  3. Verify PoE delivery or connect power adapter.
  4. Phone should display boot-up sequence and register with CUCM.

Tip: Use CAT5e or higher cable for Gigabit Ethernet performance. Ensure proper VLAN tagging for voice traffic.

Making and Managing Calls

Supports basic and advanced call features for conference environments.

  1. Make call: Tap dial pad icon, enter number, tap call button or use directory.
  2. Answer call: Tap answer button on incoming call screen.
  3. End call: Tap end call button or place handset (if connected).
  4. Hold/Resume: Tap hold button during active call.
  5. Transfer: Tap transfer, enter destination number, tap transfer again.
  6. Conference: Tap conference, dial participant, tap conference to merge.
  7. Mute: Tap mute button to disable microphone; indicator light shows status.
  8. Volume adjustment: Use volume rocker during call or from home screen.

WARNING! Do not expose microphone to excessive moisture. Keep liquids away from device.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Customizable ringtone volume and patterns. Screen Settings: Adjustable font size and contrast for improved readability. TTY Support: Compatible with teletypewriter devices.

Care & Cleaning

Power off and disconnect before cleaning. Use soft, lint-free cloth slightly dampened with water. Do not use abrasive cleaners or sprays.

CAUTION! Never spray liquids directly on phone. Avoid cleaning agents containing alcohol, ammonia, or abrasives.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential installation. CE Marked: Complies with European directives. ICES-003: Complies with Canadian standards. Copyright © 2023 Cisco Systems, Inc. All rights reserved. Cisco and the Cisco logo are trademarks of Cisco Systems, Inc. For support, visit www.cisco.com/support or contact Cisco Technical Assistance Center.

Troubleshooting

SymptomPossible CauseCorrective Action
Phone not powering onPoE/Power issueCheck Ethernet cable and switch PoE capability; try power adapter.
No network connectivityCable/DHCP issueVerify cable connection; check DHCP server availability; restart phone.
No audio on callsVolume/Mute settingsAdjust volume; check mute status; verify audio codec configuration in CUCM.
Touch screen not responsiveCalibration/SoftwareRestart phone; perform touch screen calibration via settings menu.
Cannot register to CUCMConfiguration/NetworkVerify TFTP server address; check network connectivity to CUCM; confirm device configuration.
Poor audio qualityNetwork QoS/AcousticsEnsure proper QoS for voice traffic; reposition phone for better acoustics.

Reset: Settings > System > Reset to factory defaults (requires administrator password).

Service: Contact Cisco TAC: 1-800-553-2447; www.cisco.com/support

Cisco Phone CP-8845 Manual © - All Rights Reserved 2025