Cisco Phone Manual 7962

The Cisco IP Phone 7962 is a full-featured VoIP telephone designed for business environments, supporting SIP and SCCP protocols. It features a high-resolution pixel-based display, multiple line appearances, integrated Ethernet switch, speakerphone, headset port, and programmable soft keys. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution display, Handset, Speakerphone, Headset port, Ethernet ports, Programmable line/feature keys.

Feature	Description
Display	Pixel-based LCD with backlight for call information and menus
Line Keys	Multiple programmable line/feature keys for call handling
Speakerphone	Full-duplex speakerphone for hands-free conversation
Headset Port	2.5mm port for connecting a headset
Ethernet Ports	10/100 Mbps switch with PC port for data pass-through
Soft Keys	Context-sensitive soft keys for accessing features
Volume Control	Roller for adjusting handset, speaker, and ringer volume
Messages Button	Direct access to voicemail
Directories Button	Access to call history and personal directories
Settings Button	Access to phone configuration and network settings

Installation

Unpack and inspect contents. Place on stable surface.

Connect to Network: Plug Ethernet cable from switch into SW port on phone.
Connect PC: Plug PC Ethernet cable into PC port on phone (optional).
Connect Handset: Insert coiled handset cord into handset jack.
Connect Power: Use external power supply or Power over Ethernet (PoE).

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Registration: Phone will attempt to obtain IP address and register with call server.
Verify Configuration: Check display for extension number and server registration status.
Set Preferences: Use Settings button to adjust ring tone, display contrast, etc.
Test Call: Place a test call to verify audio quality and functionality.

CAUTION! Do not place phone in areas with extreme temperature or humidity.

Specifications

Protocols: SIP and SCCP.
Network: 10/100 Mbps Ethernet with IEEE 802.3af PoE support.
Audio: High-quality wideband audio, G.711, G.729 codecs.
Display: 5-line pixel-based LCD with backlight.
Power: 48V DC via external power supply or PoE.
Connectors: Two RJ-45 (network/PC), RJ-9 (handset), 2.5mm (headset).
Dimensions: Standard desktop telephone size.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menus via Settings button. Front Panel: Volume roller, Messages, Directories, Settings, Speakerphone, Mute, Headset, Navigation cluster.

Soft Keys: Context-sensitive for Hold, Transfer, Conference, etc.

Settings Menu: Network Configuration, User Preferences (Ring Type, Screen Contrast, Language), Status (Network, Firmware). Audio Settings: Adjust handset, speaker, ringer volume. Display Settings: Contrast, backlight timeout. Phone Configuration: Line appearance assignment, speed dials.

Connecting Devices

Network: SW port to network switch. PC: PC port to computer Ethernet. Headset: 2.5mm plug to headset port.

Turn off devices before connecting cables.
Match cables to correct ports (RJ-45 to SW/PC, RJ-9 to handset).
For PoE, ensure switch provides 802.3af power; otherwise use power adapter.

Tip: Use quality Ethernet cables to ensure reliable network connection.

Using Phone Features

Supports basic and advanced telephony features.

Placing Calls: Lift handset or press Speakerphone, dial number.
Answering Calls: Lift handset, press Speakerphone, or press Answer soft key.
Hold: Press Hold soft key to place call on hold.
Transfer: During call, press Transfer, dial target, press Transfer again.
Conference: During call, press Conference, dial participant, press Conference again.
Voicemail: Press Messages button to access voicemail.
Call History: Press Directories button to view missed, received, placed calls.
Speed Dial: Program speed dials via Settings menu.

WARNING! Do not use phone during electrical storms. Unplug during lightning activity.

Accessibility Features

Visual Alert: Flashing LED for incoming calls. Hearing Aid Compatible: Handset meets HAC standards. Volume Boost: Adjustable volume for handset, ringer, and speaker. Language Selection: Multiple display language options.

Care & Cleaning

Unplug before cleaning. Use slightly damp, lint-free cloth; no abrasive cleaners.

CAUTION! Do not spray liquids directly on phone; avoid moisture entering openings.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked. Copyright © Cisco Systems, Inc. For support, visit www.cisco.com or contact Cisco Technical Assistance Center.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power/PoE issue	Check power adapter connection; verify PoE switch is enabled.
No dial tone	Network/configuration	Check Ethernet cable; verify phone is registered with call server.
Poor audio quality	Network congestion/cable	Check network quality; replace handset/headset cable.
Cannot make calls	Dial plan/server	Verify dial plan configuration; check server status.
Phone not registering	IP address/DHCP	Check DHCP server; verify network settings on phone.

Reset: Press and hold # key while powering on for factory reset (use caution).

Service: Contact network administrator or Cisco TAC for advanced issues.