cisco phone model cp-8811 manual

The Cisco CP-8811 is a business-grade IP phone designed for desk use, featuring a high-resolution color display, support for up to 2 lines, integrated Gigabit Ethernet switch, Power over Ethernet (PoE) support, full-duplex speakerphone, headset port, and advanced telephony features like call hold, transfer, conference, and voicemail access. It is compatible with Cisco Unified Communications Manager (CUCM) and is typically deployed in enterprise environments. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Telephony Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution color display, Handset, Keypad, Speakerphone, Headset jack, Ethernet ports, Power adapter port.

Feature	Description
Display	High-resolution color LCD for call information and menus
Handset	Standard handset with receiver and microphone
Keypad	12-key dial pad with additional feature keys
Speakerphone	Full-duplex for hands-free conversation
Headset jack	For connecting a wired headset
Ethernet ports	Two 10/100/1000 Mbps ports (network and PC)
Power over Ethernet (PoE)	Supported (802.3af Class 2)
Power adapter port	For optional external power supply
Volume control	Adjusts handset, speakerphone, and ringer volume
Message Waiting Indicator	LED for voicemail notification

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable to connect phone's NETWORK port to switch or wall jack.
Connect PC (optional): Use second Ethernet cable from phone's PC port to computer.
Connect handset: Plug coiled handset cord into handset jack.
Power the phone: Use PoE from switch or connect optional power adapter.
Connect headset (optional): Plug into headset jack.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Phone will boot and attempt to register with Cisco Unified Communications Manager.

Check network connectivity: Ensure Ethernet link is active (LEDs lit).
Verify registration: On display, check for extension number and "Registered" status.
Set preferences: Use phone settings menu to configure ringtone, display contrast, etc.
Test call: Place a test call to verify audio and functionality.

CAUTION! Configuration is typically managed by network administrator via CUCM.

Specifications

Model: Cisco CP-8811 IP Phone.
Display: High-resolution color LCD.
Network: 10/100/1000 Mbps Ethernet, PoE (802.3af Class 2).
Audio: Full-duplex speakerphone, wideband audio support.
Ports: Two Gigabit Ethernet, headset (3.5mm), handset, power.
Protocols: SIP (Session Initiation Protocol), SCCP (Skinny Client Control Protocol).
Power Source: PoE or optional 48V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 15, UL, CE.

Controls and Settings

Access menu via NAVIGATION button and softkeys. Keypad: Digits 0-9, *, #, and feature keys.

Softkeys: Context-sensitive buttons below display for Hold, Transfer, Conference, etc.

Settings (via Menu): Ringtone selection, display contrast/brightness, network configuration (typically admin-managed), audio settings (volume, mute), date/time format. Volume: Use VOLUME button for handset, speaker, ringer. Mute: Press MUTE button to mute microphone.

Connecting Devices

Network: Ethernet to NETWORK port. PC: Ethernet to PC port. Headset: 3.5mm plug to headset jack.

Ensure phone is powered off or disconnected before making connections.
Use standard CAT5e or higher Ethernet cables.
For PoE, ensure switch provides adequate power (802.3af Class 2).
For headset, use compatible Cisco or third-party wired headset.

Tip: Label cables for easier identification and troubleshooting.

Advanced Telephony Features

Supports standard and advanced call features via CUCM.

Make call: Lift handset or press Speaker button, dial number.
Answer call: Lift handset, press Speaker, or press Answer softkey.
Hold: Press Hold softkey to place call on hold.
Transfer: During call, press Transfer, dial target number, press Transfer again.
Conference: During call, press Conference, dial participant, press Conference again to merge.
Voicemail: Press Messages button or dial voicemail access number.
Call History: Press Directories button to view missed, received, placed calls.
Forwarding: Configure call forwarding via phone menu or CUCM user portal.

WARNING! Feature availability depends on CUCM configuration. Contact administrator for setup.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Volume control for ringer, handset, speaker. Hearing aid compatible: Handset meets TIA-1083 standard. For additional accessibility, consult CUCM administrator for features like amplified audio or text telephony (TTY) support.

Care & Cleaning

Disconnect power before cleaning. Use soft, dry cloth for display and housing. For stubborn dirt, dampen cloth with water only; do not use solvents or abrasives.

CAUTION! Do not spray liquids directly on phone. Avoid extreme temperatures and humidity.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. This device may not cause harmful interference and must accept any interference received. Copyright © Cisco Systems, Inc. All rights reserved. Cisco and the Cisco logo are trademarks of Cisco Systems, Inc. For support, visit www.cisco.com/support or contact Cisco Technical Assistance Center (TAC).

Troubleshooting

Symptom	Possible Cause	Corrective Action
Phone not powering on	Power/PoE issue	Check Ethernet cable; verify PoE switch is enabled; try power adapter.
No display or blank screen	Power/backlight	Check power; adjust display brightness in settings.
Not registering with CUCM	Network/config	Verify IP address (check network settings); confirm CUCM server reachable.
No audio on calls	Volume/mute/connections	Adjust volume; check mute status; ensure handset cord fully inserted.
Cannot make/receive calls	Registration/line config	Ensure phone is registered; check line assignment in CUCM.
Poor audio quality	Network/device	Check network for packet loss; try different handset/headset.

Reset: To reset to factory defaults, press and hold # while powering on (admin may be required).

Service: Contact Cisco TAC or authorized service provider. Do not attempt internal repairs.