Cisco Phone Systems 7962 Manual

The Cisco 7962G is a full-featured IP phone designed for use with Cisco Unified Communications Manager. It features a high-resolution grayscale display, support for multiple lines and speed dials, built-in speakerphone, headset port, and Power over Ethernet (PoE) capability. This manual covers key sections for safety, features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Handset, Base unit with grayscale display, Line/speed-dial buttons, Navigation cluster, Speakerphone, Headset port, Ethernet ports.

Feature	Description
Display	High-resolution grayscale LCD with backlight
Line/Speed-dial buttons	Programmable buttons for lines or speed dials
Navigation cluster	Four-way navigation with Select button
Speakerphone	Full-duplex speakerphone for hands-free calls
Headset port	2.5mm port for headset connection
Ethernet ports	10/100 Mbps switch with PC port (pass-through)
Messages button	Access voicemail and messages
Directories button	Access personal and corporate directories
Settings button	Access phone settings and configuration
Help button	Context-sensitive help and information

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable to connect SW port to network switch.
Connect PC (optional): Use Ethernet cable to connect PC port to computer.
Power the phone: Use Power over Ethernet (PoE) or external power adapter.
Connect handset and optional headset.

WARNING! Use only approved power adapter. Ensure network cable is securely connected.

First-Time Setup

Phone will boot and register with Cisco Unified Communications Manager.

Verify registration: Check display for extension number and "Registered" status.
Set user preferences: Press Settings button to set ring tone, volume, contrast.
Configure speed dials: Assign numbers to speed-dial buttons via phone menu.
Test basic functions: Make a test call using handset and speakerphone.

CAUTION! Do not disconnect during boot process. Contact administrator for network settings.

Specifications

Display: Grayscale LCD, 5 lines with backlight.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE.
Audio: Wideband audio support, G.711, G.729 codecs.
Ports: Handset, headset (2.5mm), SW (network), PC (pass-through).
Buttons: 6 line/speed-dial buttons, softkeys, navigation cluster.
Protocols: SIP or SCCP (Skinny) depending on configuration.
Power Source: 48V DC via PoE or external power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menus via Settings button. Front Panel: Handset, Speakerphone, Mute, Volume, Navigation, Line buttons.

Softkeys: Context-sensitive buttons below display for call functions.

Settings Menu: User Preferences (ring type, volume, screen contrast), Network Configuration (view IP, MAC), Phone Information (model, firmware). Call Features: Hold, Transfer, Conference, Forward, Park. Audio: Adjust handset, speaker, ringer volume via volume button.

Connecting Devices

Network: SW port to switch. PC: PC port to computer. Headset: 2.5mm jack.

Power off phone before connecting devices.
Use standard Ethernet cables (Cat5e or better).
For headset, use Cisco-compatible 2.5mm headset.

Tip: Label cables for easy identification. Ensure PoE switch provides sufficient power.

Using Phone Features

Supports basic and advanced telephony features.

Make call: Lift handset or press Speakerphone, dial number.
Answer call: Lift handset, press Speakerphone, or press Answer softkey.
Hold: Press Hold button to place call on hold.
Transfer: Press Transfer, dial target number, press Transfer again.
Conference: Press Conference, dial participant, press Conference again.
Forward: Press CFwdAll, dial target number to forward all calls.
Voicemail: Press Messages button to access voicemail.
Directories: Press Directories to access personal and corporate directories.

WARNING! Do not use excessive force on buttons. Use approved accessories only.

Accessibility Features

Visual Alert: Flashing LED for incoming calls. Audio Adjustments: Independent volume control for ringer, handset, speaker. Headset Mode: For hands-free operation. Large Font: Option for larger display text in settings.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth; no liquids or aerosols.

CAUTION! Do not spray liquids directly on phone. Avoid abrasive cleaners.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE marked for European compliance. Copyright © Cisco Systems, Inc. All trademarks are property of their respective owners. For support, visit www.cisco.com or contact Cisco Technical Assistance Center.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Phone not powering on	Power/PoE issue	Check Ethernet cable; verify PoE switch or use power adapter.
No display	Contrast setting/power	Adjust contrast via Settings; ensure phone is powered.
No dial tone	Network/registration	Check network connection; verify registration with CUCM.
Cannot make calls	Configuration	Check dial plan and calling privileges with administrator.
Poor audio quality	Network/device	Check network QoS; test with handset and headset separately.

Reset: Settings > Network Configuration > Erase Configuration if needed.

Service: Contact Cisco TAC or authorized service provider.