Cisco Unified IP 8841 Phones User Manual

The Cisco Unified IP Phone 8841 is a high-performance, full-featured business IP phone designed for professionals and executives. It features a high-resolution color display, support for up to 12 lines, integrated Gigabit Ethernet, advanced audio quality with wideband audio support, and a robust set of telephony features including hold, transfer, conference, and voicemail access. It operates on Cisco Unified Communications Manager (CUCM) and is powered via Power over Ethernet (PoE) or an optional power adapter. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: High-resolution color display, Handset, Speakerphone, Navigation cluster, Softkeys, Line/Feature buttons, Volume rocker, Mute button, Headset port.

Installation

Unpack and inspect contents. Place phone on a stable, flat surface.

1. Connect Network: Plug Ethernet cable from switch into the NETWORK port on the phone.
2. Connect PC (Optional): Use second Ethernet cable from PC port on phone to your computer.
3. Connect Handset: Plug coiled handset cord into the HANDSET port.
4. Connect Headset (Optional): Plug into the HEADSET port.
5. Apply Power: Phone powers on via PoE. If not using PoE, connect the optional power adapter to the DC IN port and an electrical outlet.

WARNING! Use only approved power sources. Ensure cables are not pinched or damaged.

First-Time Setup

Phone will boot and register with the Cisco Unified Communications Manager.

1. Check Registration: Observe the display. It should show your extension number and "Registered" status.
2. Set User Preferences: Press the Settings button. Configure time/date, ringtones, and display contrast.
3. Configure Voicemail: Press the Messages button and follow prompts to set up your voicemail PIN and greeting.
4. Test Basic Functions: Make a test call to verify audio quality on handset, speakerphone, and headset.

CAUTION! Do not unplug the phone during the boot/registration process.

Specifications

• Model: Cisco Unified IP Phone 8841.
• Protocols: SIP (Session Initiation Protocol).
• Audio Codecs: G.711, G.722, G.729, iLBC.
• Display: High-resolution color graphical display.
• Network Interfaces: 10/100/1000 Mbps Ethernet (x2).
• Power: IEEE 802.3af PoE (Class 2) or 48 VDC external power adapter.
• Supported Features: Hold, Transfer, Conference, Forward, Park, Pickup.
• Operating Temperature: 32°F to 104°F (0°C to 40°C).
• Compliance: RoHS, WEEE, FCC Part 15 Class B, ICES-003.

Controls and Settings

Access menus via the NAVIGATION cluster and softkeys. Front Panel: Speakerphone, Mute, Volume rocker, Headset, Messages, Settings, Directories.

Softkeys: Context-sensitive buttons below the display for features like Hold, Transfer, Conference, More.

Settings Menu: User Preferences (Ringtone, Screen Contrast, Language), Network Configuration (view IP address), Status (Firmware, model). Call Features: Use softkeys or dedicated buttons for Hold, Transfer, Conference, Forward. Audio Adjustment: Use Volume rocker for handset, speaker, ringer volume. Press Mute to toggle microphone.

Connecting Devices

Network: NETWORK port to switch. PC: PC port to computer. Handset: Standard RJ-9 connector. Headset: 3.5mm jack.

1. Ensure phone is powered off (or unplugged) before connecting accessories.
2. Match cables to correct ports (e.g., handset cord to HANDSET port).
3. For headset use, you may need to press the Headset button or select Headset mode in audio settings.

Tip: Use certified Cisco headsets for optimal audio quality and compatibility.

Advanced Call Features

Supports standard and advanced telephony features via CUCM.

1. Make a Call: Lift handset or press Speakerphone/Headset, dial number.
2. Answer a Call: Lift handset, press Speakerphone, or press Answer softkey.
3. Hold: Press Hold softkey to place call on hold. Press Resume to retrieve.
4. Transfer: During a call, press Transfer, dial target number, press Transfer again.
5. Conference: During a call, press Conference, dial second party, press Conference again to merge.
6. Forward All: Press CFwdAll softkey, enter destination number.
7. Call Park: Press More > Park to park a call. Retrieve by dialing the park retrieval number.
8. Speed Dials: Assign frequently called numbers to programmable line/feature buttons.

WARNING! Do not use excessive force on buttons or navigation cluster.

Accessibility Features

Hearing Aid Compatibility (HAC): Handset is HAC rated. Visual Alerts: Flashing LED for missed calls/messages. Audio Adjustments: Independent volume control for ringer, handset, speaker. High-Contrast Display: Adjustable screen settings for improved visibility.

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry, lint-free cloth. For stubborn marks, lightly dampen cloth with water. Do not use liquids, aerosols, or abrasives directly on the phone.

CAUTION! Do not allow moisture into openings. Keep away from extreme heat, cold, or humidity.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential use. Industry Canada ICES-003: Class B digital apparatus. This device complies with Part 68 of FCC rules. Ringer equivalence number (REN): 0.8B. For connection to the telephone network, use only FCC Part 68 compliant equipment. Copyright © 2025 Cisco Systems, Inc. All rights reserved. For support, visit www.cisco.com/go/support or contact your system administrator.

Troubleshooting

Reset: To restart phone, unplug power/Ethernet and reconnect. For factory reset (erases all settings), contact system administrator.

Service: Contact your Cisco system administrator or visit www.cisco.com/go/support.