Cisco Phone Manual CP-8865

The Cisco CP-8865 is a high-performance conference phone designed for medium to large meeting rooms. It features advanced audio technology with wideband audio support, an integrated 5-inch color touchscreen, Bluetooth connectivity, support for up to six SIP lines, HD voice quality, built-in security features, and Power over Ethernet (PoE) capability. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: 5-inch color touchscreen, Speakerphone with wideband audio, Ethernet ports, Bluetooth module, Handset, Microphone array.

Feature	Description
5-inch color touchscreen	High-resolution display for call management and settings
Wideband audio speakerphone	Full-duplex audio for clear conference calls
Ethernet ports (2)	10/100/1000 Mbps with PoE support
Bluetooth connectivity	For wireless headset pairing and mobile device integration
Microphone array	360-degree coverage with noise reduction
HD handset	Wideband audio support for private conversations
Volume controls	Dedicated buttons for speaker and handset volume
MUTE button	LED indicator for mute status
Navigation cluster	For menu navigation and call control
Power connector	Optional external power if PoE not available

Installation

Unpack and inspect contents. Place on stable conference table.

Connect to network: Use Ethernet cable to connect to PoE switch or router.
Connect power: If not using PoE, connect external power adapter.
Connect handset: Plug handset cable into designated port.
Power on device: Phone will boot and attempt to obtain network configuration.

WARNING! Use only approved power sources. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will attempt DHCP; manual setup available in settings.
SIP registration: Enter SIP server details provided by your service provider.
User configuration: Set user preferences, language, and time zone.
Audio calibration: Run audio setup for optimal microphone and speaker performance.

CAUTION! Ensure firmware is up to date for security and performance.

Specifications

Display: 5-inch color TFT touchscreen (800 x 480 pixels).
Audio: Wideband audio (G.722), Acoustic Echo Cancellation (AEC).
Network: Dual Ethernet ports, 10/100/1000 Mbps, PoE (802.3af).
Wireless: Bluetooth 4.2 with headset profiles.
Protocols: SIP (Session Initiation Protocol), SRTP, TLS.
Power: PoE (802.3af) or external 48V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Supported Codecs: G.711, G.722, G.729, iLBC, Opus.

Controls and Settings

Access settings via touchscreen menu or web interface. Front Panel: MUTE, Volume controls, Navigation cluster, Handset.

Touchscreen: Call management, Contacts, Settings, Messages, History.

Audio Settings: Speaker volume, Microphone gain, Ringtone selection, Audio mode (meeting/presentation). Network Settings: IP configuration, VLAN, QoS, SIP registration. Security: Admin password, TLS certificates, SRTP encryption. User Preferences: Language, Time format, Screen timeout, Bluetooth pairing.

Connecting Devices

Network: Ethernet cable to PoE switch. Bluetooth: Pair with headsets or mobile devices.

Turn off phone before connecting cables.
Connect Ethernet cable to network port 1.
For daisy-chaining, connect PC to network port 2.
Enable Bluetooth in settings menu for wireless devices.

Tip: Use shielded cables for better performance in electrically noisy environments.

Advanced Features

Supports conference calling, call recording, and integration with UC platforms.

Conference calls: Add up to 10 participants via touchscreen interface.
Call recording: Initiate recording during active calls (subject to local laws).
Integration: Compatible with Cisco Unified Communications Manager and third-party SIP servers.
Security features: TLS encryption, SRTP, secure boot, and admin authentication.
Bluetooth pairing: Connect wireless headsets for private listening.
Web interface: Access advanced settings via built-in web server.

WARNING! Ensure compliance with privacy regulations when recording calls.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Customizable ringtone volume and frequencies. Screen settings: Adjustable contrast and font size. TTY support: Compatible with teletypewriter devices.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth with mild detergent; avoid abrasive cleaners.

CAUTION! Do not use alcohol-based cleaners on touchscreen. Keep liquids away from openings.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial use. CE marked for European compliance. Copyright © 2023 Cisco Systems, Inc. All rights reserved. For support, visit www.cisco.com or contact Cisco Technical Assistance Center.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE issue/power adapter	Check PoE switch; try external power adapter; verify cable connections.
No network connection	Cable/DHCP issue	Check Ethernet cable; verify DHCP server; manually configure IP if needed.
No audio	Volume/mute settings	Check mute status; adjust volume; verify audio mode settings.
Poor call quality	Network/QoS settings	Check network bandwidth; configure QoS for voice traffic; update firmware.
Touchscreen not responsive	Calibration needed	Restart phone; recalibrate touchscreen in settings menu.

Reset: Press and hold # key during boot for factory reset.

Service: Contact Cisco Technical Assistance Center; www.cisco.com/support