cisco spa 504g manual

The Cisco SPA 504G is a 4-line IP phone designed for small to medium-sized businesses, featuring a high-resolution graphical display, four programmable line keys, dual switched Ethernet ports with integrated PoE support, support for multiple voice codecs, and advanced telephony features such as call hold, transfer, conference, and caller ID. It is compatible with various SIP-based IP telephony systems. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Telephony Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution graphical display, Handset, Four programmable line keys, Navigation pad, Volume control, Dual switched Ethernet ports (LAN and PC).

FeatureDescription
DisplayHigh-resolution graphical LCD with backlight
Line KeysFour programmable line/feature keys
HandsetStandard handset with hearing aid compatible (HAC) support
Ethernet PortsDual 10/100 Mbps switched ports with integrated PoE (802.3af)
Audio CodecsSupport for G.711, G.729A, G.726, iLBC
Headset PortRJ-9 headset jack for hands-free operation
Navigation Pad5-way navigation pad for menu navigation
Volume ControlDedicated volume control keys for handset, speaker, and ringer
SpeakerphoneFull-duplex speakerphone
Power SupplyExternal power adapter or PoE (802.3af)

Installation

Unpack and inspect contents. Place phone on a stable surface.

  1. Connect to Network: Use Ethernet cable to connect the LAN port to your network switch/router. Use the PC port to connect a computer.
  2. Connect Handset: Plug the handset cord into the handset jack.
  3. Connect Power: Use the provided power adapter or utilize Power over Ethernet (PoE) if supported by your network switch.
  4. Connect Headset (Optional): Plug a headset into the RJ-9 headset jack.

WARNING! Use only the provided power adapter. Ensure all connections are secure before powering on.

First-Time Setup

Power on the phone; it will attempt to obtain an IP address via DHCP.

  1. Check Network Registration: Observe the display for IP address and registration status with your SIP server.
  2. Configure SIP Account: Access the web configuration interface via the phone's IP address. Enter SIP account details provided by your service provider.
  3. Set Language and Time: In the phone's settings menu, set the preferred language, time zone, and date/time format.
  4. Test Basic Functions: Make a test call to verify audio quality and registration.

CAUTION! Handle the phone with care. Avoid placing it in areas with excessive heat or moisture.

Specifications

Controls and Settings

Access settings via the phone's menu button or web interface. Front Panel: Handset, Line keys, Navigation pad, Volume keys, Speakerphone key.

Key Functions: HOLD, TRANSFER, CONFERENCE, MUTE, HEADSET, SPEAKERPHONE, MENU, NAVIGATION PAD, VOLUME UP/DOWN.

Phone Settings: Language, Time/Date, Ring Tones, Screen Saver, Network Configuration (IP, DHCP). Line Settings: SIP Account, Display Name, Auth ID/Password, Proxy/Registrar Server. Audio Settings: Handset/Speaker/Headset volume, Ringer volume, Codec preference. Web Interface: Advanced configuration for network, security, and provisioning.

Connecting Devices

Network: LAN port to switch/router. PC: PC port to computer. Power: Power adapter or PoE.

  1. Ensure the phone and connected devices are powered off before making connections.
  2. Use standard CAT5e or higher Ethernet cables.
  3. For PoE, verify your network switch provides 802.3af power.
  4. After connections, power on the phone and network equipment.

Tip: Label cables for easy identification during troubleshooting.

Advanced Telephony Features

Supports standard and advanced calling features.

  1. Making a Call: Lift handset or press SPEAKERPHONE/HEADSET, dial number.
  2. Answering a Call: Lift handset, press SPEAKERPHONE, or press the flashing line key.
  3. Call Hold: Press HOLD. Resume by pressing the held line key.
  4. Call Transfer (Blind): During a call, press TRANSFER, dial target number, press TRANSFER again or hang up.
  5. Call Transfer (Attended): During a call, press TRANSFER, dial target number and consult, press TRANSFER again to complete.
  6. 3-Way Conference: During first call, press CONFERENCE, dial second party, press CONFERENCE again to connect all.
  7. Call Forwarding: Configure via web interface or phone menu (Always, Busy, No Answer).
  8. Caller ID: Name and number displayed for incoming calls.
  9. Redial: Press REDIAL or navigate to call history.

WARNING! Do not disassemble the phone. Refer service to qualified personnel.

Accessibility Features

Hearing Aid Compatible (HAC) Handset: Meets FCC requirements. Visual Alerts: Flashing LED for incoming calls. Adjustable Ringer Volume: Multiple volume levels. Large, High-Contrast Display: For easier viewing.

Care & Cleaning

Unplug power before cleaning. Use a soft, dry cloth to clean the exterior. Do not use liquid or aerosol cleaners.

CAUTION! Do not spray liquids directly on the phone. Keep away from heat sources and water.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential installation. FCC Part 68: Registered for connection to the telephone network. ICES-003: Complies with Canadian EMI standards. This device complies with part 15 of the FCC Rules. Copyright © Cisco Systems, Inc. All rights reserved. For support, visit www.cisco.com or contact your service provider.

Troubleshooting

SymptomPossible CauseCorrective Action
No power/displayPower connectionCheck power adapter connection; try a different outlet; verify PoE switch is providing power.
No network connectivityCable/DHCPCheck Ethernet cable connections; ensure DHCP is enabled on network; restart phone and router.
Not registering with serverSIP configurationVerify SIP account settings (username, password, server); check network firewall settings.
No dial toneLine configurationCheck line is enabled and configured correctly; contact service provider.
One-way or no audioNetwork/CodecCheck network QoS settings; verify correct codec is selected and supported by server.
Poor audio qualityNetwork congestionCheck network for packet loss/jitter; prioritize voice traffic (QoS).
Remote handset not workingBatteries/RangeReplace handset batteries; ensure within operational range of base.

Reset: To factory reset, press and hold the # key while powering on the phone, or use the web interface.

Service: For technical support, visit www.cisco.com/support or contact your service provider.

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