Cisco Phone CP-8861 Manual

The Cisco CP-8861 is a high-performance, full-featured conference phone designed for medium to large meeting rooms. It features wideband audio, a full-duplex speakerphone, a large color touch screen, support for up to six lines, Power over Ethernet (PoE), Bluetooth connectivity, and integration with Cisco Unified Communications Manager. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Calling Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color touch screen, Full-duplex speakerphone, Microphone array, Ethernet port, Headset port, Bluetooth, Volume controls, Mute button.

Feature	Description
Color Touch Screen	5-inch high-resolution display for call management and settings
Full-Duplex Speakerphone	Eliminates echo and allows natural conversation
Microphone Array	360-degree coverage for clear audio pickup
Ethernet Port (PoE)	For network connection and power (802.3af)
Headset Port	3.5mm jack for wired headset connection
Bluetooth	For wireless headset and device connectivity
Volume Controls	Adjust speaker, ringer, and headset volume
Mute Button	Mutes microphone with LED indicator
Line Keys	Supports up to six lines for multiple calls
USB Port	For future expansion and accessories

Installation

Unpack and inspect contents. Place on stable conference table.

Connect to Network: Plug Ethernet cable into network port and connect to PoE switch.
Power On: Phone powers up automatically via PoE. Ensure switch provides 802.3af power.
Check Indicators: Wait for power and network LEDs to stabilize.
Mounting: Optional wall mount kit available; follow included instructions.

WARNING! Use only approved PoE sources. Ensure cables are securely connected to avoid damage.

First-Time Setup

Phone boots and registers with Cisco Unified Communications Manager (CUCM).

Initial Registration: Ensure phone is configured in CUCM with correct MAC address.
Network Configuration: Obtain IP via DHCP or enter static settings if required.
User Preferences: Set language, time zone, and ringtone via touch screen settings.
Line Configuration: Assign extension numbers to line keys through CUCM administration.

CAUTION! Do not unplug during firmware upgrade. Allow process to complete.

Specifications

Display: 5-inch color TFT LCD touch screen.
Audio: Wideband audio (G.722), Full-duplex speakerphone, Acoustic echo cancellation.
Network: 10/100/1000 Ethernet, PoE (802.3af Class 2), SIP and SCCP protocols.
Connectivity: Bluetooth 3.0, 3.5mm headset jack, USB 2.0 port.
Lines: Supports up to 6 lines.
Power: PoE or optional AC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 15, ICES-003, RoHS.

Controls and Settings

Access settings via touch screen menu or physical buttons.

Physical Controls: Mute button, Volume rocker, Headset button, Speakerphone button.

Touch Screen: Home screen shows lines, calls, and contacts. Settings menu for Preferences, Network, Bluetooth, Device Information. Audio settings for Speaker, Microphone, Ringer volume and tone. Display settings for Brightness, Backlight timeout, Screen saver.

Connecting Devices

Headset: Plug into 3.5mm jack or pair via Bluetooth. Network: Ethernet cable to PoE switch. Optional AC adapter if PoE not available.

Turn off phone before connecting wired headset.
For Bluetooth, enable in Settings > Bluetooth > Add Device.
Ensure network cable is Cat5e or higher for Gigabit Ethernet.

Tip: Use certified Cisco headsets for optimal compatibility.

Advanced Calling Features

Supports hold, transfer, conference, forward, and more.

Make Call: Dial number on screen keypad or select contact.
Answer Call: Tap answer icon or press Speakerphone/Headset button.
Hold: Tap Hold button during active call.
Transfer: Tap Transfer, enter target number, tap Transfer again.
Conference: Tap Conference, call second party, tap Conference to merge.
Call Forward: Set via Settings > Call Forwarding or CUCM.
History: View missed, received, and placed calls in Call History.
Contacts: Access corporate directory or personal contacts.

WARNING! Do not expose microphone to excessive moisture. Keep vents clear.

Accessibility Features

Hearing Aid Compatibility (HAC): M3/T3 rating. Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for ringer, speaker, headset. Screen Magnification: Zoom feature available in display settings.

Care & Cleaning

Disconnect power before cleaning. Use soft, dry cloth for screen and body. For stubborn marks, dampen cloth with water only.

CAUTION! Do not use abrasive cleaners, solvents, or aerosols. Avoid liquids near ports.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. ICES-003: Class A. This device may not cause interference and must accept any interference received. Copyright © Cisco Systems, Inc. For support, visit www.cisco.com/support or contact Cisco Technical Assistance Center.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE failure, cable	Check PoE switch; try AC adapter; reseat Ethernet cable.
No network registration	IP/DHCP, CUCM config	Verify network settings; check CUCM configuration for phone MAC.
No audio	Mute, volume, headset	Check mute LED; increase volume; ensure correct audio path selected.
Poor call quality	Network, QoS	Check network latency/jitter; ensure QoS enabled for voice VLAN.
Bluetooth not pairing	Distance, interference	Move device closer; ensure Bluetooth enabled on both devices.
Touch screen unresponsive	Calibration, software	Restart phone; check for firmware updates via CUCM.

Reset: Settings > Device Administration > Reset Settings (or factory reset via physical button sequence).

Service: Contact Cisco TAC or authorized service provider. Do not attempt internal repairs.