Cisco Wireless Phone 8821 Manual

The Cisco Wireless Phone 8821 is a durable, enterprise-grade wireless handset designed for reliable voice communication in demanding environments. It features Wi-Fi connectivity (802.11a/b/g/n/ac), support for voice over Wi-Fi (VoWiFi), a high-resolution color display, programmable buttons, noise-canceling technology, and integration with Cisco Unified Communications Manager (CUCM). Below are key sections covering safety, features, installation, configuration, operation, and troubleshooting.

Features at a Glance

Key components: Durable handset with color display, navigation cluster, programmable buttons (line, feature, softkeys), speakerphone, headset jack, charging contacts, and Wi-Fi antenna.

Installation and Setup

Unpack and inspect contents. Ensure you have a compatible charging cradle and power adapter.

1. Insert the Battery: Align contacts and insert the battery into the back of the phone.
2. Charge the Phone: Place the phone in the charging cradle or connect via micro-USB. The battery icon will animate during charging.
3. Power On: Press and hold the Power button until the display lights up.
4. Connect to Network: Follow on-screen prompts to select Wi-Fi network and enter credentials.

WARNING! Use only approved Cisco power adapters and charging accessories. Ensure the charging contacts are clean and free of debris.

First-Time Configuration

After powering on, the phone will guide you through initial setup.

1. Select Language: Choose preferred language from the list.
2. Network Setup: Select your Wi-Fi network (SSID) and enter the password if required.
3. Phone Registration: The phone will attempt to auto-register with Cisco Unified Communications Manager (CUCM) if pre-provisioned. If manual, enter server details.
4. Verify Configuration: Check for successful registration (extension number displayed).
5. Test Call: Place a test call to verify audio quality and connectivity.

CAUTION! Ensure network credentials are correct. Incorrect settings may prevent registration.

Specifications

• Wireless Standards: 802.11a/b/g/n/ac dual-band Wi-Fi.
• Display: 2.4-inch TFT color, 320 x 240 pixels.
• Battery: Rechargeable lithium-ion, up to 10 hours talk time.
• Audio Codecs: G.711, G.722, G.729, iLBC, Opus.
• Security: WPA2-Enterprise, AES encryption, 802.1X (EAP-FAST, PEAP, TLS).
• Physical Buttons: 12-key dial pad, volume keys, speakerphone, mute, navigation cluster.
• Connectors: Headset jack (3.5mm), micro-USB port, charging contacts.
• Operating Temperature: 0°C to 40°C (32°F to 104°F).
• Compliance: MIL-STD-810G for shock/vibration; IP54 dust and water resistance.
• Supported Protocols: SIP, SCCP, CAPWAP, TFTP, HTTP/HTTPS.

Controls and Settings

Access menus via the navigation cluster or softkeys. Front Controls: Power, Volume Up/Down, Mute, Speakerphone, Navigation (Up/Down/Left/Right/Select).

Softkeys: Context-sensitive buttons below display for options like Call, More, Back, Settings.

Settings Menu: Access via Settings icon. Options include: - Sound: Ringtone, volume levels, alert tones. - Display: Brightness, backlight timeout, contrast. - Network: Wi-Fi settings, network status, advanced options. - Phone Info: Model, firmware, MAC address, IP address. - Security: Password, lock screen, certificate management.

Connecting to Network

Wi-Fi: Connect to enterprise or guest Wi-Fi network. Wired: Not applicable (wireless only).

1. From idle screen, press Settings > Network > Wi-Fi.
2. Select desired SSID from list.
3. Enter security credentials (if required).
4. Save and connect. The phone will attempt registration.

Tip: For best performance, ensure strong Wi-Fi signal (check signal indicator). Avoid areas with high interference.

Making and Receiving Calls

Supports voice calls over Wi-Fi network.

1. Make a Call: From idle screen, dial number using keypad and press Call softkey or Dial button.
2. Receive a Call: Answer by pressing Answer softkey, Speakerphone, or headset button.
3. End Call: Press End Call softkey or power button.
4. Hold/Resume: Press Hold softkey during active call.
5. Transfer: During call, press More > Transfer, enter target number, press Transfer.
6. Conference: During call, press More > Conference, dial second party, press Conference to merge.
7. Call History: Press History icon to view missed, received, and dialed calls.
8. Speed Dials: Assign numbers to programmable buttons for quick dialing.

WARNING! Ensure adequate battery level for calls. Low battery may cause call drops.

Advanced Features

Programmable Buttons: Configure via CUCM or phone settings for speed dial, feature access (e.g., voicemail). Voicemail: Access by pressing Messages or dialing voicemail number. Text Messages: Send/receive if enabled by administrator. Headset: Use 3.5mm jack for wired headset; supports Cisco wireless headsets via Bluetooth (if enabled).

Care & Maintenance

Clean with a soft, dry cloth. For stubborn dirt, dampen cloth slightly with water; do not use solvents. Keep charging contacts clean. Replace battery if performance degrades.

CAUTION! Do not submerge phone. Avoid extreme temperatures and direct sunlight.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential use. ICES-003: Complies with Canadian EMI standards. This device complies with part 15 of the FCC Rules. Copyright © Cisco Systems, Inc. All rights reserved. For support, visit www.cisco.com/support or contact Cisco Technical Assistance Center (TAC).

Troubleshooting

Reset: Settings > System > Reset (factory reset erases all settings).

Service: Contact Cisco TAC: 1-800-553-2447; www.cisco.com/support