cisco phone manual cp 8861

The Cisco Phone CP 8861 is a high-performance business IP phone featuring a large color display, support for up to 12 lines, advanced audio quality with wideband audio, built-in Gigabit Ethernet switch, Power over Ethernet (PoE) support, and integration with Cisco Unified Communications Manager. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color LCD display, Handset, Speakerphone, Headset port, Ethernet ports, USB port, Volume control, Navigation cluster.

Feature	Description
Display	5-inch color LCD with touch support
Lines/Speed Dials	Supports up to 12 lines and speed dials
Audio	HD Voice with wideband audio, built-in speakerphone
Network	Dual Gigabit Ethernet ports with integrated switch
Power	Power over Ethernet (PoE) or optional power adapter
Headset Port	For connecting wired headsets
USB Port	For future expansion and accessories
Navigation Cluster	For menu navigation and call control
Volume Control	Separate controls for handset, headset, and speaker
Security	Encrypted signaling and media support

Installation

Unpack and inspect contents. Place phone on stable surface.

Connect to network: Use Ethernet cable to connect LAN port to network switch.
Connect PC: Use second Ethernet port to connect to computer if needed.
Connect handset: Plug handset cord into dedicated jack.
Power the phone: Use PoE from switch or connect optional power adapter.

WARNING! Use only approved power sources. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network registration: Phone will attempt to register with Cisco Unified Communications Manager.
Configure settings: Use phone menu to set language, time zone, and user preferences.
Set up voicemail: Follow prompts to configure voicemail access.
Test audio: Make test call to verify handset, speakerphone, and headset audio.

CAUTION! Do not place phone near heat sources or in direct sunlight.

Specifications

Display: 5-inch color LCD, 480 x 272 pixels.
Protocols: SIP and SCCP support.
Audio Codecs: G.711, G.722, G.729, iLBC.
Network Ports: Two 10/100/1000 Ethernet ports.
Power: 802.3af PoE or 48V DC power adapter.
Headset: Supports Cisco and third-party headsets.
Dimensions: 9.5 x 10.5 x 7.5 inches.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via navigation cluster or touch screen. Front Panel: Volume controls, Mute button, Headset button, Speakerphone button.

Softkeys: Context-sensitive buttons for call functions (Hold, Transfer, Conference, etc.).

Settings: Language, Time/Date, Ring Tones, Display Brightness, Network Configuration. Audio: Adjust volume for handset, headset, speaker, ringer. Network: View IP address, subnet mask, gateway. Security: Configure authentication and encryption settings.

Connecting Devices

Network: Ethernet cable to LAN port. PC: Connect to PC port for pass-through. Headset: Plug into headset jack.

Turn off phone before connecting devices.
Match cables to correct ports.
Power on phone after connections are made.

Tip: Use certified Ethernet cables for optimal performance.

Advanced Call Features

Supports hold, transfer, conference, forward, park, and intercom.

Make call: Lift handset or press Speakerphone, dial number.
Hold: Press Hold softkey during active call.
Transfer: Press Transfer, dial target number, complete transfer.
Conference: Press Conference, dial participant, merge calls.
Forward: Configure call forwarding via phone menu or web interface.
Park: Park call for retrieval from another phone.
Intercom: Use for quick communication with configured peers.

WARNING! Do not use phone with wet hands. Keep liquids away from device.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Customizable ring tones and volume. Hearing Aid Compatible: Handset meets HAC standards. Large Font Option: Increase text size on display.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth; do not use abrasive cleaners or solvents.

CAUTION! Do not spray liquids directly on phone. Avoid extreme temperatures.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for commercial environments. CE marked for European compliance. Copyright © 2025 Cisco Systems, Inc. All rights reserved. For support, visit www.cisco.com or contact Cisco Technical Assistance Center.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Phone not powering on	Power source/connection	Check PoE switch or power adapter; ensure cable is secure.
No dial tone	Network/registration	Verify network connection; check registration status on display.
Poor audio quality	Network/audio settings	Check network bandwidth; adjust audio settings in menu.
Display is blank	Power/backlight	Check power; adjust display brightness in settings.
Calls dropping	Network instability	Verify network stability; check for firmware updates.

Reset: Press and hold # key during boot for factory reset (use caution).

Service: Contact Cisco Technical Assistance Center; www.cisco.com