Cisco Phone Manual 6861

The Cisco IP Phone 6861 is a single-line, entry-level IP phone designed for basic voice communication needs. It features a high-quality handset and speakerphone, support for Power over Ethernet (PoE), a dedicated Ethernet port, and integration with Cisco Unified Communications Manager. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Basic Call Handling 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Handset, Speakerphone, LCD display, Keypad, Ethernet ports, Power adapter port.

Feature	Description
Handset	Standard telephone handset with receiver
Speakerphone	Full-duplex speakerphone for hands-free calls
LCD Display	2-line display for call information and status
Keypad	12-button dial pad for dialing numbers
Ethernet Port (SW)	Network connection to switch (supports PoE)
Ethernet Port (PC)	Pass-through port to connect a computer
Power Port	For optional external power adapter
Volume Control	Adjusts handset, speakerphone, and ringer volume
Mute Button	Mutes the microphone during a call
Headset Port	Optional headset connection (2.5mm)

Installation

Unpack and inspect contents. Place phone on a stable, flat surface.

Connect to Network: Plug an Ethernet cable from your network switch into the SW port on the back of the phone.
Connect a Computer (Optional): Plug an Ethernet cable from the PC port on the phone to your computer's network port.
Connect Power: If not using PoE, connect the external power adapter to the power port and plug into an outlet.
Connect Handset: Plug the handset cord into the jack on the side of the phone.

WARNING! Use only the approved power adapter. Ensure cables are securely connected.

First-Time Setup

The phone will boot and attempt to register with Cisco Unified Communications Manager (CUCM).

Power on: The phone will display startup messages and attempt to obtain an IP address via DHCP.
Registration: If configured, the phone will automatically register with the CUCM server.
Verify Extension: Once registered, your extension number should appear on the display.
Adjust Settings: Use the volume control to set ringer and speaker levels.

CAUTION! Do not unplug the phone during the boot and registration process.

Specifications

Phone Type: Single-line SIP IP Phone.
Display: 2-line monochrome LCD.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE (Class 1).
Audio: G.711a, G.711μ, G.729a, G.729ab audio codecs.
Protocols: SIP (Session Initiation Protocol).
Power: PoE or external 12V DC power adapter.
Connectors: Two 10/100 Ethernet ports, handset, headset (2.5mm), power.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 15, UL, CE.

Controls and Settings

Most settings are configured via the web interface or CUCM administration. Front Panel: Handset, Speakerphone, LCD, Keypad, Volume Control, Mute button.

Key Functions: Dial numbers, Redial last number, Adjust volume, Mute microphone, Activate speakerphone.

Network Settings: Configured via DHCP by default. Can be set statically via the web interface. Audio Settings: Volume levels for ringer, handset, and speakerphone adjusted with side volume control. Phone Settings: Time/Date, Language, Ring Tones (configured via CUCM or web interface).

Connecting to Network

Primary connection is via the SW Ethernet port. PC pass-through via the PC port.

Ensure network switch supports PoE or have power adapter ready.
Connect Ethernet cable from switch to phone's SW port.
For a computer, connect cable from phone's PC port to computer's Ethernet port.
Power on the phone. The Ethernet link lights should illuminate.

Tip: Use Category 5e or higher Ethernet cables for best performance.

Basic Call Handling

Making and receiving calls.

Make a Call: Lift handset or press Speakerphone. Dial number using keypad.
Answer a Call: Lift handset, press Speakerphone, or press any key on the keypad.
End a Call: Hang up handset or press Speakerphone button again.
Mute: Press Mute button during a call to mute your microphone. Press again to unmute.
Adjust Volume: Use the volume control on the side during a call (handset/speaker) or when idle (ringer).
Redial: Press the Redial softkey (if configured) or dial the last number manually.

WARNING! Do not use excessive force on the keypad or handset cradle.

Accessibility Features

Visual Alert: Flashing LED for incoming call (if configured). Audio Adjustments: Independent volume control for ringer, handset, and speaker. Hearing Aid Compatible: Handset is hearing aid compatible (HAC).

Care & Cleaning

Unplug the phone from power before cleaning. Use a soft, dry cloth to wipe the exterior. For stubborn marks, dampen cloth with water only. Do not use cleaners or aerosols.

CAUTION! Never spray liquid directly onto the phone. Keep liquids away from the device.

Regulatory Information

FCC Part 15: Class A digital device. Complies with part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference. Copyright © Cisco Systems, Inc. All rights reserved. Cisco and the Cisco logo are trademarks of Cisco Systems, Inc. For support, visit www.cisco.com/go/sbsc or contact Cisco Small Business Support Center.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/display	Power source	Check PoE switch or power adapter connection. Ensure cable is secure.
No network connection	Ethernet cable/port	Check Ethernet cable at SW port and switch. Try a different cable/port.
Phone not registering	Network/DHCP config	Verify network connectivity and DHCP server. Check CUCM configuration.
No dial tone	Registration/line	Ensure phone is registered. Check line configuration in CUCM.
One-way/no audio	Network/Codec	Check network QoS settings. Verify audio codec configuration matches.
Can't hear ring	Volume setting	Adjust ringer volume using side volume control when phone is idle.

Reset: Unplug power, wait 10 seconds, and reconnect. For factory reset, consult administrator.

Service: Cisco Small Business Support Center: www.cisco.com/go/sbsc