Cisco Phone Manual 7960

The Cisco IP Phone 7960 is a full-featured VoIP telephone supporting the Session Initiation Protocol (SIP) and Skinny Client Control Protocol (SCCP). It features a high-resolution pixel-based display, multiple programmable line/feature buttons, a hands-free speakerphone, headset support, and integrated Ethernet switch. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution LCD display, Programmable line/feature buttons, Speakerphone, Handset, Headset jack, Ethernet ports.

Feature	Description
Display	Pixel-based LCD for call information and menus
Line/Feature Buttons	Programmable for multiple lines or features (hold, transfer, etc.)
Speakerphone	Full-duplex hands-free speaker
Headset Jack	For connecting a headset (2.5mm)
Ethernet Ports	10/100 Mbps switch (PC and Network ports)
Power Options	Inline power via Cisco switch or external power adapter
Volume Control	Roller for handset, speaker, and ringer volume
Mute Button	Mutes the microphone
Navigation Button	For scrolling through menus and selecting options
Messages Button	Accesses voice mail

Installation

Unpack and inspect contents. Place on stable surface.

Connect to Network: Plug Ethernet cable from switch into the NETWORK port.
Connect PC (Optional): Plug PC Ethernet cable into the PC port.
Connect Power: Use inline power from a compatible Cisco switch or connect the external power adapter to the DC IN port and an AC outlet.
Connect Handset: Plug the coiled handset cord into the HANDSET jack.

WARNING! Use only approved power sources. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; it will boot and attempt to register with the call server.

Verify Registration: Check the LCD screen for your extension number or "Registered" status.
Set Language: Press the Settings button, navigate to User Preferences > Language.
Adjust Ringer: Use the volume roller while the phone is idle to set ringer volume.
Program Speed Dials: Use the phone's web interface or configuration menus to assign numbers to buttons.

CAUTION! Do not place heavy objects on the phone. Keep away from direct heat sources.

Specifications

Protocols: SIP, SCCP (Skinny).
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE (Class 2).
Audio: G.711, G.729a codecs; full-duplex speakerphone.
Display: 5-line pixel-based LCD with backlight.
Buttons: Six programmable line/feature buttons, fixed function keys (Hold, Transfer, etc.).
Connectors: Two RJ-45 (Network, PC), RJ-9 (handset), 2.5mm (headset), DC power.
Power Source: 48V DC via IEEE 802.3af PoE or external 48V DC adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menus via the NAVIGATION button and Settings softkey. Front Panel: Volume roller, Mute button, Speakerphone button, Headset button.

Softkeys: Context-sensitive buttons below the display for actions like Hold, Transfer, More.

Settings Menu: User Preferences (Ring Type, Screen Contrast, Language), Network Configuration (view IP, subnet). Phone Status: View model, MAC address, firmware version. Audio Adjustment: Set handset, speaker, and ringer volume via the roller.

Connecting Devices

Network: RJ-45 cable to NETWORK port. PC: RJ-45 cable from PC port to computer. Headset: 2.5mm plug to headset jack.

Ensure phone is powered off or disconnected before making connections.
Use standard Category 5 or better Ethernet cables.
For headset use, press the Headset button to toggle headset mode.

Tip: Label cables for easy identification during maintenance.

Using Phone Features

Supports basic and advanced telephony features.

Make a Call: Lift handset or press Speaker/Headset, dial number, or press a line button for a speed dial.
Answer a Call: Lift handset, press Speaker, or press the flashing line button.
Hold: Press Hold softkey during a call.
Transfer: Press Transfer, dial the target number, announce the call, press Transfer again.
Conference: Press More > Conference, dial first party, press Conference again, dial second party.
Voice Mail: Press Messages button or dial your voice mail access number.
Call History: Press the Navigation button to view missed, received, and placed calls.
Adjust Volume: Use the roller during a call for handset/speaker volume, while idle for ringer.

WARNING! Do not use liquid cleaners on the handset or phone body.

Accessibility Features

Ringer Volume Adjustment: Use volume roller when phone is idle. Visual Alerts: Flashing LED for line status (green/red). Headset Mode: For hands-free operation. High-Contrast Display: Adjustable via Settings menu.

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry cloth. For stubborn marks, slightly dampen cloth with water only.

CAUTION! Do not spray liquids directly onto the phone. Avoid abrasive cleaners.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked. This product may be covered by one or more Cisco patents. For software license and warranty information, refer to the documentation that came with your product. For support, visit www.cisco.com or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/display	Power source/Ethernet cable	Check PoE switch or power adapter connection; verify Ethernet cable is secure.
No dial tone	Network/Registration	Check network connectivity; verify phone is registered with call server.
Poor audio quality	Network congestion/cable	Check for network issues; replace handset/headset cable.
Button not working	Configuration	Verify button is programmed correctly via administration interface.
Cannot access voice mail	Configuration/Messages button	Ensure voice mail is configured; try dialing the access number directly.

Reset: Unplug power and Ethernet, wait 10 seconds, reconnect.

Service: Contact your network administrator or Cisco support.