Cisco Phone Manual CP-8811

The Cisco CP-8811 is a single-line business IP phone designed for basic voice communication needs. It features a high-quality handset and speakerphone, support for Power over Ethernet (PoE), a dedicated Ethernet port, programmable buttons, and integration with Cisco Unified Communications Manager. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Handset, Speakerphone, LCD display, Navigation button, Programmable line/feature buttons, Volume control, Ethernet ports.

Feature	Description
Handset	For private voice conversations
Speakerphone	For hands-free communication
LCD Display	Shows call information, date, time, and menu options
Navigation Button	For scrolling through menus and selecting options
Programmable Buttons	For line selection, speed dial, or feature access
Volume Control	Adjusts handset, speakerphone, and ringer volume
Ethernet Port (SW)	Connects to the network switch (supports PoE)
Ethernet Port (PC)	Connects to a computer for pass-through networking
Headset Port	For connecting an optional headset (2.5mm or USB)
Power Port	For optional external power adapter if PoE is not used

Installation

Unpack and inspect contents. Place on stable surface.

Connect to Network: Use an Ethernet cable to connect the SW port to your network switch.
Connect a Computer (Optional): Use an Ethernet cable to connect the PC port to your computer.
Power the Phone: The phone receives power via PoE from the switch. If PoE is unavailable, connect the external power adapter to the Power port.
Connect Handset: Plug the handset cord into the jack on the back of the phone.

WARNING! Use only the provided or Cisco-approved power adapter. Ensure cables are securely connected.

First-Time Setup

Once powered, the phone will boot and attempt to register with Cisco Unified Communications Manager (CUCM).

Network Registration: The phone should automatically obtain an IP address via DHCP and contact the CUCM server.
Verify Registration: Check the LCD display for your extension number or "Registered" status.
Configure Settings: Use the navigation button to access the Settings menu to set time, date, ringtone, and user preferences.
Test Call: Lift the handset or press the Speaker button and dial a test number to verify audio.

CAUTION! Do not unplug the phone during the boot process. Contact your system administrator for network configuration details.

Specifications

Phone Type: Single-line IP Phone.
Network Protocol: SIP or SCCP (Skinny Client Control Protocol).
Power: IEEE 802.3af PoE (Class 2) or external 48V DC power adapter.
Display: Monochrome graphical LCD.
Audio: Wideband audio support (G.722), Acoustic Echo Cancellation.
Ports: Two 10/100BASE-T Ethernet ports (SW, PC), headset port (2.5mm), handset port.
Supported Features: Hold, Transfer, Conference, Call Forward, Message Waiting Indicator.
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 15, UL, CE.

Controls and Settings

Access menus via the navigation button. Front Panel: Handset, Speaker button, Mute button, Volume control, Navigation button, Programmable buttons.

Key Functions: SPEAKER for hands-free, MUTE to mute microphone, NAVIGATION to scroll menus, VOLUME to adjust levels.

Settings Menu: Navigate to Settings to adjust Ringtone, Screen Contrast, Network Configuration (admin only), Time/Date format. Call Features: Use the programmable button or softkeys (via display) for Hold, Transfer, Conference, Redial.

Connecting Devices

Network: SW port to switch. PC: PC port to computer. Headset: Optional 2.5mm headset to headset port.

Ensure phone is powered off before connecting cables.
Use standard Ethernet cables (CAT5e or higher recommended).
For headset use, configure the headset mode in the Settings menu.

Tip: Label cables for easy identification during maintenance.

Using Phone Features

Supports standard business telephony features.

Make a Call: Lift handset or press SPEAKER, dial number, press Dial softkey or wait for auto-dial.
Answer a Call: Lift handset, press SPEAKER, or press the Answer softkey.
Hold: Press Hold button during a call.
Transfer: Press Transfer, dial the target number, announce the call, then press Transfer again.
Conference: Press Conference during a call, dial the second party, then press Conference again to merge.
Call Forward: Access via Settings menu or programmable button (configured by administrator).
Redial: Press Redial softkey or the programmed Redial button.
Volume Adjustment: Use Volume rocker during a call for handset/speaker volume, or when idle for ringer volume.

WARNING! Do not expose the phone to liquids. Use only approved accessories.

Accessibility Features

Visual Alert: Flashing LED for incoming calls (if configured). Audio Adjustment: Independent volume control for ringer, handset, and speaker. Headset Mode: For hands-free operation. High-Contrast Display: Adjustable screen contrast in Settings.

Care & Cleaning

Unplug from power before cleaning. Use a soft, dry cloth to wipe the exterior. For stubborn marks, slightly dampen the cloth with water. Do not use abrasive cleaners, solvents, or aerosols.

CAUTION! Never spray liquids directly onto the phone. Keep away from excessive heat, humidity, and dust.

Regulatory Information

FCC Part 15: Class A digital device. This equipment complies with FCC radiation exposure limits for an uncontrolled environment. Copyright © Cisco Systems, Inc. All rights reserved. Cisco and the Cisco logo are trademarks of Cisco Systems, Inc. For technical support, visit www.cisco.com/support or contact your network administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/display	Power source	Check PoE switch or power adapter connection; ensure cable is secure.
No dial tone	Network/registration	Check Ethernet cable; verify phone is registered with CUCM; restart phone.
Poor audio quality	Network congestion/cables	Check network connection; replace handset cord; adjust volume.
Can't hear ring	Volume settings	Increase ringer volume using Volume button when phone is idle.
Display is blank/dim	Power/settings	Check power; adjust screen contrast in Settings menu.
Button not responding	Software/configuration	Restart the phone; contact administrator to reset or reconfigure.

Reset: For factory reset (erases all settings), press and hold # while plugging in power. Release after display flashes. (Use only if instructed by administrator).

Service: Contact your IT department or Cisco support: www.cisco.com/support