Cisco Phone Manual 8861

The Cisco IP Phone 8861 is a multi-platform, multi-line desktop VoIP phone designed for business environments. It features a high-resolution color display, support for up to 16 lines, integrated Gigabit Ethernet switch, Power over Ethernet (PoE) support, HD voice quality, built-in Bluetooth, Wi-Fi capability (optional), and a wide range of telephony features. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Telephony Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution color display, Handset with HD audio, Speakerphone, Navigation cluster, Softkeys, Volume rocker, Headset port, Ethernet ports.

Feature	Description
Display	5-inch high-resolution color LCD with backlight
Lines/Speed Dials	Supports up to 16 lines and speed dials
Network	Dual Gigabit Ethernet ports (LAN/PoE and PC)
Audio	HD wideband audio, built-in speakerphone, headset port
Wireless	Built-in Bluetooth, optional Wi-Fi module
Power	802.3af PoE or optional external power adapter
Conference	Built-in conference bridge support
Security	Encrypted signaling and media, secure boot
Programmable Keys	Multiple softkeys and line keys
Headset Port	3.5mm headset jack for wired headsets

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to Network: Plug Ethernet cable from switch into LAN/PoE port.
Connect PC (optional): Use second Ethernet port to connect computer.
Connect Handset: Plug coiled handset cord into handset port.
Power On: Phone powers via PoE or connect external power adapter.

WARNING! Use only approved power sources. Ensure network cables are securely connected.

First-Time Setup

Phone boots automatically; follow on-screen prompts.

Network Registration: Phone obtains IP via DHCP and registers to call control server.
Configure Extension: Enter extension number and authentication credentials if prompted.
Set Language: Press Settings button, select User Preferences > Language.
Adjust Audio: Use Volume rocker to set handset, speaker, and ringer levels.

CAUTION! Do not disconnect during boot process. Ensure stable network connection.

Specifications

Display: 5-inch color TFT, 480 x 272 pixels.
Telephony Protocols: SIP, SCCP.
Audio Codecs: G.711, G.722, G.729, iLBC, Opus.
Network Interfaces: Dual 10/100/1000 Mbps Ethernet with PoE.
Wireless: Bluetooth 4.0, optional 802.11a/b/g/n Wi-Fi.
Power: 802.3af PoE (Class 2) or 12V DC external adapter.
Supported Features: Hold, transfer, conference, forward, voicemail.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via Settings button. Front Panel: Speakerphone, Mute, Headset, Navigation cluster, Volume rocker, Softkeys.

Buttons: Hold, Transfer, Conference, Messages, Settings, Volume, Mute, Headset, Speakerphone.

Settings: Network configuration, Audio settings (ringer, handset, speaker), Display (contrast, backlight), Phone lock, Bluetooth pairing. User Preferences: Language, time format, ringtone selection. Administrator: Network setup, firmware upgrade, security settings.

Connecting Devices

Network: LAN/PoE port to switch. PC: Second Ethernet port to computer. Headset: 3.5mm jack or Bluetooth.

Turn off phone before connecting wired headset.
Match cables to ports (Ethernet to LAN, handset to handset port).
For Bluetooth: Enable in Settings > Bluetooth > Discoverable, then pair device.

Tip: Use quality CAT5e or higher Ethernet cables for best performance.

Advanced Telephony Features

Supports hold, transfer, conference, forward, voicemail.

Make Call: Lift handset or press Speakerphone, dial number.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial target number, press Transfer again.
Conference: Press Conference during call, dial second party, press Conference again.
Forward Calls: Settings > Call Forward > Always/No Answer/Busy.
Voicemail: Press Messages button or dial voicemail access number.
Speed Dial: Assign numbers to speed dial keys via Settings.
Call History: Press Navigation button to view missed, received, placed calls.

WARNING! Do not use phone while driving. Observe local telephony regulations.

Accessibility Features

Hearing Aid Compatibility: M3/T3 rated. Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Separate volume controls for ringer, handset, speaker. High-Contrast Display: Adjustable in display settings.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth; no abrasive cleaners.

CAUTION! Do not spray liquids directly on phone. Keep away from extreme temperatures.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. ICES-003: Complies with Canadian EMI regulations. CE Mark: Conforms to European EMC and safety directives. Copyright © 2023 Cisco Systems, Inc. For support, visit www.cisco.com or contact Cisco Technical Assistance Center.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check Ethernet cable/PoE switch; try external power adapter.
No network registration	Network/DHCP	Check cable; verify DHCP server; restart phone.
No audio	Mute/Volume	Check Mute button; adjust volume; verify handset connection.
Display issues	Settings/Power	Adjust contrast/brightness; restart phone.
Bluetooth not pairing	Distance/Settings	Ensure device is discoverable; move closer; restart pairing.

Reset: Settings > Admin Settings > Reset Settings (factory reset).

Service: Cisco Technical Assistance Center; www.cisco.com/support