Cisco Phone Manual 8800

The Cisco IP Phone 8800 Series is a feature-rich business phone supporting high-definition voice, video capabilities, and a customizable color touchscreen. It integrates with Cisco Unified Communications Manager (CUCM) and offers advanced features like Bluetooth, Wi-Fi (on select models), Gigabit Ethernet, and support for multiple lines and call appearances. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: High-resolution color touchscreen, Handset with HD voice, Speakerphone, Programmable line/feature keys, Navigation cluster, Volume rocker, Headset port, USB port, Ethernet ports.

Installation

Unpack and inspect contents. Place phone on stable surface near power and network outlet.

1. Connect to Network: Plug Ethernet cable from switch into phone's SW port.
2. Connect PC (Optional): Plug Ethernet cable from phone's PC port to computer.
3. Connect Handset: Attach coiled handset cord to handset and phone base.
4. Connect Power: Use provided power adapter or Power over Ethernet (PoE).
5. Connect Headset (Optional): Plug into headset port.

WARNING! Use only approved power adapter. Ensure cables are securely connected to avoid damage.

First-Time Setup

Power on phone; it will boot and register with Cisco Unified Communications Manager.

1. Network Registration: Phone obtains IP address and contacts CUCM automatically.
2. User Configuration: Log in via web interface or CUCM administration to assign extension and features.
3. Personalize Settings: Use phone settings menu to adjust ringtone, display brightness, language.
4. Set Up Voicemail: Follow prompts to set up and access voicemail.
5. Configure Programmable Keys: Assign line appearances, speed dials, or features via CUCM or phone UI.

CAUTION! Do not unplug during boot process. Ensure network connectivity is stable.

Specifications

• Model Series: 8800 Series (e.g., 8841, 8851, 8861).
• Display: High-resolution color touchscreen, adjustable tilt.
• Audio: HD wideband audio, built-in speakerphone, acoustic fence technology.
• Network: Dual Gigabit Ethernet ports, 802.11a/b/g/n Wi-Fi (select models), Bluetooth 4.0 (select models).
• Protocols: SIP and SCCP support.
• Power: 802.3af/at PoE or external power adapter.
• Supported Codecs: G.711, G.722, G.729, Opus.
• Operating Temperature: 32°F to 104°F (0°C to 40°C).
• Compliance: UC, FCC, CE, RoHS.

Controls and Settings

Access settings via touchscreen menu or physical buttons. Front Panel: Touchscreen, Navigation cluster (Up/Down/Left/Right, Select), Volume rocker, Mute button, Headset button, Speakerphone button.

Touchscreen UI: Home screen with call lines, contacts, call history, settings. Physical Controls: Volume rocker (adjusts handset, headset, speakerphone, ringer volume), Mute (toggles microphone), Headset/Speakerphone buttons.

Settings Menu: Device Settings (Network, Bluetooth, Display, Sound), User Preferences (Ringtone, Language, Time Format), Admin Settings (via web UI). Programmable Keys: Configure via CUCM Administration or phone UI for lines, speed dials, call park, etc.

Connecting Devices

Network: SW port to switch, PC port to computer. Audio: Headset to headset port, Bluetooth pairing for wireless headsets. USB: For accessories like USB headset or charging cable.

1. Turn off phone before connecting wired accessories.
2. For Bluetooth: Enable in settings, put headset in pairing mode, select from phone's Bluetooth menu.
3. For Wi-Fi: Configure SSID and security in network settings (if supported).

Tip: Use certified Cisco accessories for optimal compatibility and performance.

Advanced Call Features

Supports hold, transfer, conference, forward, park, and more.

1. Make Call: Lift handset or press Speakerphone/Headset, dial number.
2. Answer Call: Lift handset, press Answer on screen, or press Speakerphone/Headset.
3. Hold: Press Hold button during call.
4. Transfer: Press Transfer, dial target, press Transfer again.
5. Conference: Press Conference, dial participant, press Conference again to merge.
6. Forward: Configure call forwarding via settings or CUCM.
7. Park: Press Park or use programmable key, note park number.
8. Voicemail: Press Messages or dial voicemail access number.

WARNING! Do not use excessive force on touchscreen or buttons. Use approved cleaning methods only.

Accessibility Features

Hearing Aid Compatibility (HAC): Meets FCC requirements. Visual Alerts: Flashing LED for incoming calls (if configured). Audio Adjustments: Independent volume controls for ringer, handset, headset, speakerphone. Screen Settings: Adjust brightness, contrast, font size.

Care & Cleaning

Unplug power before cleaning. Use soft, dry cloth for screen and body. For stubborn marks, lightly dampen cloth with water; do not use liquids directly on phone.

CAUTION! Do not use abrasive cleaners, solvents, or aerosols. Avoid moisture entering ports.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE Mark: Conforms to European directives. RoHS: Compliant with restriction of hazardous substances. Copyright © Cisco Systems, Inc. For support, visit www.cisco.com or contact Cisco Technical Assistance Center (TAC).

Troubleshooting

Reset: Settings > Device Administration > Reset Settings (or factory reset via physical button combination).

Service: Cisco TAC: 1-800-553-2447; www.cisco.com/support